Service status

CURRENT ISSUES and Maintenance

Thursday 6 December 2018 - Mandated Staff Password Change

  • All Birkbeck Staff are required to change their password by 12.00 midday Friday 7 December 2018.
  • This also applies to other users – eg visiting academics, contractors, partners etc – but NOT students, applicants, prospective students and alumni.
  • Following midday Friday 7 December, if you have not changed your password since 09.00am on Monday 3 December 2018 your password will be forcibly changed to a random value. Where this occurs you will be required to complete password recovery to regain access your account.

You can change your password using the self-service password facility.

Following midday 7 December 2018 we will scramble your account password if it remains unchanged. If you have a personal email address recorded in our systems you will be able to perform a self-service password reset. Otherwise, you will be required to contact IT Services who will verify your identity and recover your account.

Update: OUTLOOK WEB ACCESS (OWA) MAIL is now available

  • Following the change to all Staff passwords across the College, OWA will now be available overnight and over the weekend.

FUTURE PLANNED MAINTENANCE

Wordpress and Xerte Planned Maintenance
Monday 10 December to Thursday 13 December  2018

We will be carrying out maintenance work on all Wordpress and Xerte sites hosted within the College. To make it possible to carry out this essential work we need everyone who maintains content in either Wordpress or Xerte to stop making changes, starting from 08.00am on Monday 10 December, until we confirm that the work has been completed, probably on Thursday 13 December but possibly later. In addition to a freeze on editing, there will be some short periods of downtime. Following is a list of the sites that will be affected:

http://blogs.bbk.ac.uk
http://blogs.bbk.ac.uk/research    
http://blogs.bbk.ac.uk/events    
http://blogs.bbk.ac.uk/bbkcomments
http://blogs.bbk.ac.uk/artsresearch
http://blogs.bbk.ac.uk/art-history
http://blogs.bbk.ac.uk/george
http://blogs.bbk.ac.uk/coastalfrontiers
http://blogs.bbk.ac.uk/english
http://www.ccl.bbk.ac.uk
http://www.brazilphotographyandfilm.org
http://www.sportbusinesscentre.com
http://www.cncs.bbk.ac.uk
http://www.materialtexts.bbk.ac.uk
http://www.bbk.ac.uk/boyle/
http://app1.its.bbk.ac.uk/xerte/
http://app1.its.bbk.ac.uk/xerte2/
http://blogs.bbk.ac.uk/bgrs
http://blogs.bbk.ac.uk/bimi
http://www.bbk.ac.uk/cimr
http://mamsie.org
http://blogs.bbk.ac.uk/alumni
http://ww.bbk.ac.uk/lorraine-lim
http://www.bbk.ac.uk/corkscrew
http://www.ismb.lon.ac.uk
http://www.bbk.ac.uk/research-engagement
http://www2.bbk.ac.uk/psychological-sciences-blog
http://www.bbk.ac.uk/museum-cultures
http://www.bbk.ac.uk/relucantinternationalists

RESOLVED and COMPLETED

OUTLOOK WEB ACCESS (OWA) MAIL UNAVAILABLE OVERNIGHT SATURDAY 1 DECEMBER AND SUNDAY 2 DECEMBER

  • Due to a large number of mail attacks, we are shutting down OWA mail services overnight between the following times.

resolved - 26 Nov 2018 09.00am - SPAM MAIL - ALLEGEDLY FROM S.WISEMAN@BBK.AC.UK

  • An email allegedly from s.wiseman@bbk.ac.uk with the Subject: Update has been circulated.

  • The email has a link called "Pictures" - it is malicious. Please delete the email.

  • If you have accidentally clicked the Pictures link, please contact IT Services on extension 6543 or 020 7631 6543.

resolved - 23 Nov 2018 11.00am - INCOMING EMAIL FAULT

  • (23 November 2018 10.00am): Please be aware that as of ~07.00am this morning there is a problem with mail coming in to the College from outside.

  • Specifically the problem is with 'smtp.bbk.ac.uk'.

  • This has been resolved - this appears to be a denial of service attack.

Resolved - 12 NOV 2018 04.45pm - NETWORK ISSUES AFFECTING WEBSITES AND SYSTEMS

  • We are aware that several College systems have been affected by Network problems today, including the following which are not available: SITS and GURU, and password resets are also not working. The problem is under investigation and we will keep you informed of progress.

Resolved - 10 NOV 18 - UNPLANNED OUTAGE - BIZAGI (AFFECTING REQUESTS TO CHANGE PROGRAMME, INTERRUPT STUDIES, CHANGE MODE OF STUDY AND WITHDRAW)

  • (12 November 2018 10:50am) UPDATE: We are still investigating the cause of this issue.
  • The Bizagi application - used by students to request a change of programme, interrupt studies, change mode of study or withdraw, and by staff to process these requests, is currently unavailable.

RESOLVED - 08 NOV 18 - UNPLANNED OUTAGE - TELEPHONY ISSUE AFFECTING SOME STAFF AT EGMONT HOUSE

  • The power unit was replaced on Friday morning and services are now back to normal.
  • (Initial problem): One of the power units on the telephone exchange has failed – affecting a number of phones at Egmont House. An engineer will be on site on Friday morning to replace the failed unit. We apologise for any inconvenience caused.

COMPLETE - 08.00PM FRIDAY 09 NOV TO 04.00PM SATURDAY 10 NOV 2018 - PLANNED MAINTENANCE - MY BIRKBECK, MY BIRKBECK FOR STAFF, ASK, SELF-SERVICE PASSWORD SET/RECOVERY, IDB, TRM

Complete - TUESDAY 30 OCT 09.00AM TO 10.00AM - PLANNED MAINTENANCE - STUDENT PRINTING SERVICES

  • On Tuesday 30 October 2018 from 09.00am until 10.00am there will be an interruption of Birkbeck student printing services.

COMPLETE - TUESDAY 30 OCT 07.00AM TO 08.00AM - PLANNED MAINTENANCE - REMOTE ACCESS SERVICES

  • On Tuesday 30 October 2018 from 07.00am until 08.00am there will be an interruption of remote access to Birkbeck services.
  • This will include accessing email via Outlook, or any email client running on Android or iOS.
  • Other services unavailable will include Wireless Printing, MyPC Bookings, and CAFM Web.

COMPLETE - 23 OCT 2018 - Planned maintenance - Remote Access Services

  • Update (11.00am)The planned maintenance is now complete. Thank you for your patience while this important work was carried out.
  • Update: The planned maintenance is still on-going and is taking longer than expected. Unfortunately, this means services will continue to be interrupted until 12 noon. Please accept our further apologies for any inconvenience caused.
  • Update: The planned maintenance is still on-going, as such the affected services will continue to be interrupted until 10am. Please accept our apologies for any inconvenience caused.
  • Original: Tomorrow morning (23/10/2018) between 07.00am and 08.00am there will be an interruption of remote access to Birkbeck services. This will include accessing email via Outlook, or any email client running on Android or iOS.
  • Other services unavailable will include wireless printing, MyPC bookings, and CAFM Web.