Human Resources

About us

The department of Human Resources (HR) is responsible for the recruitment, retention and development of staff in line with the goals and objectives of the People Strategy and under direction of Governors, through the HR Strategy & Policy Committee. HR operates within the frameworks set out by: National Agreements with the Trade Unions, The Universities and Colleges Employers Association (UCEA), employment law, the Advisory Conciliation and Arbitration Service (ACAS) guidelines and best practice in human resource management.We endeavour to provide a highly professional service to all employees using our agreed College policies and procedures.

The department is split into three sections: Business Partnering & Organisational Development; Strategy, Policy, Equality & Diversity; and Operations. All sections are under the direction of Charlotte Croffie, Director of HR. The services provided by these sections include: recruitment & selection; contracts of employment; induction; employment policy & procedures; committees & administration; advice & counselling; industrial relations; appraisal; staff development; grading, pay and promotion; disciplinary & grievance procedure; and management information.

PA and Office Manager - Jackie Joseph

Human Resources team organogram (organisational structure chart)

Business Partnering & Organisational Development

In line with helping managers mange their people, the HR Business Partners work strategically with the Management teams to provide information, advice, guidance and coaching. The HR Officers are responsible for ensuring that Managers are following processes, procedure and good practices - this might include performance management guidelines for capability and managing sickness/absence, as well as assisting the resolution of minor grievances and disciplinary issues.

In April 2018 the Learning and Organisational Development team was re-named Organisational Development to reflect its wide range of activities, including learning, which support the on-going development of a productive and healthy working climate at Birkbeck. The team works closely with School and Departmental leaders, and collaboratively with colleagues in HR to enhance the various offers in line with the College priorities and the People Strategy. These include the systematic collection of staff feedback, e.g. through surveys and focus groups, and the coordination of plans for improvement, with the aim of supporting Birkbeck to achieve its mission and continue to be a great place to work.

Strategy, Policy, Equality & Diversity

The Strategy, Policy, Equality & Diversity team priorities include; leading and supporting the delivery of key HR projects to implement the People Strategy and other College strategies and action plans; developing, reviewing and updating HR policies; supporting the embedment of equality and diversity across the College; leading and delivering people data analysis and reporting as required by statutory duties and organisational needs; and ensuring accurate, consistent and accessible information for Birkbeck in respect of all elements of the service delivered by the HR department, including developing, improving and maintaining functionality of the HR Information Systems (HRIS).


The Operations team provide administrative services, covering the employment life cycle: recruitment and selection, new appointments, leavers, absence (including family leave), changes in terms and conditions, contract extensions, promotion and pay awards. Working alongside HR colleagues, the Operations Team focuses on providing a streamlined transactional and administrative service to the College including the associated Business World operations. The Head of HR Operations is the principal contact in the College for staff compliance with statutory obligations in respect of UK Visa's and Immigration (UKVI) and the Disclosure and Barring Service (DBS).

Staff are asked to note that your first point of contact should be your designated HR Officer who will in turn liaise with the HR Operations Team as required. Areas of support are shown on the Human Resources team organogram.

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The HR team is based on the first floor of Egmont House
Postal address: Human Resources, Birkbeck, University of London, Malet Street, London WC1E 7HX