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Knowledge Base

The knowledge base is a library of 'how-to' documents and guides that will help you get to grips with core software and services provided by Birkbeck. 

You can read the documents online, or save or print them for future reference. Some require your ITS username and password to access.



File management

Library guides

Microsoft Outlook (for staff)



Remote working

  • To download and set up a VPN client for your device, please log in to My Birkbeck (or, if you're a member of staff, My Birkbeck for Staff), select 'My Software' and then click on the version you need under 'Fortinet VPN Client'. Installation instructions are also available under 'My Software'.
  • Virtual private network (VPN) drive mapping instructions

Scanning documents



Usernames and passwords

Web authoring

Wireless and Mobile

Workstation rooms