IT Services | Services | KPIs | Student satisfaction with IT services

Document Actions

Student satisfaction with IT services

(from the annual Student User Satisfaction Survey)

Note: the survey analysis is based on recommendations by the CRQ – Centre for Research into Quality at the University of Central England.  The mean satisfaction scores below are for services that the users consider to be ‘important’ and the scores have the following meanings:
1 – 2.75 Very Unsatisfactory
2.76 – 3.75 Unsatisfactory
3.76 – 4.25 OK
4.26 – 5.25 Satisfactory
5.26 – 7 Very Satisfactory

2016 ITS Student User Satisfaction Survey
Open Access Computers
          Availability: 5.1
          Performance: 5.0
          Reliability: 5.3
          Printing Quality: 5.7
          Working Environment: 5.2
          Behaviour of Others: 5.1
 
Moodle: 5.9
Internet Access: 5.7
Wireless Network: 5.3
My Birkbeck Profile: 5.9
IT Service Desk: 5.7
Wireless Printing: 5.3
Self Service Password Reset: 5.7
Printer Top-up Self Service: 5.8
Remote Access: 5.2
Printer Top-up Online: 5.7
ITS Documentation: 5.3
 

2015 ITS Student User Satisfaction Survey
Open Access Computers
          Availability: 4.9
          Performance: 5.3
          Reliability: 5.5
          Printing Quality: 5.7
          Working Environment: 5.2
          Behaviour of Others: 5.1
 
Moodle: 5.9
Internet Access: 5.5
Wireless Network: 4.9
My Birkbeck Profile: 5.9
IT Service Desk: 5.7
Printer Top-up Self Service: 5.5
Self Service Password Reset: 5.8
Remote Access: 5.5

 

2014 ITS Student User Satisfaction Survey
Open Access Computers
          Availability: 4.8
          Performance: 5.0
          Reliability: 5.4
          Printing Quality: 5.5
          Working Environment: 5.2
          Behaviour of Others: 5.0
 
Moodle: 5.9
Internet Access: 5.5
Wireless Network: 5.0
My Birkbeck Profile: 5.9
IT Service Desk: 5.7
Mobile Website: 5.4
Self Service Password Reset: 5.5
Remote Access: 5.4
ITS Workshops: 5.3
ITS Documentation: 5.3
Network Storage: 5.0