Ask your question via FASTRAQ (Fast Answers To Regularly Asked Questions)

We have created a knowledge base of all of the frequently asked questions we receive in the Library and will continue to add to this. So why not search for an answer to your query by entering a keyword or two to see the answer? This service is currently in beta mode.

How do I ...?

Frequently asked questions. Click on the headings below to see if your question is listed.

Join and use the Library?

• get a Library card?
• learn to use the Library?
• receive Library reminders by email?

Find and borrow Library materials?

• find books, journals and other material?
• renew Library books?
• reserve a book?
• order items from the store?
• obtain materials by post (LAMP)?
• find out what the Library has for my subject?
• find out if I owe library fines/pay my fines?
• suggest books for purchase?

Use other libraries and interlibrary loans?

• obtain materials I can't find at Birkbeck?
• join other libraries?

Use the computers, photocopiers and printers?

• use the computers in the Library?
• use my laptop in the Library?
• how do I photocopy and print
• top up my print account?

Use online resources/BLE/VLE?

• access e-resources from outside College?
• log into MOODLE?

Get help with searching/citing/managing references?

• research a topic?
• cite my references correctly?
• use referencing software?
• contact my subject librarian?

Use the library from a mobile device?

• Use the BookMyne app to manage your library account and to search the catalogue.
• Access a list of databases which are currently compatible to view with mobile devices.
• You can access the Library website via the NEW Birkbeck mobile website
• You can also print from mobile devices using wi-fi network in the Library

If your question is not listed in the drop down menus above, please call the Library help desk on 020 7631 6063 or email library-help@bbk.ac.uk