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Wireless and mobile computing (WiFi)

There are two ways of connecting to WiFi at Birkbeck. Read our Wireless Network Policy.

If you have a problem with accessing WiFi and need support, or wish to provide feedback on the coverage across Birkbeck, please contact us.

EDUROAM

Eduroam is a global WiFi system and is the primary WiFi network we use. We strongly encourage you to connect this way if you can. Birkbeck students and staff can access Eduroam at other universities and participating institutions in the UK and globally, and visitors from these other institutions can access Eduroam at Birkbeck.

  • What you need to do to connect to Eduroam

    1. Reset your password (if applicable):
      If you have not reset your Birkbeck password since 20 October 2024, reset your Birkbeck password (you cannot use the Microsoft password reset facility)
    2. Forget the old Eduroam connection (if applicable)
      Go to your device’s Wi-Fi settings and remove or “forget” Eduroam.
    3. Download the setup tool:

    4. Set up Eduroam:

    • Open the app and choose “Birkbeck, University of London”
    • Enter your login in the format username@bbk.ac.uk — not your email address
    • Enter your Birkbeck password
    • Select Eduroam and connect

    You will find more information on SharePoint:

    5. Set up Eduroam on Apple Mac devices:

    • Once you have downloaded the Configuration Assistant tool (see Step 3)
    • Download the eduroam configuration profile
    • Open your Downloads folder and double-click the downloaded profile file
    • Go to System Settings and type Profiles into the search bar
    • Select Profiles (or Device Management), locate the eduroam profile, then click Install. Follow the on-screen prompts to complete the installation
    • You may be prompted to enter your Apple ID password or your Mac administrator password to approve the installation.
    • Enter your login in the format username@bbk.ac.uk — not your email address and your Birkbeck password
    • Once the installation is complete, connect to the eduroam Wi-Fi network. Your device should authenticate automatically using the credentials you entered.

  • HOW TO CONNECT TO EDUROAM FOR VISITORS

    • Visitors to Birkbeck from other eduroam institutions should be automatically connected to the network if they have a configured device.
    • Please contact your home institution for support with eduroam, but below are some general instructions that might be of assistance:
      • Visit the eduroam Configuration Assistant Tool (CAT) to begin the installation. Select your country (on mobile devices) and your institution. The page will automatically detect your operating system and download the correct installer for your device when prompted.
      • If you are reinstalling, you should remove the old eduroam profile from your IOS or Android device before proceeding.
    • If you are not from an eduroam institution, you should use the 'BBK-Guest WiFi' network instead.

GUEST WIFI

The 'BBK-Guest WiFi' network is for guest users to Birkbeck who need temporary access for conferences and events or for using the Library. It is easy to use and is valid for 72 hours:

  • Choose the BBK-Guest Wi-Fi network
  • Enter your full name, mobile phone number and your email address
  • Click to register after accepting the terms of use
  • You will receive a text message from Birkbeck UOL
  • Enter the username (your email) and password received by SMS
  • Your access is active for 72 hours from the time of joining