Intercultural Communication in Business Contexts (level 6)

This module will provide an overview of key theories in cross-cultural management and intercultural communication and look at how these theories manifest themselves in the 'real world' of international business. After presenting several frameworks describing cultural factors in business and considering how cultural differences can shape our behaviour and influence interaction between members of different cultures, practical ways of managing diversity will be identified and practised.

Indicative module syllabus

• The impact of culture on business
• Communication in the multicultural workplace
• Organisational culture
• Taxonomies of cultural values
• Critical evaluation of the values approach to culture
• Meetings, negotiation and conflict across cultures
• Working in international (and virtual) teams
• Intercultural competence in the workplace

Through participating in this module, you should develop and be able to demonstrate:

• substantial knowledge and understanding of how theories and models in intercultural communication and cross-cultural management are applicable to real-life professional and business situations
• sensitivity to intercultural differences and approaches for turning diversity into advantage
• the ability to reflect on your own personal and professional experience
• self-confidence through the appreciation of individual and cultural styles of learning and communication

• the ability to work effectively as a member of a multicultural team.