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Caroline Ennis

Thesis topic

An exploration of the responsiveness of HE providers to the post-graduate curriculum needs of part-time, post-experience, managers


By exploring and identifying the contextual issues and tensions in relation to the design and provision of the higher education (HE) curriculum for part-time, postgraduate, experienced managers by English universities, it should be possible to determine the current and future challenges that HE faces with regard to the provision and specification of the curriculum in this context.  To characterize learners of this nature as distinct from young, full-timers is critical; as is the need to evaluate the degree of integration of theory and practice within the curriculum alongside the values attributed to academic and practical knowledge.  More specifically, and in order to ascertain the suitability (or appropriateness) of this particular curriculum, the conceptualisation of ‘responsiveness’ by HE should be determined in terms of the ability to be able to provide a service that is not only reactive to the need for change but also proactively engaged in seeking further improvements in curriculum design for learners of this type.  Additionally it is pertinent that there is a measure of the responsiveness of the students to the provision, as this will further act to inform future curriculum design. The work seeks to determine the value proposition as significant to this context and the value perception as conceived by the learners.

Research interests / research methods used

  • Service design for higher education
  • Concepts of value-in-use of higher education services
  • Qualitative methods – critical discourse analysis; case study comparisons; surveys and interviews.



  • MA Individual and Organisational Development, University of Westminster
  • PG Cert Learning and Teaching, University of West London
  • DipRSA Learning Advice & Guidance - Uxbridge College

Professional / employment background

  • Lecturer University of Westminster
  • Programme Leader PG Cert Hospitality Management – University of West London
  • Programme Director for Chartered Management Institute Course - College of North West London

Other academic roles

  • External Examiner London College of Fashion, MA Fashion Retail


  • Higher Education Funding Council for England HEFCE (Mar 2010).  Sustainable Employability via Hospitality Training


  • Aug 2010 Intel & Jiao Tong University, Shanghai – Devising a value proposition for technology based learning in emerging markets

Consultancy / policy reports

  • Evaluation report and conference presentation Jan-Jul 2013
  • University of Westminster - Operationalizing Knowledge: Learning by Doing


  • PhD Conference Presentation Sep 2012  Birkbeck – Curriculum design for postgraduate, part-time, post-experience managers
  • Conference Presentation Jul 2012  University of Westminster – The design of professional management learning
  • Conference Presentations Jun 2009  University of Westminster and Thames Valley University – Embracing Online Learning


  • Skills Council Award Sep 2008 for the design and delivery of a management training programme at College of North West London enabling them to achieve Centre of Vocational Excellence status

Facebook page with management learning advice

In order to provide open access to support for study in management practice I have established a facebook page available at


Lecturing, assessing and supervising at undergraduate UG and postgraduate PG level in the subject areas of operations management, marketing, strategy and service design management.

Link to personal website


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