Service status

CURRENT ISSUES and Maintenance

Tuesday 18 December 2018 - Wordpress Maintenance Work

We will be carrying out further maintenance work on Wordpress sites hosted within the College.
There will be some periods of downtime from 14:00 onwards, for the following sites:

http://www.bbk.ac.uk/relucantinternationalists
http://blogs.bbk.ac.uk/bgrs
http://blogs.bbk.ac.uk/bimi
http://www.bbk.ac.uk/cimr
http://mamsie.org
http://blogs.bbk.ac.uk/alumni
http://www.bbk.ac.uk/lorraine-lim
http://www.bbk.ac.uk/corkscrew
http://www.ismb.lon.ac.uk
http://www.bbk.ac.uk/research-engagement
http://www2.bbk.ac.uk/psychological-sciences-blog
http://www.bbk.ac.uk/museum-cultures

Tuesday 18 December 2018 - Web sites to be restarted (excluding the main web site

Due to unforeseen circumstances, various Birkbeck web sites will be restarted during the Tuesday morning maintenance window (08:00 -10:00).

This will not affect the main web site or My Birkbeck sites.

The sites are expected to be off-line for approximately 10 minutes, and will include the Online Prospectus.

I apologise for the late notice, but this is the only maintenance window available for this activity.

 

FUTURE PLANNED MAINTENANCE

Wordpress and Xerte Planned Maintenance
Monday 10 December to Thursday 13 December  2018

We will be carrying out maintenance work on all Wordpress and Xerte sites hosted within the College. To make it possible to carry out this essential work we need everyone who maintains content in either Wordpress or Xerte to stop making changes, starting from 08.00am on Monday 10 December, until we confirm that the work has been completed, probably on Thursday 13 December but possibly later. In addition to a freeze on editing, there will be some short periods of downtime. Following is a list of the sites that will be affected:

http://blogs.bbk.ac.uk
http://blogs.bbk.ac.uk/research    
http://blogs.bbk.ac.uk/events    
http://blogs.bbk.ac.uk/bbkcomments
http://blogs.bbk.ac.uk/artsresearch
http://blogs.bbk.ac.uk/art-history
http://blogs.bbk.ac.uk/george
http://blogs.bbk.ac.uk/coastalfrontiers
http://blogs.bbk.ac.uk/english
http://www.ccl.bbk.ac.uk
http://www.brazilphotographyandfilm.org
http://www.sportbusinesscentre.com
http://www.cncs.bbk.ac.uk
http://www.materialtexts.bbk.ac.uk
http://www.bbk.ac.uk/boyle/
http://app1.its.bbk.ac.uk/xerte/
http://app1.its.bbk.ac.uk/xerte2/
http://blogs.bbk.ac.uk/bgrs
http://blogs.bbk.ac.uk/bimi
http://www.bbk.ac.uk/cimr
http://mamsie.org
http://blogs.bbk.ac.uk/alumni
http://ww.bbk.ac.uk/lorraine-lim
http://www.bbk.ac.uk/corkscrew
http://www.ismb.lon.ac.uk
http://www.bbk.ac.uk/research-engagement
http://www2.bbk.ac.uk/psychological-sciences-blog
http://www.bbk.ac.uk/museum-cultures
http://www.bbk.ac.uk/relucantinternationalists

Weekend 5/6 January 2019 -  SITS unavailable for maintenance

  • The live SITS database will be unavailable to allow for the upgrade of the software From 20:00 Friday 4th January to 09:00 Monday 7th January 2019.
  • In addition to the College’s student record system (SITS), and a number of services that are reliant on the SITS database will also be unavailable at the same time.
  • The following systems and services will be unavailable during the work. Please ensure that you have logged out the services listed below prior to the commencement of the work:
    • Modular Enrolment
    • Programme Enrolment
    • Programme Application
    • The Applicant Portal
    • (STAFF) The SITS client desktop application
    • (STAFF) GURU and the BSIS portal
    • (STAFF) Publications Database
    • (STAFF) Bizagi
    • (STAFF) Teaching Resource Manager (TRM)
  • The following systems and services will offer an alternative / cut-down service during the upgrade:
    • My Birkbeck – some functionality will be unavailable, but Teaching Timetables and Examination Timetable will be available
    • Moodle – available, but no changes to modules or module registrations will be made in Moodle during the downtime
    • Self-service PCs – limited functionality will be provided on PCs and Kiosks in the My Birkbeck Student Centre, University Square Stratford and Main Building foyer – including personal timetable displays (alternative information and explanatory messages will be displayed where possible)
    • (STAFF) Tableau – the data from SITS will not be updated during the upgrade, but the reports will continue to be available to run against static data
    • (STAFF) My Birkbeck for Staff – some functionality will be unavailable
    • (STAFF) The IDB – available, but no changes to student/customer data will be made during the downtime and therefore no new student accounts will be generated during this period 
  • All other systems are unaffected during the upgrade, including:
    • Online enquiries, open evening registration, prospectus requests
    • Ask a question  www.bbk.ac.uk/ask
    • Birkbeck account (ITS account) password setting and resetting www.bbk.ac.uk/birkbeckaccount 
    • eRegisters
    • (STAFF) Business World
    • (STAFF) The Planning Tool 
  • (STAFF) Please note the following important Teaching Resource Manager information:
    • As the Teaching Resource Manager will also be unavailable during these times, if during the down-time, you have urgent changes to make (i.e. to request changes to room bookings) for classes running on the affected dates then you should request the amendment by email stating the booking reference, the start and end time, date, capacity and room allocated to the booking you wish to amend, and detail the change required, to roombookings@bbk.ac.uk
    • If your change request is non-urgent, or is for a class running at any other time, then you should wait and submit the request when the Teaching Resource Manager is available again.
  • (STAFF) Please note in the new version of the SITS software (applied in the January window), some of the SITS screens have a slightly different look but will operate in much the same way as now and the shortcuts that you use now should still work.

 

RESOLVED and COMPLETED

COMPLETE - THURSDAY 6 DECEMBER 2018 - MANDATED STAFF PASSWORD CHANGE

  • All Birkbeck Staff are required to change their password by 12.00 midday Friday 7 December 2018.
  • This also applies to other users – eg visiting academics, contractors, partners etc – but NOT students, applicants, prospective students and alumni.
  • Following midday Friday 7 December, if you have not changed your password since 09.00am on Monday 3 December 2018 your password will be forcibly changed to a random value. Where this occurs you will be required to complete password recovery to regain access your account.
  • You can change your password using the self-service password facility.
  • Following midday 7 December 2018 we will scramble your account password if it remains unchanged. If you have a personal email address recorded in our systems you will be able to perform a self-service password reset. Otherwise, you will be required to contact IT Services who will verify your identity and recover your account.

COMPLETE - OUTLOOK WEB ACCESS (OWA) MAIL UNAVAILABLE OVERNIGHT SATURDAY 1 DECEMBER AND SUNDAY 2 DECEMBER

  • Due to a large number of mail attacks, we are shutting down OWA mail services overnight between the following times.

resolved - 26 Nov 2018 09.00am - SPAM MAIL - ALLEGEDLY FROM S.W*****N@BBK.AC.UK

  • An email allegedly from s.w*****n@bbk.ac.uk with the Subject: Update has been circulated.

  • The email has a link called "Pictures" - it is malicious. Please delete the email.

  • If you have accidentally clicked the Pictures link, please contact IT Services on extension 6543 or 020 7631 6543.

resolved - 23 Nov 2018 11.00am - INCOMING EMAIL FAULT

  • (23 November 2018 10.00am): Please be aware that as of ~07.00am this morning there is a problem with mail coming in to the College from outside.

  • Specifically the problem is with 'smtp.bbk.ac.uk'.

  • This has been resolved - this appears to be a denial of service attack.

Resolved - 12 NOV 2018 04.45pm - NETWORK ISSUES AFFECTING WEBSITES AND SYSTEMS

  • We are aware that several College systems have been affected by Network problems today, including the following which are not available: SITS and GURU, and password resets are also not working. The problem is under investigation and we will keep you informed of progress.

Resolved - 10 NOV 18 - UNPLANNED OUTAGE - BIZAGI (AFFECTING REQUESTS TO CHANGE PROGRAMME, INTERRUPT STUDIES, CHANGE MODE OF STUDY AND WITHDRAW)

  • (12 November 2018 10:50am) UPDATE: We are still investigating the cause of this issue.
  • The Bizagi application - used by students to request a change of programme, interrupt studies, change mode of study or withdraw, and by staff to process these requests, is currently unavailable.

RESOLVED - 08 NOV 18 - UNPLANNED OUTAGE - TELEPHONY ISSUE AFFECTING SOME STAFF AT EGMONT HOUSE

  • The power unit was replaced on Friday morning and services are now back to normal.
  • (Initial problem): One of the power units on the telephone exchange has failed – affecting a number of phones at Egmont House. An engineer will be on site on Friday morning to replace the failed unit. We apologise for any inconvenience caused.

COMPLETE - 08.00PM FRIDAY 09 NOV TO 04.00PM SATURDAY 10 NOV 2018 - PLANNED MAINTENANCE - MY BIRKBECK, MY BIRKBECK FOR STAFF, ASK, SELF-SERVICE PASSWORD SET/RECOVERY, IDB, TRM

Complete - TUESDAY 30 OCT 09.00AM TO 10.00AM - PLANNED MAINTENANCE - STUDENT PRINTING SERVICES

  • On Tuesday 30 October 2018 from 09.00am until 10.00am there will be an interruption of Birkbeck student printing services.

COMPLETE - TUESDAY 30 OCT 07.00AM TO 08.00AM - PLANNED MAINTENANCE - REMOTE ACCESS SERVICES

  • On Tuesday 30 October 2018 from 07.00am until 08.00am there will be an interruption of remote access to Birkbeck services.
  • This will include accessing email via Outlook, or any email client running on Android or iOS.
  • Other services unavailable will include Wireless Printing, MyPC Bookings, and CAFM Web.

COMPLETE - 23 OCT 2018 - Planned maintenance - Remote Access Services

  • Update (11.00am)The planned maintenance is now complete. Thank you for your patience while this important work was carried out.
  • Update: The planned maintenance is still on-going and is taking longer than expected. Unfortunately, this means services will continue to be interrupted until 12 noon. Please accept our further apologies for any inconvenience caused.
  • Update: The planned maintenance is still on-going, as such the affected services will continue to be interrupted until 10am. Please accept our apologies for any inconvenience caused.
  • Original: Tomorrow morning (23/10/2018) between 07.00am and 08.00am there will be an interruption of remote access to Birkbeck services. This will include accessing email via Outlook, or any email client running on Android or iOS.
  • Other services unavailable will include wireless printing, MyPC bookings, and CAFM Web.