Knowledge Base

The knowledge base is a library of 'how-to' documents and guides that will help you get to grips with core software and services provided by Birkbeck. 

You can read the documents online, or save or print them for future reference. Some require your ITS username and password to access.

Email

• Email services

eRegisters

• eRegisters is Birkbeck's electronic class register system. Students should register their attendance in all teaching events.
• Guide for students (PDF document)
• Watch our eRegisters video

File STORAGE

• All Birkbeck staff and students have access to OneDrive for storing personal files. OneDrive is part of Office 365. It is cloud-based so files can be accessed using any internet-connected browser. 
• Accessing  OneDrive: 
• Students: login to Office 365 using your Birkbeck IT account, then select the OneDrive app. 
• Staff: if you are on Windows 10, access OneDrive through File Explorer. If you are not yet on Windows 10, login to Office 365. If you have a centrally-allocated Microsoft Exchange mailbox, enter your Birkbeck email address and password. If you have a locally-allocated mailbox, enter your ITS username@birkbeck.ac.uk and password.  
• Guidance: 
• OneDrive Guidance (PDF document) 
• Getting started with OneDrive (video, 1:39 mins)
• Microsoft OneDrive Help Centre
• Data Protection guidelines
• IT Security

Library guides

• Endnote web for referencing (Moodle)

Microsoft Outlook (for staff)

• Arranging meetings using Exchange/Outlook
• Setting up Microsoft Outlook (for staff)
• Configuring Outlook 2010 against the 2003 exchange server (PDF document)
• Configuring Outlook 2013 against the 2010 exchange server (PDF document)
• Exchange 2010 iOS Activesync set up (PDF document)
• Exchange 2010 Android Activesync set up (PDF document)
• Exchange 2010 URL settings (PDF document)
• Exchange 2010 OSX Outlook 2011 set up (PDF document)
• Exchange 2010 archive mailbox (PDF document)

Phones

• Phone service guidance

Printing

• Guide to printing in ITS workstation rooms
• Managing your print account

Remote working

• To download and set up a VPN client for your device, please log in to My Birkbeck (or, if you're a member of staff, My Birkbeck for Staff), select 'My Software' and then click on the version you need under 'Fortinet VPN Client'. Installation instructions are also available under 'My Software'.
• Virtual private network (VPN) drive mapping instructions
• Windows PC (PDF document)
• Mac OS (PDF document)

Scanning documents

• Scanning quick guide (PDF document)

Security

• Ransomware (PDF document)
• Securing data using encrypted memory sticks (PDF document)

Training

• Training guidance

Usernames and passwords

• Guidance on usernames and passwords

Web authoring

• Maintaining and editing your website in Plone (Word document)

Wireless and Mobile

• Wireless and mobile computing at Birkbeck

Workstation rooms

• List of software available in PC workstation rooms (PDF document)
• Acceptable use of ITS workstation rooms (PDF document)