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Help and guidance

We are here to help you get the most out of the services we provide.

Online support

Just ask us a question at Birkbeck staff should use Ask in My Birkbeck for staff.

Telephone support

Phone us on extension 3456 (inside Birkbeck) or +44 (0)20 3926 3456 (outside of Birkbeck). We recommend raising an Ask request if you are unable to reach us.

Phone lines are open Monday to Friday:

  • 9am to 7pm during term time
  • 9am to 6pm during vacations.

Find out more about term dates at Birkbeck.

Face-to-face support

Visit us on the ground floor of the main building on Malet Street (entrance on Torrington Square).

Term-time opening hours:

  • Monday and Wednesday: 11am to 6.30pm
  • Tuesday and Thursday: 10.30am to 6.30pm 
  • Friday: 10.30am to 5pm 

Vacation opening hours

  • Monday and Wednesday: 11am to 6pm 
  • Tuesday and Thursday: 10.30am to 6pm 
  • Friday: 10.30am to 5pm 

Find out more about term dates at Birkbeck


For more information, or to give feedback about any of our services, please use Ask