Service status

CURRENT ISSUES and Maintenance

Due to circumstances beyond our control the top-up units in the Library and the ground floor of Malet Street are temporarily unavailable. Students can still top-up online.  



No details of future planned maintenance are available at this time.



COMPLETED - TUESDAY 12 FEBRUARY 2019 - Exchange maintenance work

IT Services are planning to carry out maintenance work on our Exchange Email service during the period reserved for systems maintenance.

This work is to alleviate performance problems that have been reported by Outlook users on the Eduroam network.

During this work there will be brief interruptions to the service.

This work should be completed by 8.00am, but services should be considered 'at risk' until 10.00am.

RESOLVED - FRIDAY 25 JANUARY 2019 - problems logging in to Virtual Desktop issues

  • Virtual Desktop (VDI) services have now been restored and are fully operational as at 11:50am on 25/1/2019.


  • There was a problem authenticating to some websites - in particular, the Library readings server (where some past exam papers and course readings are stored) and the Study Skills workshop bookings. This issue has now been resolved. 

COMPLETE - Weekend 5/6 January 2019 -  SITS unavailable for maintenance

This work has now been completed successfully.

  • The live SITS database will be unavailable to allow for the upgrade of the software from 08.00pm Friday 4 January to 09.00am Monday 7 January 2019.
  • In addition to the College’s student record system (SITS), and a number of services that are reliant on the SITS database will also be unavailable at the same time.
  • The following systems and services will be unavailable during the work. Please ensure that you have logged out the services listed below prior to the commencement of the work:
    • Modular Enrolment
    • Programme Enrolment
    • Programme Application
    • The Applicant Portal
    • (STAFF) The SITS client desktop application
    • (STAFF) GURU and the BSIS portal
    • (STAFF) Publications Database
    • (STAFF) Bizagi
    • (STAFF) Teaching Resource Manager (TRM)
  • The following systems and services will offer an alternative / cut-down service during the upgrade:
    • My Birkbeck - some functionality will be unavailable, but Teaching Timetables and Examination Timetable will be available
    • Moodle - available, but no changes to modules or module registrations will be made in Moodle during the downtime
    • Self-service PCs - limited functionality will be provided on PCs and Kiosks in the My Birkbeck Student Centre, University Square Stratford and Main Building foyer - including personal timetable displays (alternative information and explanatory messages will be displayed where possible)
    • (STAFF) Tableau - the data from SITS will not be updated during the upgrade, but the reports will continue to be available to run against static data
    • (STAFF) My Birkbeck for Staff - some functionality will be unavailable
    • (STAFF) The IDB - available, but no changes to student/customer data will be made during the downtime and therefore no new student accounts will be generated during this period 
  • All other systems are unaffected during the upgrade, including:
    • Online enquiries, open evening registration, prospectus requests
    • Ask a question
    • Birkbeck account (ITS account) password setting and resetting 
    • eRegisters
    • (STAFF) Business World
    • (STAFF) The Planning Tool 
  • (STAFF) Please note the following important Teaching Resource Manager information:
    • As the Teaching Resource Manager will also be unavailable during these times, if during the downtime, you have urgent changes to make (i.e. to request changes to room bookings) for classes running on the affected dates then you should request the amendment by stating the booking reference, the start and end time, date, capacity and room allocated to the booking you wish to amend, and detail the change required, to
    • If your change request is not urgent, or is for a class running at any other time, then you should wait and submit the request when the Teaching Resource Manager is available again.
  • (STAFF) Please note in the new version of the SITS software (applied in the January window), some of the SITS screens have a slightly different look but will operate in much the same way as now and the shortcuts that you use now should still work.


RESOLVED - Thursday 3 january 2019 - Wifi printing problems

Staff and students using the Wifi Print solution were experiencing difficulties this morning.

The supplier has since provided an update and this issue has now been resolved.


  • We are currently experiencing an unplanned outage in the system that facilitates Single Sign On to the Business World environment. 
  • This issue has been raised with the supplier as a matter of urgency.
  • Please accept our apologies for any inconvenience this may cause.


  • The maintenance work on Wordpress sites was successfully completed.


  • All Birkbeck Staff are required to change their password by 12.00 midday Friday 7 December 2018.
  • This also applies to other users – eg visiting academics, contractors, partners etc – but NOT students, applicants, prospective students and alumni.
  • Following midday Friday 7 December, if you have not changed your password since 09.00am on Monday 3 December 2018 your password will be forcibly changed to a random value. Where this occurs you will be required to complete password recovery to regain access your account.
  • You can change your password using the self-service password facility.
  • Following midday 7 December 2018 we will scramble your account password if it remains unchanged. If you have a personal email address recorded in our systems you will be able to perform a self-service password reset. Otherwise, you will be required to contact IT Services who will verify your identity and recover your account.

resolved - 26 Nov 2018 09.00am - SPAM MAIL - ALLEGEDLY FROM S.W*****N@BBK.AC.UK

  • An email allegedly from s.w***** with the Subject: Update has been circulated.

  • The email has a link called "Pictures" - it is malicious. Please delete the email.

  • If you have accidentally clicked the Pictures link, please contact IT Services on extension 6543 or 020 7631 6543.

resolved - 23 Nov 2018 11.00am - INCOMING EMAIL FAULT

  • (23 November 2018 10.00am): Please be aware that as of ~07.00am this morning there is a problem with mail coming in to the College from outside.

  • Specifically the problem is with ''.

  • This has been resolved - this appears to be a denial of service attack.