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Service status

CURRENT ISSUES 

moodle unavailable Tuesday 26 january - early morning

  • Moodle will be unavailable early morning on Tuesday 26 January to perform maintenance. 
  • Moodle should be  back online before 08.00am on Tuesday 26 January. 
  • Apologies for any inconvenience this may cause.   

 

moodle / Panopto update

  • Birkbeck Moodle is currently functioning as expected.
  • Investigation into the impact of the Panopto - Moodle integration on the performance of Moodle is ongoing. The Panopto block and the Panopto text editor icon will be temporarily enabled and available to use from 09.00am until 04.30pm throughout the week. 
  • Staff or students experiencing problems with accessing Panopto recordings through Moodle should login to Panopto directly to view them.
  • Panopto recordings can still be made and uploaded either via the Panopto App or directly via the Panopto web portal.
  • Staff can access a guide showing you how to upload and embed recordings without the integration on the Teaching online module in Birkbeck Moodle.

 

Long-Term Issues

No long-term issues. 

 

UPCOMING PLANNED MAINTENANCE

PLANNED MAINTENANCE - Weekly every TUESDAY Morning between 06.00 am and 10.00 am

  • Tuesday mornings between 6.00am and 10.00am is the ‘at risk’ period where we undertake general maintenance and updates.
  • During this period services are considered at risk and might be unavailable for short periods. Other scheduled maintenance will be noted below.
  • Please Note: if any maintenance is expected to have an impact on students or staff, it will be noted below.

    RESOLVED and COMPLETED

    resolved - MOODLE unavailable- MONDAY 11 JANUARY 

    • We experienced some performance issues with Birkbeck Moodle on Monday 11 January.
    • This issue is now resolved. 
    • If you have classes scheduled, please join them through the timetable in your My Birkbeck profile 

    resolved - PANOPTO UNAVAILABLE FRIDAY 8 JANUARY BETWEEN 12.00PM AND 01.30 PM

    • The Panopto plugin is now available to use in Moodle. It was unavailable from 12.00 pm to 01.30 pm while we were investigating performance issues with Moodle.
    • Access to Panopto could be obtained directly through the portal using your Birkbeck username and password. 

    completed - BIRKBECK MOODLE UNAVAILABLE 5 AND 6 JANUARY 2021

    12:00 UPDATE: THE MIGRATION IS NOW COMPLETE AND WE ARE COMPLETING FINAL TESTS AND CONFIGURATION ITEMS BEFORE RESTORING THE SERVICE TO USERS. UNFORTUNATELY A NUMBER OF STEPS IN THE PROCESS TOOK LONGER THAN PLANNED AND WE THEREFORE ANTICIPATE A DELAY IN RESTORING THE SERVICE UNTIL 3PM.

    Birkbeck Moodle, our Virtual Learning Environment (VLE) will be unavailable from 08.00AM Tuesday 5 January to midday Wednesday 6 January 2021.  This is to allow us to carry out essential work to significantly improve the hosting arrangements for the VLE. 

    During this time, the VLE will be not be accessible under any circumstances, by students or staff.

    Students and staff are asked to plan ahead, and make appropriate arrangements to cope without access to the VLE during this period. In particular:

    • Staff are asked to ensure that no assignment deadlines are set between Monday 4 January and Friday 8 January – and the few that have already been set for this window are moved to a later date.
    • Staff are asked to plan not to require access to Moodle during this time (e.g. for marking or teaching preparation) – for instance by downloading work for marking offline, or spending this time on the creation of teaching materials outside of Moodle (e.g. slides and videos).
    • Students will be sent similar communications via email and via notifications in My Birkbeck and Moodle from 4 December 2020. They will similarly be asked to plan to avoid the need to use Moodle during the affected period.
    • Links to any live teaching events running during this period will continue to be available via timetables in My Birkbeck, and these can continue to run as planned using Microsoft Teams or Blackboard Collaborate.
    • We are only aware of planned examinations in The Department of Economics, Mathematics and Statistics during this week – and alternative arrangements to carry out these exams are being directly arranged between the department and the Digital Education team in IT Services – and separate communications will be sent to those affected.

    The work we will be undertaking is to migrate our Moodle service from one external hosting company to another provider. We need to make this move in order to address several longstanding support issues, and it will allow us to develop new services around Moodle in the future.

    Following the migration, the look and feel, and functionality of the Moodle software, and the URL - moodle.bbk.ac.uk – will remain unchanged.

    FOR STAFF ONLY: More information can be found on the staff-facing ITS Connect site.

    completed - PANOPTO UNAVAILABLE ON SUNDAY 20 DECEMBER

    • Panopto was updated with the latest features and improvements. During the downtime, users were not able to access videos on the Panopto site, and any attempts to upload content would result in a 'Server unable to connect' message. 
    • This work is now complete. 

    completed - UPDATES TO SHAREPOINT - TUESDAY 15 DECEMBER (AM)

    • Navigation and access to some SharePoint might be unavailable on Tuesday 15 December (AM). We are making some changes to the SharePoint homepage to improve the user experience. 

    resolved - PROBLEMS ACCESSING MOODLE - TUESDAY 15 & WEDNESDAY 16 DECEMBER

    UPDATE: Wednesday 16 December 12:00: The configuration error was corrected by our external partner this morning, but the nature of the issue means it can take a few hours for the correction to be updated across all users connections. (The issue was a misconfiguration of DNS records. DNS is the internet's "address book" and records are held in many locations including across internet service providers, home networks and individual devices. These records are periodically updated based on their own internal rules, and we are unable to force a change globally. These records will be organically updated over the course of a few hours). 

    We have been receiving reports that some people are unable to access Moodle. Please note that this was an error in configuration by an external party and the issue has now been resolved although the access issues may take a little time to propagate for all users.

    Workarounds for those unable to access Moodle:

    • In order to access Moodle itself: connect to our VPN (Virtual Private Network) and then you will be able to access Moodle, please note this VPN service is available to both staff and students: http://www.bbk.ac.uk/professional-services/its/remote-access
    • In order to attend live classes: Staff and students do not need to access Moodle to attend live classes, and can use the links in their timetables in My Birkbeck to access online classes.
    • For those completing exams this week via Moodle: Relevant schools and departments are aware of this problem and will work with students locally to address issues arising.

    resolved - ISSUES WITH MICROSOFT 365 APPLICATIONS - FRIDAY 11 DECEMBER 2020

    • There were issues with Microsoft 365 applications. Some services were running much slower than normal and some users were unable to access Microsoft 365 services. 
    • This issue has been resolved.  

    UPGRADING .NET ON OUR ADFS INFRASTRUCTURE TO USE TLS 1.2 - TUESDAY 8 DECEMBER

    • ADFS is a Single Sign-On technology the College uses to link to external systems such as Business World, Hireserve, ResearchData (BiRD), ePrints (BIROn) and AppStream.
    • Whilst the upgrade is expected to be largely invisible, please be aware that these services may be temporarily affected during this time.
    • We apologise for any inconvenience this may cause.

    RESOLVED - UNPLANNED DOWNTIME - PROBLEMS LOGGING IN TO MICROSOFT 365 SYSTEMS AND BUSINESS WORLD - THURSDAY 03 DEC 2020

    • RESOLVED 14:15 all affected staff and student accounts have now been fixed - please continue to use your email address (e.g. a.smith@bbk.ac.uk) to log in to Business World and M365.
    • Please accept our apologies for any inconvenience this may have caused.

     

    • Original post:
      • UPDATE: 13:00 staff accounts have now been fixed - we are now working on Student accounts
      • UPDATE: 11:15 we have identified the problem and are currently fixing the accounts affected.
      • We are aware of issues currently affecting some users in logging in to systems related to Microsoft 365 as well as those that use "ADFS" to log in, such as Business World 
    • If you are unable to login to M365 or "ADFS" services (e.g. Business World), as a temporary workaround, please use the following
      • For "ADFS" (e.g. Business World) please login using       ccsacademic\username        (e.g.   ccsacademic\ubasmi001
      • For M365, please login using                                           username@birkbeck.ac.uk   (e.g. ubasmi001@birkbeck.ac.uk)
      • Please check back here for updates as to when this has been fixed.

    completed - UPGRADING ADFS TO USE A NEW ENCRYPTION PROTOCOL - TUESDAY 1ST DECEMBER BETWEEN 07:00AM AND 08:00AM

    • ADFS is a Single Sign-On technology the College uses to link to external systems such as Business World, Hireserve, ResearchData (BiRD), ePrints (BIROn) and AppStream.
    • Whilst the upgrade is expected to be largely invisible, please be aware that these services may be temporarily affected during this time.
    • We apologise for any inconvenience this may cause.

    COMPLETED - UPGRADING ADFS TO USE A NEW ENCRYPTION PROTOCOL - TUESDAY 1 DECEMBER 

    • ADFS is a Single Sign-On technology the College uses to link to external systems such as Business World, Hireserve, ResearchData (BiRD), ePrints (BIROn) and AppStream.
    • Whilst the upgrade is expected to be largely invisible, please be aware that these services may be temporarily affected during this time.
    • This work is now completed. 

    RESOLVED - UNIT4 BUSINESS WORLD AND HIRESERVE (RECRUITMENT PORTAL) UNAVAILABLE - TUESDAY 24 NOVEMBER

    • It is not currently possible to authenticate to either Business World or Hireserve.
    • We are working with our suppliers to change the security certificates used to secure authentication - and this process is taking longer than anticipated.
    • This issue is now resolved. 

    Resolved - SHARED MAILBOXES ACCESS ISSUE FOLLOWING MIGRATION TO EXCHANGE ONLINE - MONDAY 21 SEPTEMBER

    • We are aware of issues for some Staff accessing shared mailboxes.
    • If you are experiencing difficulty please raise an ASK and we will investigate.
    • This issue is now resolved.

    Completed - Student record system (SITS) upgrade on Saturday 21st November to Sunday 22nd November

    The College’s student record system (SITS) and a number of services that are reliant on the SITS database will be unavailable for a software upgrade on Saturday 21st November to Sunday 22nd November.

    The following systems and services will be unavailable during the work. Please ensure that you have logged out the services listed below prior to the commencement of the work:

    • The SITS client desktop application
    • GURU and the BSIS portal
    • Modular Enrolment
    • Programme Enrolment
    • Programme Application
    • The Applicant Portal

    The following systems and services will offer an alternative / cut-down service during the upgrade:

    • My Birkbeck – some functionality will be unavailable, but Teaching Timetables and Examination Timetable will be available
    • My Birkbeck for Staff – some functionality will be unavailable
    • Tableau – the data from SITS will not be updated during the upgrade, but the reports will continue to be available to run against static data
    • Moodle – available, but no changes to modules or module registrations will be made in Moodle during the downtime
    • The IDB – available, but no changes to student/customer data will be made during the downtime and therefore no new student accounts will be generated during this period