Service status

CURRENT ISSUES

No current issues.

As at 24th March 2021 there was an irrecoverable issue with the Virtual Desktop platform that has been used by some staff to access college services.
This system has been flagged for retirement as there are other methods for accessing college services such as email, file shares and systems (e.g. use the VPN or M365 directly).
Staff should be able to access the necessary services via the VPN - various methods for remote access can be found here
If you cannot use the VPN or the VPN does not provide access to the services you require, please contact the Service Desk.

Academic staff profiles will not be editable in My Birkbeck for Staff on April 21st.
The staff profiles will still be visible on the public site.

All in-bound email via the M365 email system is first scanned for malicious software and viruses by a mail sanitisation system.
Email containing malware is blocked and other suspicious mail may be put into quarantine.
For quarantined email, a notification is sent to the user to inspect the email and decide what to do with it.
We are changing the sanitisation/quarantine system over the coming weeks (from 15th April) and staff may receive notifications of quarantine from the new system.
Notifications will be received from quarantine@ess.uk.barracudanetworks.com

Tuesday mornings between 6.00am and 10.00am is the ‘at risk’ period where we undertake general maintenance and updates.
During this period services are considered at risk and might be unavailable for short periods. Other scheduled maintenance will be noted below.
Please Note: if any maintenance is expected to have an impact on students or staff, it will be noted below.

We are currently experiencing an issue where news items cannot be created or edited in the corporate CMS
This does not appear to impact the display of existing news items
We are working to resolve this issue as quickly as we can
Please accept our apologies for any inconvenience caused

On Tuesday morning between 07.00am and 08.00am some areas of our public-facing web presence will be unavailable due to essential maintenance
The downtime will be kept as short as reasonably possible
Please accept our apologies for any inconvenience this may cause.

We will be making changes to the Events system on Monday 29th March.
Events will be unavailable for the day both on the events page and in My Birkbeck.
The new version of Events will be live on Tuesday 30th March.
We apologise for any inconvenience this may cause.

This outage mainly affected users login into Teams and certain functions in Teams.
According to Microsoft's latest status update, it seems that most of the impact has been mitigated.
Please check the Microsoft status page for the latest updates.

Moodle was unavailable on Tuesday 16 March in the morning between 08.00 am and 12.00 noon for planned maintenance.
This did not affect the availability of Panopto. The Panopto plugin was available to use at all times.

Starting a 5pm on Thursday 04 March 2021 and running until around noon Wednesday 10 March 2021 this website, including the online prospectus will be undergoing significant, necessary maintenance.
We are working hard to maintain an uninterrupted and high quality user experience on this platform but during this time the site may run slightly more slowly than usual at times
On the morning of Tuesday 09 March, starting at around 6am and running for most of the day, the site may look and function slightly differently while in maintenance mode
We will work through the maintenance as quickly as possible
Please accept our apologies for any inconvenience this may cause

Moodle was unavailable on Tuesday 2 March early in the morning for planned maintenance.
This did not affect the availability of Panopto. The Panopto plugin is available to use at all times.

JISC Online Surveys was unavailable due to planned maintenance on Saturday 27 February between 07.00 am - 12.00 noon.
You may were able to access the system but you should not create, edit or launch surveys as they would not be saved and were at risk of being lost.
Responses to surveys which were already live were unaffected – users were still able to respond, and their responses captured as usual.

It is not currently possible to log in to the Jisc Online Surveys (formerly BOS) system
The links to some published, active surveys are also being reported as returning an error
This is being taken up with the supplier, Jisc
We apologise for any inconvenience this may cause.