Contact us
Support is offered by a number of teams, however usually you should contact the ITS Helpdesk in the first instance who will then refer your query to the relevant team.
- ITS Service desk and Reception
Contact Service desk for general advice and account Registration or username/password problems. - Systems & Networking Team
For technical advice or to report system or equipment problems. -
Web Team
For help with Web-related matters, including:- Enquiries and fault reporting relating to the use of central College Web sites and Web-based services and facilities (for any users)
- Intranet access queries (for students and staff)
- Advice and support regarding Web authoring, Web accessibility and usability and other Web-related issues (for staff only).
- MIS Team
For staff with queries concerning the MIS (Managemement Information Systems) databases and applications such as Student Records, Finance and HR/Payroll. -
Learning Technology
For specific questions and problems related to Blackboard, including:- Blackboard login problems
- School Desktop Support
ITS are responsible for all aspects of IT support in the School of Arts; School of Social Sciences, History and Philosophy; and School of Law.
ITS Service desk and Reception
Tel: 020 7631 6543
Email: its@bbk.ac.uk
In person: Ground Floor, Malet Street Main Building.
Open Monday to Friday
09:00am to 8:00pm during term time
09:00am to 6:00pm during vacations
Systems & Networking Team
Tel: 020 7631 6320
Email: its@bbk.ac.uk
The Systems Team are on duty at the following times:
Term Time
9:00 – 21:00 Monday to Friday
9:00 – 14:30 Saturday
Vacation
9:00 – 18:00 Monday to Friday
Web Team
Tel: 020 7380 3216
EMail: its@bbk.ac.uk
The desk is staffed by members of the ITS Web Team on a rota basis, weekdays between 09:00 and 17:30.
MIS Team
Tel: 020 7380 3215
Email: its@bbk.ac.uk
The desk is staffed by members of the MIS Team between the hours of 08.30 and 17.30 each weekday.
NB For support of desktop equipment and applications (such as Microsoft Office) Central Administration staff should contact the Systems Team.
Learning Technology
E-Learning Website
Bloomsbury Learning Environment (Blackboard)
For specific queries related to Blackboard, such as login problems, contact the Learning Technology Team.
Email: blackboard@bbk.ac.uk
Be sure to include your ITS username and full details of the problem you are experiencing.
Please note If you have missing or unavailable modules within Blackboard you need to contact your School Office.
Moodle
Email: moodle@bbk.ac.uk
School Desktop Support
- School of Arts
- School of Law
- School of School of Social Sciences, History and Philosophy