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Service status

CURRENT ISSUES 

On-going issues

None reported

PLANNED MAINTENANCE - Weekly every TUESDAY Morning between 06.00 am and 10.00 am

  • Tuesday mornings between 6.00am and 10.00am is the ‘at risk’ period where we do general maintenance and updates. During this period services are considered at risk and might be unavailable for short periods. Other scheduled maintenance will be noted below.

PLANNED MAINTENANCE - BUSINESS WORLD FRIDAY 17 MAY 2019 

  • Please note that Business World will require some downtime this afternoon/evening for the purposes of a fix to our workflow services.
  • Our supplier, Unit4, will need the LIVE environment to be free of users by 04.15pm. 


PLANNED MAINTENANCE - future

 None


RESOLVED and COMPLETED

Completed - PLANNED MAINTENANCE - EXCHANGE EMAIL SERVICES - TUESDAY 21 MAY 2019

  • IT Services carried out maintenance work on our Exchange Email service during the period reserved for systems maintenance.
  • This work is to patch the operating systems following recent security advisory.
  • During this work there were brief interruptions to the service, and some public folders were not available for a short while.
  • This work is now completed. 

COMPLETED 04-MAY-2019 7.35PM - Planned maintenance - 12.00am Saturday 04 May 2019 until 11.59pm Sunday 05 May 2019  - Oracle APEX environment upgrade work

  • IT Services are undertaking the upgrade work on our Oracle APEX environment over the bank holiday weekend 4 May and 5 May.
  • This work will commence at 00.00am Saturday 4 May. We hope to finish this by Saturday evening but services should be considered 'at risk' on Sunday 5 May.
  • Our Oracle APEX environment provides the basis for:
    • My Birkbeck
    • My Birkbeck for Staff
    • Ask
    • Open Evening Booking
    • Prospectus Requests and other Enquiry forms
    • TRM
    • Planning Tool
    • Events Management
    • Identity database
    • User Account Management (new account provisioning, password setting and resetting)
  • During this upgrade all these services will be unavailable. We will provide some static pages, which where possible will link to alternative services - eg Business World, Moodle, a week's Exam timetable, etc.
  • We are very keen to undertake this upgrade work as we want to be able to take advantage of new capabilities of the enhanced platform, and as with all commercial software we need to upgrade to remain on supported versions.
  • We apologise in advance for any inconvenience this may cause.

RESOLVED - MONDAY 29 APRIL 2019 BETWEEN 04.20pm AND 04.50PM - Problem ACCESSING MOODLE

  • There was a general problem accessing Moodle that affected all users our hosting provider has resolved the issue and users can now login.

COMPLETED - Saturday 27 April 2019 - Urgent Update on new phone system - affecting EGMONT HOUSE and IT services

  • An urgent update needed to be applied to the new phone system that is in use by staff at Egmont House and the BMA IT Services staff.
  • This did not affect the old phone system.
  • This work is now completed.

RESOLVED - MONDAY 15 APRIL 2019 FROM 10.30AM - LOG IN TO BUSINESS WORLD UNAVAILABLE

  • There is currently a problem preventing people logging in to Business World On! from My Birkbeck for Staff
  • The provider, Unit 4, is aware and is currently working to resolve the problem.

RESOLVED - WEDNESDAY 10 APRIL 2019 FROM 09.00AM - POWER OUTAGE IN RUSSELL SQUARE AFFECTING THE COMPUTER NETWORK

  • There is currently a power outage in Russell Sq. affecting the computer and telephone network in  27 & 28 Russell Sq
  • Engineers are currently working to resolve the problem.

Complete - 13TH AND 14TH APRIL - EGMONT HOUSE - NETWORK updates

  • Network changes have been completed and systems are fully operational.

Complete - 12.00PM TUESDAY 09 APRIL 2019 - TABLEAU - PLANNED MAINTENANCE INVOLVING DOWNTIME

  • Please note that Tableau will be unavailable for up to 30 minutes from 12.00pm on Tuesday 09 April 2019 for vital server upgrade work
  • Please accept our apologies for any inconvenience this may cause.

COMPLETE - Tuesday MAINTENANCE 09 april 2019 - 07:00 - 09:00 Mitel Database update

  • The database update for the new Mitel phone system has been completed. Services are operational.

COMPLETE - 05.00PM FRIDAY 05 APRIL 2019 - BUSINESS WORLD DOWNTIME

  • Please note that Business World will require some downtime this afternoon/evening for the purposes of an upgrade required for Payroll Year End
  • For the duration of the downtime the Business World option on My Birkbeck will be removed
  • Our supplier, Unit4, will need the LIVE environment to be free of users by 05.30pm. Please ensure that you have logged out of Business World by 05.00pm this afternoon.

Completed - MONDAY 01 APRIL 2019 09.00AM UNTIL TUESDAY 02 APRIL 2019 12.00PM - UPGRADES TO EVENT MANAGEMENT SYSTEMS INCLUDING DOWNTIME

  • From 09.00am on Monday 01 April 2019 until around 12.00pm the following day it will not be possible to add or otherwise update events using the Events Management System in My Birkbeck for Staff.
  • For approximately 1 hour during this window, likely on the morning of Tuesday 02 April 2019 events will not be visible on the web. Every effort will be made to keep this downtime to a minumum
  • Following this upgrade work, if it is successful, significant improvements to the Events Management System will be available. Details of these improvements will be circulated via email, and in My Birkbeck for Staff.
  • Lastly, this upgrade work will include a replacement system for managing and booking on Study Skills Workshops.

resolved - Lynda.com - LinkedIn Learning

  • The online learning resource formerly known as Lynda.com has now moved to LinkedIn Learning.
  • Please visit http://www.bbk.ac.uk/professional-services/its/training to access the new learning platform.
  • Despite working closely with LinkedIn Learning's technical specialists, due to incompatibilities between the systems, we have not been able to migrate individual learning histories across to the new platform.
  • We apologise for any inconvenience that this may cause.
  • The old message read "Lynda.com continues to be unavailable for most users, this started on Wednesday 20 February and is on-going. We are working with LinkedIn Learning Technical Support to migrate users learning data from Lynda.com and make the LinkedIn Learning Service available for our users. Apologies for the inconvenience this extended outage is causing."

RESOLVED - TUESDAY 02 APRIL 2019 - ONLINE PRINT TOP-UPS UNAVAILABLE

  • This service was temporarily unavailable. 
  • This is now resolved.

COMPLETED - TUESDAY 26 march - weekly Maintenance

  • Novicom (drives the information screens around the College) server upgraded - no user impact expected
  • Network failover from BMA to Gordon Square/Malet Street operational

RESOLVED - 09.00AM FRIDAY 22 MARCH 07.00AM MAJOR NETWORK INCIDENT

  • An engineer from UCL has assisted, and all network services are now up and running.

resolved - Thursday 21 march - virtualisation platform hardware failure

  • Hardware issue arising Thursday 14 March on the virtualisation platform - hardware has been replaced by an HP engineer and this is now resolved.

REsolved - WEDNESDAY 20 MARCH 2019 07.50AM - VDI SERVICES AFFECTING LIBRARY AND USS ARE UNAVAILABLE

  • Initial investigations indicate a software corruption.
  • This is now resolved. 

RESOLVED WEDNESDAY 20 MARCH 2019 08.50am - MAIN WEB SITE IS UNAVAILABLE

  • Resolved at 09.25am.
  • Default "home" pages, including main home page not performing as expected.
  • Departmental areas of the site remained operational.

COMPLETE - THURSDAY 6 DECEMBER 2018 - MANDATED STAFF PASSWORD CHANGE

  • All Birkbeck Staff are required to change their password by 12.00 midday Friday 7 December 2018.
  • This also applies to other users – eg visiting academics, contractors, partners etc – but NOT students, applicants, prospective students and alumni.
  • Following midday Friday 7 December, if you have not changed your password since 09.00am on Monday 3 December 2018 your password will be forcibly changed to a random value. Where this occurs you will be required to complete password recovery to regain access your account.
  • You can change your password using the self-service password facility.
  • Following midday 7 December 2018 we will scramble your account password if it remains unchanged. If you have a personal email address recorded in our systems you will be able to perform a self-service password reset. Otherwise, you will be required to contact IT Services who will verify your identity and recover your account.