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Help and guidance

We are here to help you get the most out of the services we provide. This includes helping you join online teaching events. 

Online support

Just ask us a question at Birkbeck staff should use Ask in My Birkbeck for staff.

Telephone support

Phone us on extension 3456 (inside Birkbeck) or +44 (0)20 3926 3456 (outside of Birkbeck). We recommend raising an Ask request if you are unable to reach us.

Phone lines are open Monday to Friday:

  • 9am to 9pm during term time
  • 9am to 6pm during vacations.
  • 9am to 3pm during term time. 

Find out more about term dates at Birkbeck.

Face-to-face support

Due to Covid-19 we suspended our counter support service to safely continue to provide support to our community. Please contact us by telephone or using Ask. Where we cannot solve your problem remotely we will arrange a face-to-face appointment where appropriate. 

We look forward to reopening our counter service in the main building on Malet Street (entrance on Torrington Square) as and when possible.


For more information, or to give feedback about any of our services, please use Ask