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ITS Service desk

Tel: 020 7631 6543
In person: Ground Floor,  Malet Street Main Building.

Open for face-to-face support

Term-time opening hours

  • Monday, Tuesday and Thursday: 10:30am to 6:30pm
  • Wednesday: 11am - 6:30pm
  • Friday: 10:30am to 5pm


Out-of-term opening hours

  • Monday, Tuesday and Thursday: 10:30am to 6pm
  • Wednesday: 11am - 6pm
  • Friday: 10:30am to 5pm


Open for support via telephone and email

Monday to Friday

  • 9:00am to 7:00pm during term time
  • 9:00am to 6:00pm during vacations


The ITS Service desk team members provide users with a primary point of contact for enquiries regarding ITS staff and services. They are able to answer most user queries and provide first-line technical support or direct users to appropriate specialist ITS staff. Their responsibilities include registering users, configuring your device to connect to the wireless network, give technical advice for supported applications and maintaining centralised records for equipment, ITS finances and software licenses.