Human Resources

About us

The department of Human Resources (HR) is responsible for the recruitment, retention and development of staff in line with the goals and objectives of the People Strategy and under direction of Governors, through the HR Strategy & Policy Committee.

HR operates within the frameworks set out by: National Agreements with the Trade Unions, The Universities and Colleges Employers Association (UCEA), Employment Law, the Advisory Conciliation and Arbitration Service (ACAS) guidelines and best practice in human resource management.

We endeavour to provide a highly professional service to all employees using our agreed College policies and procedures.

The department is split into four sections, operational, employee relations, learning & organisational development, and strategy and policy; all under the direction of the Director of HR, Charlotte Croffie. The services provided by these sections include: recruitment & selection; contracts of employment; induction; employment policy & procedures; committees & administration; advice & counselling; industrial relations; appraisal; staff development; grading, pay and promotion; disciplinary & grievance procedure; and management information.

PA and Office Manager - Jackie Joseph


Chetna leads a team providing operational HR services, covering the employment life cycle. The team supports managers and employees across the College to ensure understanding of relevant employment policies, legislation and associated contractual requirements and procedures. Chetna is the principal contact in the College for the reward and promotion panels, job evaluation, and for staff compliance with statutory obligations in respect of UK Visa's and Immigration (UKVI) and the Disclosure and Barring Service (DBS).

Lucy, Paul and Laura give initial support and guidance on the application of all HR policies and procedures to managers and staff in designated business areas. They support and administer the employment lifecycle; recruitment and selection, new staff appointments, terminations, maternity/paternity leave, changes in terms and conditions, contract extensions or other staff changes.

Ioanna and Wendy  provide administrative support to the HR Operations team.

HR Business Partners

The HR Business Partners work closely with managers across the College, within designated business areas, to provide a source of robust, timely and pragmatic advice and support in all aspects of people management and development, aligned with the strategic business and academic priorities of each area.   This might include, for example:

  • Advice on employee relations casework, in accordance with College policy, legislation and good practice.
  • Supporting managers in the implementation of HR policies and procedures
  • Advice and support in relation to workforce planning and development
  • Advice and support in managing change.

The team works collaboratively with other functions of the HR Department to ensure that all Schools and Departments receive an effective HR service.

Learning & Organisational Development

Neil leads the Learning and Organisational Development (OD) team in the development, implementation and evaluation of Staff and Organisational Development strategy. Neil oversees related policy and development projects including the leadership programmes.

Paul assists Neil with the strategic analysis of developmental needs in the College on the back of which organisation-wide training plans, events and other learning interventions are planned and delivered. He provides advice and guidance to managers and groups across the College on learning and development matters, including training and development policy and good practice.       

Claire provides administrative support for the team, and is the first point of contact for College training and development enquiries and the Study Assistance Scheme.

Strategy, Policy and Equalities

  • Deputy Director of HR, Richard Wilson 
  • HR Strategy and Policy Partner (Role 1 - Performance and Reward), John Angel
  • HR Strategy and Policy Partner (Role 2 – Engagement & Wellbeing), Sukhvinder Singh
  • HR Strategy and Policy Partner (Role 3 – Academic Development & Support), Hazel Lindley-Milton

Richard leads on the design and implementation of the College’s People Strategy and ensures that workforce policies support the delivery of College goals. He leads a team of HR Strategy and Policy Partners who manage the development of policies, initiatives and interventions across a set of strategic workforce strategies (see below) designed to support the effective management of the College workforce. As part of the College’s commitment to embedding equality, all three Partners also lead on the development of specific equality initiatives across the College (see below), but work closely with each to ensure equalities themes are managed holistically across strategies and projects.

John (Role 1) leads on the design, implementation and management of strategies and policies relating to Performance and Reward, and is the lead on gender equality initiatives including Athena Swan.

Sukhvinder (Role 2) leads on the design, implementation and management of strategies and policies relating to Staff Engagement and Wellbeing, and is the lead on equality initiatives for race, disability and LGBT.

Hazel (Role 3) leads on the design, implementation and management of strategies and policies relating to Academic Development and Support with a particular focus on supporting research and teaching, as well as leading on Age Equality initiatives.

All three roles will overlap, working closely together ensuring that equality and diversity is embedded in the College’s People Strategy.

Information and Systems

Robert is responsible for accurate, consistent and accessible information for Birkbeck in respect of all elements of the service delivered by the HR Department. He will develop, improve and maintain functionality of the existing HR Information Systems (HRIS) and take the lead in developing the HR Operational Excellence programme.

Human Resources team organisational chart 

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The HR team is based on the first floor of Egmont House
Postal address: Human Resources, Birkbeck, University of London, Malet Street, London WC1E 7HX