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Service status

CURRENT ISSUES 

No current issues.

Long-Term Issues

VMWARE HORIZON VIRTUAL DESKTOP RETIRED

  • As at 24th March 2021 there was an irrecoverable issue with the Virtual Desktop platform that has been used by some staff to access college services.
  • This system has been flagged for retirement as there are other methods for accessing college services such as email, file shares and systems (e.g. use the VPN or M365 directly).
  • Staff should be able to access the necessary services via the VPN - various methods for remote access can be found here 
  • If you cannot use the VPN or the VPN does not provide access to the services you require, please contact the Service Desk.

UPCOMING PLANNED MAINTENANCE

planned maintenance: staff profiles

  • Academic staff profiles will not be editable in My Birkbeck for Staff on April 21st.
  • The staff profiles will still be visible on the public site.

PLANNED MAINTENANCE: change to email quarantine system

  • All in-bound email via the M365 email system is first scanned for malicious software and viruses by a mail sanitisation system.
  • Email containing malware is blocked and other suspicious mail may be put into quarantine.
  • For quarantined email, a notification is sent to the user to inspect the email and decide what to do with it.
  • We are changing the sanitisation/quarantine system over the coming weeks (from 15th April) and staff may receive notifications of quarantine from the new system.
  • Notifications will be received from quarantine@ess.uk.barracudanetworks.com

PLANNED MAINTENANCE - Weekly every TUESDAY Morning between 06.00 am and 10.00 am

  • Tuesday mornings between 6.00am and 10.00am is the ‘at risk’ period where we undertake general maintenance and updates.
  • During this period services are considered at risk and might be unavailable for short periods. Other scheduled maintenance will be noted below.
  • Please Note: if any maintenance is expected to have an impact on students or staff, it will be noted below.

    RESOLVED and COMPLETED

    resolved - BUSINESS WORLD ABSENCE & EXPENSES MODULES TEMPORARILY UNAVAILABLE - MONDAY 12 APRIL 

    • Currently these two modules are unavailable to staff using Business World. 
    • This issue has now been resolve. 

    Resolved - UNPLANNED DOWNTIME - SYSTEM FOR CREATING AND EDITING NEWS ITEMS - WEDNESDAY 31 MARCH 2021

    • We are currently experiencing an issue where news items cannot be created or edited in the corporate CMS
    • This does not appear to impact the display of existing news items
    • We are working to resolve this issue as quickly as we can
    • Please accept our apologies for any inconvenience caused

    Completed - PLANNED MAINTENANCE - AREAS OF PUBLIC-FACING WEB PRESENCE - TUESDAY 30 MARCH BETWEEN 07.00 AM AND 08.00 AM

    • On Tuesday morning between 07.00am and 08.00am some areas of our public-facing web presence will be unavailable due to essential maintenance
    • The downtime will be kept as short as reasonably possible
    • Please accept our apologies for any inconvenience this may cause.

    COMPLETED - PLANNED MAINTENANCE - EVENTS SYSTEM - MONDAY 29 MARCH ALL DAY

    • We will be making changes to the Events system on Monday 29th March. 
    • Events will be unavailable for the day both on the events page and in My Birkbeck. 
    • The new version of Events will be live on Tuesday 30th March.
    • We apologise for any inconvenience this may cause.

    resolved - microsoft 365 outage - monday between 07.00 pm -10.00 pm

    • This outage mainly affected users login into Teams and certain functions in Teams.
    • According to Microsoft's latest status update, it seems that most of the impact has been mitigated.
    • Please check the Microsoft status page for the latest updates. 

    resolved - MOODLE PLANNED DOWNTIME TUESDAY 16 MARCH BETWEEN 08.00 AM - 12.00 NOON

    • Moodle was unavailable on Tuesday 16 March in the morning between 08.00 am and 12.00 noon for planned maintenance.
    • This did not affect the availability of Panopto. The Panopto plugin was available to use at all times. 

    resolved - MOODLE UNAVAILABLE - SATURDAY 13 MARCH

    • We are currently experiencing problems with our Moodle service.
    • This issue is being investigated and we hope to restore services shortly.
    • Apologies for any inconvenience this may cause.

       

    Completed- PLANNED MAINTENANCE - WWW.BBK.AC.UK AND ONLINE PROSPECTUS - 5PM THURSDAY 04 MARCH 2021 UNTIL NOON WEDNESDAY 10 MARCH 2021

    • Starting a 5pm on Thursday 04 March 2021 and running until around noon Wednesday 10 March 2021 this website, including the online prospectus will be undergoing significant, necessary maintenance.
    • We are working hard to maintain an uninterrupted and high quality user experience on this platform but during this time the site may run slightly more slowly than usual at times
    • On the morning of Tuesday 09 March, starting at around 6am and running for most of the day, the site may look and function slightly differently while in maintenance mode
    • We will work through the maintenance as quickly as possible
    • Please accept our apologies for any inconvenience this may cause

    completed - MOODLE PLANNED DOWNTIME TUESDAY 2 MARCH EARLY MORNING

    • Moodle was unavailable on Tuesday 2 March early in the morning for planned maintenance.
    • This did not affect the availability of Panopto. The Panopto plugin is available to use at all times.

    resolved - PLANNED MAINTENANCE - JISC ONLINE SURVEYS - SATURDAY 27 FEBRUARY

    • JISC Online Surveys was unavailable due to planned maintenance on Saturday 27 February between 07.00 am - 12.00 noon. 
    • You may were able to access the system but you should not create, edit or launch surveys as they would not be saved and were at risk of being lost.  
    • Responses to surveys which were already live were unaffected – users were still able to respond, and their responses captured as usual. 

    Resolved - UNPLANNED DOWNTIME - JISC ONLINE SURVEYS (FORMERLY BOS) UNAVAILABLE - THURSDAY 25 FEBRUARY 2021

    • It is not currently possible to log in to the Jisc Online Surveys (formerly BOS) system
    • The links to some published, active surveys are also being reported as returning an error
    • This is being taken up with the supplier, Jisc
    • We apologise for any inconvenience this may cause.