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Service status

CURRENT ISSUES

SHARED MAILBOXES ACCESS ISSUE FOLLOWING MIGRATION TO EXoL - MONDAY 21ST SEPTEMBER

  • We are aware of issues for some Staff accessing shared mailboxes 
  • We are currently working on this issue. 
  • We apologise for any inconvenience this may cause

birkbeck it facilities via vmware unavailable - wednesday 16 september

  • We are experiencing problems with the remote access to Birkbeck IT facilities via VMWare. 
  • We are currently working on this issue. 
  • Apologies for any inconvenience this may cause.  

Long-Term Issues

Microsoft outlook app on android and ipad/iphone - currently not supported

  • Please Note: the following DOES NOT affect Outlook installed on PC's or Laptops.
  • The Microsoft Outlook App that is available in the Apple and Android stores is not supported with our current email environment due to security concerns.
  • In some circumstances, users may be able to see other users mailboxes.
  • Microsoft have confirmed that the App uses a 3rd party process running on Amazon Web Services infrastructure. They have identified that as the most likely cause of the problem. This should be resolved when this process is moved to Microsoft infrastructure (no ETA provided).
  • As a result, we have blocked use of this App until Microsoft confirm this is resolved.
  • At present, other mail clients (such as Gmail) can be used and configured to connect to Birkbeck mailboxes.
  • This DOES NOT affect Outlook installed on PC's or Laptops.

FUTURE PLANNED MAINTENANCE

PLANNED MAINTENANCE - Weekly every TUESDAY Morning between 06.00 am and 10.00 am

  • Tuesday mornings between 6.00am and 10.00am is the ‘at risk’ period where we undertake general maintenance and updates. 

  • During this period services are considered at risk and might be unavailable for short periods. Other scheduled maintenance will be noted below.

  • Please Note: if any maintenance is expected to have an impact on students or staff, it will be noted below.

Upcoming maintenance

planned maintenance - certificate updates

  • Certificate updates to corporate systems virtualisation platform - no user impact expected

 

RESOLVED and COMPLETED

resolved - bIRKBECK IT FACILITIES VIA VMWARE UNAVAILABLE - WEDNESDAY 16 SEPTEMBER

  • We were experiencing problems with the remote access to Birkbeck IT facilities via VMWare. 
  • This issue is now resolved. 

Resolved - My Birkbeck applications are unavailable

01-Sep-2020 10:40am: This issue is now resolved. Apologies for any inconvenience this have caused.

01-Sep-2020 9:50am: My Birkbeck applications are unavailable. We are working to resolve this and we hope to resolve this as soon as possible.

completed - PLANNED MAINTENANCE - PANOPTO UNAVAILABLE ON SUNDAY 16 AUGUST

  • Panopto was unavailable on Sunday 16 August from 01.00 am for three hours whilst the Panopto cloud infrastructure was updated to improve performance and scalability. 
  • This work is now completed.  

Resolved - TURNITIN unavailable - MONDAY 17 AUG 2020

  • Turnitin was unavailable from the morning of Sunday 16 Aug 2020 until 11:30am on Monday 17 Aug 2020. 
  • This was reported to Turnitin and they have resolved the issue.

RESOLVED - ISSUES WITH TURNITIN - FRIDAY 24 JULY 2020

  • There was an issue with Turnitin and students could only see their grades but not view comments in the Feedback Studio. 
  • This was reported to Turnitin. 
  • This issue is now resolved. 

RESOLVED - ISSUES WITH BUSINESS WORLD - FRIDAY 31 JULY 2020

  • We are currently experiencing problems with: 

    • entering annual leave
    • entering expenses 
    • and documents in Business World. 

    We are currently working with our suppliers Unit4 to resolve this. We apologise for any inconvenience this may cause.

RESOLVED - UNSCHEDULED DOWNTIME - TABLEAU UNAVAILABLE - FROM MONDAY 27 JULY 2020

  • We are currently experiencing unplanned unavailability of our Tableau environment
  • This is being investigated as a priority
  • Apologies for any inconvenience this may cause

Completed MAINTENANCE - MOODLE WILL BE UNAVAILABLE - TUESDAY 21 JULY 2020 BETWEEN 07.00AM AND 12.00PM

  • We'll be upgrading our Moodle site on Tuesday 21st July from 07:00am to 12:00 noon.

  • During this time Moodle would be unavailable to all users. We apologise for any inconvenience this may cause.

COMPLETED MAINTENANCE - SECURITY UPDATES FOR BIRKBECK WIFI - MONDAY 20 JULY 2020 12.00PM

  • The certificate securing authentication for Birkbeck eduroam is expiring and will be replaced at about 12:00 on Monday 20th July. 

  • Birkbeck users of eduroam (whether at Birkbeck premises or at other institutions) will need to reinstall the certificate data on their devices. The exact impact of the changeover may differ for different device types.

  • You can find details about how to update the configuration on your device in the "How to connect to eduroam for Birkbeck Staff and Students section of the page at: http://www.bbk.ac.uk/professional-services/its/wireless-computing

Resolved - tableau unavailable on Thursday 2 july between 09.50 am to 10.30 am

  • This issue is now resolved.

completed - PLANNED MAINTENANCE - PANOPTO UNAVAILABLE ON SUNDAY 28 JUNE

  • Panopto will be unavailable on Sunday 28 June from 01.00 am for three hours whilst the Panopto cloud is updated with the latest features and improvements. 
  • This work is now completed.

completed - MOODLE UNAVAILABLE ON TUESDAY 23 JUNE BETWEEN 07.00 AM TO 08.00 AM

  • We were implementing an enhancement to our Moodle data integration process on Tuesday 23 June from 07.00 am to 08.00 am. 
  • During this time Moodle was unavailable to all users. 

COMPLETED - PLANNED MAINTENANCE - Student records system (SITS) will be unavailable on Tuesday 16-June between 00:00 AM to 08:00 AM

College’s student record system (SITS) will be unavailable while the database is being upgraded. During this time the following services that are reliant on the SITS database will be unavailable.

  • The SITS client desktop application
  • BSIS portal and GURU
  • Modular Enrolment
  • Programme Enrolment
  • Programme Application
  • Bizagi
  • Teaching Resource Manager (TRM)

RESOLVED - VIRTUAL DESKTOP (PSER) UNAVAILABLE TO NEW CONNECTIONS

  • The Virtual Desktop service (specifically PSER) was unavailable to new connections from about 12.15 pm on Monday 1 June 2020.
  • This is an unplanned outage.
  • This issue is now resolved.