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IT Services

ITS is the professional services department responsible for the central communications and IT infrastructure of the College. It provides a wide range of network services to support the teaching & learning, research and administrative activities of College staff and students.

ITS facilities and services include:

  • extensive campus data network providing high speed connectivity to the Internet
  • purpose-built computer classrooms
  • a wide range of general software applications (e.g. word-processing, email, web) and specialist packages
  • wireless connectivity to the College network
  • facilities for students with special needs, including technical support and advice on the use of assistive technologies to help with specific disabilities
  • a support desk with extended opening hours for general computing queries
  • practical, hands-on training workshops on general applications and self-training materials to enable you to work at your own pace
  • remote access to College electronic resources and services
  • online electronic course management system to support learning - the Bloomsbury Virtual Learning Environment (BLE) - using Moodle

ITS Username and Password

Access to all IT services is via a username and password which will be issued to you by email once you begin the enrollment process. When enrolled, your ITS username and password will give you access to:

  • your student email account
  • Moodle
  • personal storage space on a networked server
  • the Birkbeck library
  • and most other college IT resources

You need to provide and maintain an email address that can be used for all College correspondence. Alternatively, you can apply for a web-based Birkbeck email account (hosted by Google). You are expected to access the 'My Studies at Birkbeck' website to update your email address and other personal details and to access information about your programme of study.

There is also a text message news flash service which enables you to receive free urgent messages from the College via their mobile phones. Full details are available on the 'My Birkbeck' website.

Support for disabled users

In our experience, support is best tailored to the individual student's needs. The Disability IT officer can provide advice on a range of specialist products to support students with special needs, and support with accessing the specialist hardware and software in the computer workstation rooms and the Library.

If you would like an appointment please contact the Disability Office on 020 7631 6336 or email disability@bbk.ac.uk, or come to the ITS Reception in the Student Centre in the Main Building.

Workstation room PCs and software

Most users access ITS facilities using PC workstations located in eight rooms around the College. The workstations allow personal tailoring of the desktop, which is then available from all PCs in any ITS workstation room. This may include size of icons, size of text and colour schemes. ITS Reception can provide help in setting up the desktop.

A number of systems have additional enabling technologies available:

  • Hardware includes mouse replacements, additional keyboards, large screen monitors and scanners, adjustable desks, and specialist orthopaedic chairs.
  • Software is designed to be of assistance to students with visual impairment, blind students, students with dyslexia and a range of other problems. Software includes SuperNova, TextHelp Read and Write, Inspiration.

Access to facilities remotely

The College provides a Virtual Private Network service providing access to network services from outside.

Use of personal equipment

The College has a Wireless and Mobile computing service that allows students to connect their own equipment (including laptops and PDAs) to the College network for access to resources required for their study.

Documentation

Documentation is provided in electronic form. Large print versions are available on request.