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Operations Management


Module description

This module presents a managerial perspective on operations management, examining the strategic context of its contribution to the overall success of an organisation. It covers a range of key management decisions, taking a comparative approach to manufacturing and service organisations.

The aims of this module are to:

  • introduce the main objectives of operations management and the specialist techniques that follow from them
  • develop a critical understanding of the relevance of operations management models and criteria for decision-making
  • develop a strategic perspective on the impact of operations decisions within organisations.

Indicative module syllabus

  • The strategic role of operations management
  • Product and process design
  • Supply chain management
  • Capacity planning and control
  • Inventory management
  • Project management
  • Quality control and continuous improvement techniques
  • Risk management
  • Corporate social responsibility

Learning objectives

By the end of this module, you will be able to:

  • describe the principal tools, concepts and techniques covered in each lecture topic and explain why they are necessary
  • discriminate between and evaluate different approaches to operational efficiency
  • discuss relevant applications of operations practice in service and manufacturing contexts.