Service status
CURRENT ISSUES
No current issues.
Long-Term Issues
VMWARE HORIZON VIRTUAL DESKTOP RETIRED
- As at 24th March 2021 there was an irrecoverable issue with the Virtual Desktop platform that has been used by some staff to access college services.
- This system has been flagged for retirement as there are other methods for accessing college services such as email, file shares and systems (e.g. use the VPN or M365 directly).
- Staff should be able to access the necessary services via the VPN - various methods for remote access can be found here
- If you cannot use the VPN or the VPN does not provide access to the services you require, please contact the Service Desk.
UPCOMING PLANNED MAINTENANCE
planned maintenance: staff profiles
- Academic staff profiles will not be editable in My Birkbeck for Staff on April 21st.
- The staff profiles will still be visible on the public site.
PLANNED MAINTENANCE: change to email quarantine system
- All in-bound email via the M365 email system is first scanned for malicious software and viruses by a mail sanitisation system.
- Email containing malware is blocked and other suspicious mail may be put into quarantine.
- For quarantined email, a notification is sent to the user to inspect the email and decide what to do with it.
- We are changing the sanitisation/quarantine system over the coming weeks (from 15th April) and staff may receive notifications of quarantine from the new system.
- Notifications will be received from quarantine@ess.uk.barracudanetworks.com
PLANNED MAINTENANCE - Weekly every TUESDAY Morning between 06.00 am and 10.00 am
- Tuesday mornings between 6.00am and 10.00am is the ‘at risk’ period where we undertake general maintenance and updates.
- During this period services are considered at risk and might be unavailable for short periods. Other scheduled maintenance will be noted below.
- Please Note: if any maintenance is expected to have an impact on students or staff, it will be noted below.
RESOLVED and COMPLETED
resolved - BUSINESS WORLD ABSENCE & EXPENSES MODULES TEMPORARILY UNAVAILABLE - MONDAY 12 APRIL
- Currently these two modules are unavailable to staff using Business World.
- This issue has now been resolve.
Resolved - UNPLANNED DOWNTIME - SYSTEM FOR CREATING AND EDITING NEWS ITEMS - WEDNESDAY 31 MARCH 2021
- We are currently experiencing an issue where news items cannot be created or edited in the corporate CMS
- This does not appear to impact the display of existing news items
- We are working to resolve this issue as quickly as we can
- Please accept our apologies for any inconvenience caused
Completed - PLANNED MAINTENANCE - AREAS OF PUBLIC-FACING WEB PRESENCE - TUESDAY 30 MARCH BETWEEN 07.00 AM AND 08.00 AM
- On Tuesday morning between 07.00am and 08.00am some areas of our public-facing web presence will be unavailable due to essential maintenance
- The downtime will be kept as short as reasonably possible
- Please accept our apologies for any inconvenience this may cause.
COMPLETED - PLANNED MAINTENANCE - EVENTS SYSTEM - MONDAY 29 MARCH ALL DAY
- We will be making changes to the Events system on Monday 29th March.
- Events will be unavailable for the day both on the events page and in My Birkbeck.
- The new version of Events will be live on Tuesday 30th March.
- We apologise for any inconvenience this may cause.
resolved - microsoft 365 outage - monday between 07.00 pm -10.00 pm
- This outage mainly affected users login into Teams and certain functions in Teams.
- According to Microsoft's latest status update, it seems that most of the impact has been mitigated.
- Please check the Microsoft status page for the latest updates.
resolved - MOODLE PLANNED DOWNTIME TUESDAY 16 MARCH BETWEEN 08.00 AM - 12.00 NOON
- Moodle was unavailable on Tuesday 16 March in the morning between 08.00 am and 12.00 noon for planned maintenance.
- This did not affect the availability of Panopto. The Panopto plugin was available to use at all times.
resolved - MOODLE UNAVAILABLE - SATURDAY 13 MARCH
- We are currently experiencing problems with our Moodle service.
- This issue is being investigated and we hope to restore services shortly.
- Apologies for any inconvenience this may cause.
Completed- PLANNED MAINTENANCE - WWW.BBK.AC.UK AND ONLINE PROSPECTUS - 5PM THURSDAY 04 MARCH 2021 UNTIL NOON WEDNESDAY 10 MARCH 2021
- Starting a 5pm on Thursday 04 March 2021 and running until around noon Wednesday 10 March 2021 this website, including the online prospectus will be undergoing significant, necessary maintenance.
- We are working hard to maintain an uninterrupted and high quality user experience on this platform but during this time the site may run slightly more slowly than usual at times
- On the morning of Tuesday 09 March, starting at around 6am and running for most of the day, the site may look and function slightly differently while in maintenance mode
- We will work through the maintenance as quickly as possible
- Please accept our apologies for any inconvenience this may cause
completed - MOODLE PLANNED DOWNTIME TUESDAY 2 MARCH EARLY MORNING
- Moodle was unavailable on Tuesday 2 March early in the morning for planned maintenance.
- This did not affect the availability of Panopto. The Panopto plugin is available to use at all times.
resolved - PLANNED MAINTENANCE - JISC ONLINE SURVEYS - SATURDAY 27 FEBRUARY
- JISC Online Surveys was unavailable due to planned maintenance on Saturday 27 February between 07.00 am - 12.00 noon.
- You may were able to access the system but you should not create, edit or launch surveys as they would not be saved and were at risk of being lost.
- Responses to surveys which were already live were unaffected – users were still able to respond, and their responses captured as usual.
Resolved - UNPLANNED DOWNTIME - JISC ONLINE SURVEYS (FORMERLY BOS) UNAVAILABLE - THURSDAY 25 FEBRUARY 2021
- It is not currently possible to log in to the Jisc Online Surveys (formerly BOS) system
- The links to some published, active surveys are also being reported as returning an error
- This is being taken up with the supplier, Jisc
- We apologise for any inconvenience this may cause.