Service status

CURRENT ISSUES and Maintenance

12 Nov 2018 16:45 - Network Issues affecting Web Sites and Systems

We are aware that several College systems have been affected by Network problems today, including the following which are not available: SITS and GURU, and password resets are also not working. The problem is under investigation and we will keep you informed of progress.

 

10 NOV 18 - UNPLANNED OUTAGE - Bizagi (affecting requests to change programme, interrupt studies, change mode of study and withdraw)

(12 Nov 2018 10:50) UPDATE: We are still investigating the cause of this issue.

The Bizagi application - used by students to request a change of programme, interrupt studies, change mode of study or withdraw, and by staff to process these requests, is currently unavailable.

FUTURE PLANNED MAINTENANCE

No details of future planned maintenance are available at this time.

RESOLVED and COMPLETED

RESOLVED - 08 NOV 18 - UNPLANNED OUTAGE - TELEPHONY ISSUE AFFECTING SOME STAFF AT EGMONT HOUSE

  • The power unit was replaced on Friday morning and services are now back to normal.
  • (Initial problem): One of the power units on the telephone exchange has failed – affecting a number of phones at Egmont House. An engineer will be on site on Friday morning to replace the failed unit. We apologise for any inconvenience caused.

COMPLETE - 8PM FRIDAY 09 NOV TO 4PM SATURDAY 10 NOV 2018 – PLANNED MAINTENANCE – MY BIRKBECK, MY BIRKBECK FOR STAFF, ASK, SELF-SERVICE PASSWORD SET/RECOVERY, IDB, TRM

Complete - TUESDAY 30 OCT 9AM TO 10AM - PLANNED MAINTENANCE - STUDENT PRINTING SERVICES

  • On Tuesday 30 Oct 18 from 9am until 10am there will be interruption of Birkbeck student printing services.

COMPLETE - TUESDAY 30 OCT 7AM TO 8AM - PLANNED MAINTENANCE - REMOTE ACCESS SERVICES

  • On Tuesday 30 Oct 18 from 7am until 8am there will be interruption of remote access to Birkbeck services.
  • This will include accessing email via Outlook, or any email client running on Android or iOS.
  • Other services unavailable will include: Wireless Printing, MyPC Bookings, and CAFM Web.

COMPLETE - 23 OCT 2018 - Planned maintenance - Remote Access Services

  • Update (11am)The planned maintenance is now complete. Thank you for your patience while this important work was carried out.
  • Update: The planned maintenance is still on-going and is taking longer than expected. Unfortunately this means services will continue to be interrupted until 12 noon. Please accept our further apologies for any inconvenience caused.
  • Update: The planned maintenance is still on-going, as such the affected services will continue to be interrupted until 10am. Please accept our apologies for any inconvenience caused.
  • Original: Tomorrow morning (23/10/2018) between 7am and 8am there will be an interruption of remote access to Birkbeck services. This will include accessing email via Outlook, or any email client running on Android or iOS.
  • Other services unavailable will include wireless printing, MyPC bookings, and CAFM Web.