Your username and password

• How do I get my username and password?
• Problems with your username and/or password
• Suspending your username and password
• Extending access

You will need your ITS username and password to log in to our online services. Your username and password will remain with you throughout your time at Birkbeck.

How do I get my username and password?

We will email you your new username and password once you have accepted a place on a Birkbeck course, using the email address you provided when you applied. (If you did not provide details of your personal email account with your application, we will send your login details to you by post.)

Please note:

• Students studying in Stratford also need a UEL username and password.
• There are alternative arrangements for students in the departments of Crystallography, and Computer Science and Information Systems.

Problems with your username / password

If you are having problems with your username and/or password, try the following:

• Check that you are using a valid ITS username/password by accessing this Intranet Access Test Page. If you can access this page, but cannot access the link you want on the Birkbeck web site then you may need an additional username/password from your academic department.
• Change your password: you need to know the current password to do this.
• Reset a forgotten password
• Set up or amend your security questions for use with the self-service password reset system

Alternatively, contact the ITS helpdesk for help with your username and/or password.

Suspending your username and password

In the final year of your course, we normally suspend your username on or around 30 September. Your files and electronic mail are normally available for four months after that before being removed from our systems.

In addition, if we believe that the security of your account has been compromised, we can suspend your account without warning. If this occurs, you will need to go to the ITS Helpdesk to have it re-enabled.

Extending access

If your school has agreed that you can extend your course (e.g. if you are planning to re-sit exams or completing coursework), you may be able to extend your use of your username and password.

If you need access to our online facilities, you will need to arrange this with your academic department and pay a fee.