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Top ten questions

How can I apply for a course?

You can apply for all of our courses online.

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How do I get an ID card?

You can order your ID card online by clicking on the 'My Photo and ID card' link on your MyBirkbeck Profile.

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What do I do if I forget my username or password?

If you have forgotten your username visit the Birkbeck User Account Management webpage and choose the ‘Forgotten my Birkbeck username’ - enter your email address and we’ll send you a reminder of your username.

If you have forgotten your password visit the Birkbeck User Account Management webpage and choose the ‘Forgotten my password’ option – enter your email address and we’ll send you a link to where you can choose a new password.

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My personal details have changed. How can I update my address?

If you are a student at Birkbeck, you can update your personal contact details by logging on to your MyBirkbeck Profile and selecting the ‘Edit My Birkbeck Profile’ option.

If you have applied to study one of our courses, you need to email our student administration team to update your details.

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What is an NUS card, and how do I get one?

The NUS (National Union of Students) is a voluntary membership organisation which is a confederation of 600 students' unions, amounting to more than 95 per cent of all higher and further education unions in the UK.

The NUS Extra Card entitles you to offers and discounts across a variety of retailers. For more information and to apply online please visit the NUS website.

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Am I eligible for an 18+ Student Oyster photocard, and how do I get one?

You are eligible for the 18+ Student Oyster photocard if you meet the eligibility criteria.

If you meet the criteria, you can apply online via the TfL website.

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Are there any childcare facilities available?
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I have an outstanding fee debt and can't view my MyBirkbeck Profile. Who should I contact?

You will not be able to enrol or view your exam results while a fee debt is outstanding.

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You offer a range of courses across different study levels. What is the difference between study levels?

Download a copy of our progression diagram to get a better idea of how the levels of study fit together.

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How can I contact the My Birkbeck Student Centre?

There are various ways that you can contact us - you will find our contact details here.

If you wish to visit us in person, you will find us are on the ground floor of the main Birkbeck building, Torrington Square (please be aware that you may have to queue in peak hours).

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Fees and financial support

How do I pay for a course at Birkbeck?

Read our online guide to find out more about how to pay for our courses.

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How do I find out the cost of a course or module?

You should check the online course description to find out the cost of a course.

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I want to enrol and pay monthly by direct debit, how do I find out how much I will pay?

If you are enrolling on a module or a modular Certificate: You can calculate exactly how much you will be paying monthly by commencing your enrolment and selecting the modules you wish to complete. After selecting modules and providing appropriate details you will be displayed the payment options including the direct debit monthly instalments. When this option is selected the exact amounts and dates will be displayed.

If you are enrolling on a programme: In the last part of your enrolment, if you select to pay by Direct Debit, a statement will confirm the total number of instalment and the amounts.

It is important to note that the payments displayed are only for if the payment is made that day, they may subsequently change if enrolment completed on a later date.

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Can I get financial support?

You should read our financial support information:

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Entry requirements

What are the entry requirements for undergraduate courses?

Birkbeck will consider all applications for admission, even if you do not have any formal qualifications.

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What are the entry requirements for postgraduate courses?

The entry requirements for specific postgraduate degrees are included in the course description (you can also read our general guidelines on entry requirements here).

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What are the English language requirements for Certificate of Higher Education courses?

At Birkbeck, we encourage applications from students without traditional qualifications, and there are usually no entry requirements for Certificate of Higher Education modules.  However to benefit fully from your studies, you should be able to read, write and speak English fluently. If you feel that you need to improve your written or oral skills in English, we recommend that you enrol on one of our English language courses.

Where entry requirements or tests do apply, you will find the relevant information in the course listings (always under the heading 'Entry requirements').  Please note: you must be 18 years of age (or over) at the point of enrolment.

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Courses offered at Birkbeck

Where can I find information about undergraduate courses?

You can find information on all of our undergraduate courses online:

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Where can I find information about postgraduate courses?

You will find information on all of our postgraduate and MPhil/PhD courses online:

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What courses are taught in Stratford?
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Transferring credit from other universities

Will my previous study count towards a Birkbeck award?

You can find general information on credit transfers here.

  • how much transferred credit you can count towards specific qualifications
  • how to apply for credit transfer

You should contact the relevant academic department to find out whether you might qualify for credit for prior study towards our qualifications. Professional qualifications may also be considered.

All applications for credit must be supported by documentary evidence to confirm the credits or qualifications obtained.

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Disability support

What is the Disabled Students' Allowance?

UK and some EU students with disabilities on undergraduate and postgraduate courses are eligible to apply for the Disabled Students' Allowance (DSA), which provides funding to meet the cost of disability-related study costs.

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What disability or dyslexia support does Birkbeck offer?

At Birkbeck we welcome students with disabilities. Our commitment is to help you meet the challenges and seize the opportunities that study at Birkbeck presents.

Read about our full range of disability support.

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English language and study skills support

What English language courses do you offer?

We offer a range of English language courses:

We also offer a discount for some of our English language courses.

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Do you offer study skills support?
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IT/computing facilities

What IT facilities are available at Birkbeck?

Once you have accepted a place on a course by enrolling, you will be sent an email with your personal username and password. Your username and password will remain the same for your course of study with Birkbeck.

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Are there any free IT courses that I can take?

All of our students have access to our IT courses, guides and online IT resources.

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I am studying at Stratford. What IT facilities are available?

If you are planning to study in our Stratford campus, you will also have access to IT facilities in Stratford.

 



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I have extended the length of time I will be studying at Birkbeck; will my username and password still work?

If your school has agreed that you can extend your course (e.g. if you are planning to re-sit exams or completing coursework), you may be able to extend your use of your username and password.

If you need access to our online facilities, you will need to contact your academic school or department to arrange this and to pay a fee. 

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When will I get my ITS username and password?

When you have enrolled as a student at Birkbeck, you will be provided with a username and password that will give you access to our extensive online resource library, online learning facilities and your personal MyBirkbeck Profile pages.

 

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Employer-sponsored students

My employer has agreed to contribute to my fees. What should I do now?

You should read our guidelines for employer-sponsored students.

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The right to request 'time to train'

If you are an employee and you work in an organisation with 250 or more employees you have the statutory (legal) right to request time for study or training.

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Careers advice

What careers advice is available before, during and after my studies?

Birkbeck's Careers and Employability Service has been designed to enhance the student experience from enrolment to graduation. We have a number of interventions, services and options which students can take advantage of.

We provide comprehensive advice, events and information services for current students both in person and online.

You can contact us via email or Twitter.  Have a look at our website here.

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Graduation / degree ceremonies

How can I find out about my graduation ceremony?
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Compliments or complaints

How can I make a complaint?

If you are unable to resolve your complaint informally, you can make a formal complaint. You should submit this in writing to the school or department that you are complaining about in the first instance, outlining the nature of your complaint and what you would like to see as a resolution to the issue. For further details see our Student Complaints Policy.

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How can I provide feedback on the service I have received?

You can give us your feedback by using our enquiry form.

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