Knowledge Base

The knowledge base is a library of 'how-to' documents and guides that will help you get to grips with core software and services provided by Birkbeck.

You can read the documents online, or save or print them for future reference. Some require your ITS username and password to access.

Email

Email services

eRegisters

eRegisters is Birkbeck's electronic class register system. Students should register their attendance in all teaching events.
Guide for students (PDF document)
Watch our eRegisters video

File STORAGE

Go to the Microsoft 365 page for information about OneDrive for Business.

Library guides

Endnote web for referencing (Moodle)

Microsoft 365 applications and services

Online courses for Microsoft 365 applications and services are available in LinkedIn Learning. Login with your Birkbeck username and password.
Links to Microsoft videos, help and learning for the following apps are available on the Microsoft 365 page.

Printing

Remote working

To download and set up a VPN client for your device, please log in to My Birkbeck click Menu at the top, then select My records > My Software. Click the version you need under 'Fortinet VPN Client'.
Virtual private network (VPN) drive mapping instructions

Windows PC (PDF document)
Mac OS (PDF document)

If you need to connect remotely to a PC in one of the IT workstation rooms please follow the instructions in the Remote Labs guide (Word file).

Scanning documents

Scanning quick guide (PDF document)

Security

Ransomware (PDF document)
Securing data using encrypted memory sticks (PDF document)

Training

All students have free 24/7 access to LinkedIn Learning (replacing Lynda.com), a continually evolving library of thousands of training videos and tutorials covering a wide range of software (including Microsoft 365), technology and business topics. Click the link and log in with your Birkbeck username and password.