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Survey feedback

You said: There should be more study spaces

  • We refurbished the Library in summer 2019, increasing the number of study spaces overall from 440 to 520. There is now a new silent study area with over 150 seats, larger spaces for group study and two additional study support rooms for disabled and dyslexic students.

You said: The Library should open 24 hours

  • The Library stayed open 24/7 from 29 April to 16 June, offering a staffed service throughout the night.

You said: It isn’t straightforward to top up your print account online

  • Together with IT Services, we have improved the online payment page and lowered the minimum top-up charge for printing from £2.50 to £1.

You said: The printers are often out of order

  • We’ve involved more staff in the checking of the Library printer/copiers so that faults can be reported and fixed more quickly. All seven copiers were in working order throughout the Autumn Term.

You said: It’s difficult to use the interlibrary loans web page

  • We’ve made it more user-friendly. In particular, it is easier to request a renewal.

You said: The Library toilets are inadequate

  • As part of the summer works, the toilets in the Library were refurbished. There are also additional toilets on the ground floor of the Malet Street building, just outside the Library entrance.