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Knowledge Base

The knowledge base is a library of 'how-to' documents and guides that will help you get to grips with core software and services provided by Birkbeck. 

You can read the documents online, or save or print them for future reference. Some require your ITS username and password to access.




Library guides

Microsoft 365 applications and services

  • Online courses for Microsoft 365 applications and services are available in LinkedIn Learning. Login with your Birkbeck username and password. 
  • Links to Microsoft videos, help and learning for the following apps are available on the Microsoft 365 page
    • Teams
    • OneDrive
    • Outlook
    • Word
    • Excel
    • Powerpoint


Remote working

  • To download and set up a VPN client for your device, please log in to My Birkbeck click Menu at the top, then select My records > My Software. Click the version you need under 'Fortinet VPN Client'. 
    • Virtual private network (VPN) drive mapping instructions
  • If you need to connect remotely to a PC in one of the IT workstation rooms please follow the instructions in the Remote Labs guide (Word file). 

Scanning documents



  • All students have free 24/7 access to LinkedIn Learning (replacing, a continually evolving library of thousands of training videos and tutorials covering a wide range of software (including Microsoft 365), technology and business topics. Click the link and log in with your Birkbeck username and password. 

Usernames and passwords

Web authoring

Wireless and Mobile

Workstation rooms