Skip to main content

Service status

CURRENT ISSUES

No issues.

Long-Term Issues

Microsoft outlook app on android and ipad/iphone - currently not supported

  • Please Note: the following DOES NOT affect Outlook installed on PC's or Laptops.
  • The Microsoft Outlook App that is available in the Apple and Android stores is not supported with our current email environment due to security concerns.
  • In some circumstances, users may be able to see other users mailboxes.
  • Microsoft have confirmed that the App uses a 3rd party process running on Amazon Web Services infrastructure. They have identified that as the most likely cause of the problem. This should be resolved when this process is moved to Microsoft infrastructure (no ETA provided).
  • As a result, we have blocked use of this App until Microsoft confirm this is resolved.
  • At present, other mail clients (such as Gmail) can be used and configured to connect to Birkbeck mailboxes.
  • This DOES NOT affect Outlook installed on PC's or Laptops.

FUTURE PLANNED MAINTENANCE

PLANNED MAINTENANCE - Weekly every TUESDAY Morning between 06.00 am and 10.00 am

  • Tuesday mornings between 6.00am and 10.00am is the ‘at risk’ period where we undertake general maintenance and updates. 

  • During this period services are considered at risk and might be unavailable for short periods. Other scheduled maintenance will be noted below.

  • Please Note: if any maintenance is expected to have an impact on students or staff, it will be noted below.

   Upcoming maintenance

  • Certificate updates to corporate systems virtualisation platform - no user impact expected

RESOLVED and COMPLETED

resovled - tableau unavailable on Thursday 2 july between 09.50 am to 10.30 am

  • This issue is now resolved.

completed - PLANNED MAINTENANCE - PANOPTO UNAVAILABLE ON SUNDAY 28 JUNE

  • Panopto will be unavailable on Sunday 28 June from 01.00 am for three hours whilst the Panopto cloud is updated with the latest features and improvements. 
  • This work in now completed.

completed - MOODLE UNAVAILABLE ON TUESDAY 23 JUNE BETWEEN 07.00 AM TO 08.00 AM

  • We were implementing an enhancement to our Moodle data integration process on Tuesday 23 June from 07.00 am to 08.00 am. 
  • During this time Moodle was unavailable to all users. 

COMPLETED - PLANNED MAINTENANCE - Student records system (SITS) will be unavailable on Tuesday 16-June between 00:00 AM to 08:00 AM

College’s student record system (SITS) will be unavailable while the database is being upgraded. During this time the following services that are reliant on the SITS database will be unavailable.

  • The SITS client desktop application
  • BSIS portal and GURU
  • Modular Enrolment
  • Programme Enrolment
  • Programme Application
  • Bizagi
  • Teaching Resource Manager (TRM)

RESOLVED - VIRTUAL DESKTOP (PSER) UNAVAILABLE TO NEW CONNECTIONS

  • The Virtual Desktop service (specifically PSER) was unavailable to new connections from about 12.15 pm on Monday 1 June 2020.
  • This is an unplanned outage.
  • This issue is now resolved.

resolved - MOODLE AT RISK

  • Our Moodle virtual learning environment was unavailable between 23:25 on 29 May 2020 and 09:30 on 30 May 2020.
  • This was an unplanned outage.
  • Apologies for any inconvenience this may cause.

NEW MITEL TELEPHONE SYSTEM MAINTENANCE - INTERMITTENT AVAILABILITY ON TUESDAY 12 MAY, 07.00 AM TO 09.00 AM

  • Maintenance successfully completed.

completed - MOODLE MAINTENANCE - MOODLE UNAVAILABLE ON TUESDAY 28 APRIL, 07.00 AM TO 08.00 AM

  • Moodle has been successfully upgraded.

RESOLVED - BIZAGI application currently is unavailable - 27 April 2020 - 03.17 PM

  • This issue is now resolved. 

COMPLETED - PLANNED MAINTENANCE  - VIRTUAL PRIVATE NETWORK (VPN) - WEDNESDAY 08 APRIL 2020

  • There is a small chance that this might affect existing open VPN connections, so could you please save any work prior to 08.00 pm.
  • If there is a disruption, it should only last for about 10 – 15 minutes.

Resolved - PLANNED MAINTENANCE  - BUSINESS WORLD - WEDNESDAY 08 APRIL 2020 FROM 05.00PM TO 05.45PM

  • Business World will be unavailable from 5pm on Wednesday 08 April 2020 for up to 45 minutes while some important updates are applied
  • Please accept our apologies for any inconvenience this may cause.

Resolved - UNSCHEDULED DOWNTIME - XERTE, BLOGS AND A SMALL NUMBER OF OTHER WEB SITES - FRIDAY 03 APRIL 2020 FROM 12PM

  • Following some unscheduled downtime the following systems and services were unavailable:
    • Xerte
    • The blog platform at blogs.bbk.ac.uk
    • www.cncs.bbk.ac.uk
    • cis5.bbk.ac.uk
    • www.materialtexts.bbk.ac.uk
    • www.sportbusinesscentre.com
    • www.brazilphotographyandfilm.org
    • www.ccl.bbk.ac.uk