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Service status

CURRENT ISSUES

No current issues. 

 

Long-term issues

OLD PHONE SYSTEM UNAVAILABLE - MONDAY 25 APRIL 2022

  • The old phone system failed on Saturday 23 April - This does not affect the new Mitel-based phone system.
  • This does affect:
  • some staff at Malet Street using the old telephone handsets (i.e. numbers in the range: 020 7631 6*** or 020 3073 8*** & 020 7079 0*** )
  • old phones for Corridor/door entry
  • old phones in classrooms
  • some emergency/monitoring lines.

UPDATE Monday 25 April

  • Emergency and monitoring services have been migrated to the new phone system and are operational
  • Staff workaround: staff can log in to the web-based Softphone service to make and receive calls - details on how to do this are in the "ITS Connect" SharePoint site (see "Phones" in the Services section). Please contact the ITS Helpdesk if any help is needed.
UPDATE Tuesday 26 April
  • Anyone calling an old number will be redirected to the Auto Attendant and the caller can then ask for the recipient by name or department - the call will then be forwarded to the recipient's new Mitel phone number. If the recipient misses the call, the caller can leave a message which will then be emailed to the recipient and can be found in their In Box.

UPDATE Thursday 28 April

  • Corridor and Door Access phones will be replaced w/c 2 May
  • Staff old phones will be replaced over time - this will be a longer-term activity as networking needs to be upgraded. 

UPCOMING PLANNED MAINTENANCE

PLANNED MAINTENANCE - TUESDAY 5 APRIL BETWEEN 07.00 AM AND 09.00 AM

  • Please be aware that essential maintenance work will be carried out on the University's main firewall during the ITS 'at risk' period on Tuesday morning 5 April, commencing at 7:00am.  
  • Although no downtime is expected, please be aware there is a possibility of disruption to internet access and some internal services between 7:00-9:00 am. 
  • A further notification will be sent once the work has been completed. 

PLANNED MAINTENANCE - Weekly every TUESDAY Morning between 06.00 am and 10.00 am

  • Tuesday mornings between 6am and 10am is the ‘at risk’ period where we undertake general maintenance and updates.
  • During this period services are considered at risk and might be unavailable for short periods. Other scheduled maintenance will be noted below.
  • Please Note: if any maintenance is expected to have an impact on students or staff, it will be noted below.

 

RESOLVED and COMPLETED

Completed - Planned maintenance – My Birkbeck for Staff - Sunday 3 April

  • My Birkbeck for Staff will be unavailable for a brief period on Sunday 3-April between 9pm and 9.30pm.
  • During this period it will be upgraded to the new look and feel that matches with our corporate website.

resolved - TURNITIN UNAVAILABLE - WEDNESDAY 6 APRIL

  • Turnitin was unavailable due to emergency maintenance. 
  • The emergency maintenance has been successfully completed and Turnitin is once again operational. 
  • Apologies for any inconvenience this may cause. 

resolved - MOODLE FORUM EMAIL NOTIFICATION ISSUE - MONDAY 21 MARCH 2022

  • A few members of staff and students have reported not receiving Moodle forum email notifications since Thursday 17 March. 
  • This issue is now resolved.
  • Apologies for any inconvenience this may cause. 

RESOLVED - UNPLANNED DOWNTIME - BUSINESS WORLD / UNIT4 ERP - WEDNESDAY 23 FEB 2022 FROM 4.20PM ONWARDS

  • Business World / Unit4 ERP is currently unavailable due to unplanned downtime
  • This has been raised with our suppliers as a matter of urgency
  • Please accept our apologies for any inconvenience caused

RESOLVED - UNPLANNED UNAVAILABILITY - MAIN BIRKBECK TELEPHONE NUMBER AND ITS SERVICE DESK TELEPHONE NUMBER - FRIDAY 18 FEB 2022 FROM 3PM UNTIL 5.20PM

  • We are currently experiencing problems with our telephony system and two of the main numbers are currently unavailable, they are +44 (0)20 3926 3926 and +44 (0)20 3926 3456
  • This issue has been raised with our telephony supplier as a matter of urgency
  • In the interim you can continue to contact use at Birkbeck using Ask, our query management system: https://www.bbk.ac.uk/ask
  • Please accept our apologies for any inconvenience this may cause.

Completed - PLANNED MAINTENANCE - BLACKBOARD COLLABORATE – 00.00 (MIDNIGHT) UNTIL 04.00AM ON THUR 10TH FEB

  • Collaborate customers will experience intermittent availability during the maintenance window from 00.00 (midnight) until 04.00am on Thursday 10th February.
  • Please accept our apologies for any inconvenience caused.