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Wireless and mobile computing (WiFi)

There are two ways of connecting to WiFi at Birkbeck. Read our Wireless Network Policy.

If you have a problem with accessing WiFi and need support, or wish to provide feedback on the coverage across Birkbeck, please contact us.

EDUROAM

Eduroam is a global WiFi system and is the primary WiFi network we use. We strongly encourage you to connect this way if you can. Birkbeck students and staff can access Eduroam at other universities and participating institutions in the UK and globally, and visitors from these other institutions can access Eduroam at Birkbeck.

  • What you need to do to connect to Eduroam

    1. Reset your password (if applicable):
      If you have not reset your Birkbeck password since 20 October 2024, reset your Birkbeck password (you cannot use the Microsoft password reset facility)
    2. Forget the old Eduroam connection (if applicable)
      Go to your device’s Wi-Fi settings and remove or “forget” Eduroam.
    3. Download the setup tool:
      Connect to BBK-WiFi for temporary internet access.
      If you have a Windows laptop, an Android or Apple iOS (phone/tablet) device, then download the geteduroam app.

    If you have an Apple Mac or Linux device, download the Configuration Assistant Tool.

    4. Set up Eduroam:

    • Open the app and choose “Birkbeck, University of London”
    • Enter your login in the format username@bbk.ac.uk — not your email address
    • Enter your Birkbeck password
    • Select Eduroam and connect

    You will find more information on SharePoint:

  • HOW TO CONNECT TO EDUROAM FOR VISITORS

    • Visitors to Birkbeck from other eduroam institutions should be automatically connected to the network if they have a configured device.
    • Please contact your home institution for support with eduroam, but below are some general instructions that might be of assistance:
      • Visit the eduroam Configuration Assistant Tool (CAT) to begin the installation. Select your country (on mobile devices) and your institution. The page will automatically detect your operating system and download the correct installer for your device when prompted.
      • If you are reinstalling, you should remove the old eduroam profile from your IOS or Android device before proceeding.
    • If you are not from an eduroam institution, you should use the 'BBK-WiFi' network instead.

GUEST WIFI

The 'BBK-WiFi' network is for guest users who need temporary access for conferences and events. It can also be used to set up your device for Eduroam.

Please note: Newer devices that are connected to this service will have data encrypted (you will see 'enhanced open' in the connection details). Data exchanged by older devices may not be encrypted, similar to services provided in public areas such as cafes. Your data may be intercepted and read by others. We strongly recommend using a personal VPN when using this service.