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Service status

CURRENT ISSUES 

Unplanned Access Problem - Access to BSIS Portal unavailable in Google Chrome 77 - Thursday 12 September 2019

  • Please be aware that some very recent browser versions do not allow you to access BSIS portal
  • Specifically, if you use Google Chrome version 77 the login to BSIS portal will not work. This is due to an update in that particular browser version.
  • We are looking at this problem urgently.
  • For now, please use a different browser to access that system. Browsers that still work include:
    • Internet Explorer 11
    • Microsoft Edge 44
    • Google Chrome version 76 and lower
    • Firefox 69 and lower (although we have one report of this not working on Windows 7)
    • Firefox ESR 52.9.0 (this is on all PCs managed by ITS by default)
  • Using one of these browsers, you'll be able to log into the BSIS portal as normal
  • If you find any further examples that do not work, please raise an Ask.
  • We apologise for any inconvenience caused.

FUTURE PLANNED MAINTENANCE

PLANNED MAINTENANCE - Weekly every TUESDAY Morning between 06.00 am and 10.00 am

  • Tuesday mornings between 6.00am and 10.00am is the ‘at risk’ period where we do general maintenance and updates. During this period services are considered at risk and might be unavailable for short periods. Other scheduled maintenance will be noted below.

RESOLVED and COMPLETED

RESOLVED - UNPLANNED ACCESS PROBLEM - ACCESS TO CITRIX (FOR DESKTOP BUSINESS WORLD USERS) 23rd September 2019

  • Please be aware that Citrix access is currently down and we have logged this as an urgent issue with our providers Unit4
  • We are looking at this problem urgently.
  • We apologise for any inconvenience caused.

COMPLETED - BUSINESS WORLD MAINTENANCE 21-22 SEPTEMBER

  • Please be aware that Business World will be unavailable during the following times
  • Start: 21st September 2019 Saturday at 06:00 PM 
  • End: 22nd September 2019 Sunday at 06:00 AM 
  • This downtime is due to essential maintenance. We apologise for any inconvenience this may cause

RESOLVED - UNSCHEDULED DOWNTIME - MY BIRKBECK, MY BIRKBECK FOR STAFF AND ASSOCIATED SYSTEMS - WEDNESDAY 04 SEPTEMBER 2019 FROM 4:15PM TO 5:05PM

  • We are currently experiencing unscheduled downtime on the following systems: 
    • My Birkbeck
    • My Birkbeck for Staff
    • Ask
    • Open Evening Booking
    • Prospectus Requests and other Enquiry forms
    • TRM
    • Planning Tool
    • Events Management
    • Identity database
    • User Account Management (new account provisioning, password setting and resetting)
  • We will work to keep this downtime to a minimum, please accept our apologies for any inconvenience caused.

COMPLETED - PLANNED MAINTENANCE - MOODLE DOWNTIME - WEDNESDAY 14 AUGUST 2019

  • Birkbeck Moodle was upgraded from version 3.4 to version 3.6. We also put a new theme onto Moodle and new functionality. 
  •  After completion of the upgrade, Moodle is looking quite different. We hope you will enjoy working with it. For Staff and students online assistance will be provided via links within Moodle and look out for workshops for staff in early September. 

COMPLETED - PLANNED MAINTENANCE - PANOPTO DOWNTIME - SUNDAY 11 AUGUST 2019

  • On Sunday 11 August Panopto made a number of updates to their infrastructure to increase performance and scalability. These updates required some downtime.  
  • During this time, users were unable to access recordings, and any attempts to upload from recording clients resulted in a 'Server unable to connect' message. 
  • This work is now completed. 

COMPLETED - PLANNED MAINTENANCE - EXCHANGE EMAIL SERVICES - SATURDAY 3 AUGUST 2019

  • IT Services are planning to carry out maintenance work on our Exchange Email service on Saturday evening.
  • This work is to resolve a problem with windows updates.
  • During this work there will be brief interruptions to the service and some public folders will not be available for a short while.
  • This work will start at 5.00pm and should be completed by 8pm, but services should be considered 'at risk' until 9.00pm.

Completed - Planned maintenance – 10pm Friday 26 July 2019 until 10am Saturday 27 July 2019  - Oracle APEX environment upgrade work

  • This is to alert you that IT Services will undertake the upgrade work on our Oracle APEX environment at the end of July.
  • This work will commence at 10pm Friday 26 July. We hope to finish this by 10am on Saturday 27 July but services should be considered 'at risk' for the whole of Saturday 27 July.
  • Our Oracle APEX environment provides the basis for: 
    • My Birkbeck
    • My Birkbeck for Staff
    • Ask
    • Open Evening Booking
    • Prospectus Requests and other Enquiry forms
    • TRM
    • Planning Tool
    • Events Management
    • Identity database
    • User Account Management (new account provisioning, password setting and resetting)
  • During this upgrade, all these services will be unavailable. We will provide some static pages, which where possible will link to alternative services – e.g. Business World, Moodle etc.
  • We are very keen to undertake this upgrade work as we want to be able to take advantage of new capabilities of the enhanced platform, and as with all commercial software we need to upgrade to remain on supported versions.

COMPLETED - PLANNED MAINTENANCE – 4PM SATURDAY 27 JULY 2019 UNTIL 4AM SUNDAY 28 JULY 2019  - BUSINESS WORLD

  • Our Business World providers, Unit4, will be making some important maintenance changes to all their customers this weekend.
  •  
  • During this period services may become unavailable so we would suggest that you do not make use of Business World during this time.
  •  

COMPLETED - PLANNED MAINTENANCE - TUESDAY MORNING BETWEEN 07.45 AM AND 08.00 AM - Oracle APEX environment upgrade work

  • My Birkbeck applications, Ask, Birkbeck user account management and various events and enquiry forms will be unavailable during this short period. 
  • We apologise in advance for any inconvenience this may cause.

COMPLETED - PLANNED MAINTENANCE - KINETICS - THURSDAY 4 JULY

  • Kinetics will be unavailable from around 07.00am
  • An attempt to virtualise the Kinetics server will be performed. 
  • This work is now completed. 

COMPLETED - PLANNED MAINTENANCE - USER ACCOUNT MANAGEMENT - THURSDAY 04 JULY 2019 BETWEEN 01.45PM TO 02.30PM

New Birkbeck user account provisioning, password setting and resetting services will be unavailable on Thursday 04 July 2019 between 01.45pm to 02.30pm.

COMPLETED - PLANNED MAINTENANCE - KINETIcs - TUESDAY 02 JULY 2019

  • Kinetics and the TRM will be unavailable during this time while essential maintenance work is carried out. 
  • This work is now completed.

COMPLETED - PLANNED MAINTENANCE - MOODLE - TUESDAY 25 JUNE

  • Moodle will be unavailable for approximately 2 hours during this period while essential updates are installed.
  • This work is now completed.  

RESOLVED - THURSDAY 20 JUNE - BUSINESS WORLD PERFORMANCE ISSUES

  • Business World was unavailable due to a connection error.
  • This issue has been resolved.

Resolved - TUESDAY 13 JUNE 2019 - Unscheduled downtime ON-LINE APPLICATIONS AND E-ADMISSIONS (SITS)

  • We are currently experiencing unplanned downtime and problems with on-line applications. Applicants will not be able to complete the application process at this time and are advised to try again later
  • Staff will not currently be able to manage applications via e-Admissions

resolved - tuesday 11 june 2019 - business world marketplace unavailable  

  • It was not possible to raise a requisition on Marketplace as Marketplace did not seem to be accessible through Business World.
  • This issue has been resolved.

RESOLVED - WEDNESDAY 10 APRIL 2019 FROM 09.00AM - POWER OUTAGE IN RUSSELL SQUARE AFFECTING THE COMPUTER NETWORK

  • There is currently a power outage in Russell Sq. affecting the computer and telephone network in  27 & 28 Russell Sq
  • Engineers are currently working to resolve the problem.