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Service status

Current issues

Planned downtime - SITS, our Student Records System, and associated systems - From 2:00 pm on Saturday 13 April until Sunday 14 April

  • From 2:00 pm on Saturday 13 April until Sunday 14 April, SITS and associated systems will be unavailable. To avoid any loss of work, please ensure that you have saved all your work by 5 pm on Friday 12 April.
  • Impacted systems include:
    • SITS
    • BSIS portal
    • eAdmissions
    • GURU
    • Online Enrolment and online applications processes, including the applicant portal
    • Any areas of My Birkbeck for Staff and Student which rely on the student record system
  • These systems should be considered 'at risk' until the end of Sunday 14 April. While we do not foresee difficulties, it would be advisable not to plan business critical activity that depends on the affected systems in this 'at risk' period, if that is at all possible.
  • My Birkbeck (excluding areas that rely on SITS), Moodle, Panopto and the Microsoft 365 suite will not be affected by this work.

Planned Downtime - phone system part 1 - Sunday 14 April 00.01am to 05.00am

  • On Sunday 14 April between 00.01am and 05.00am, the phone system will be unavailable due to a major upgrade.
  • Impacted services include:
    • Handsets will not operate (no inbound or outbound calls).
    • SoftPhone services (running on mobile phones or laptops) will be unavailable.
    • Contact Centre services will be unavailable.
    • Telephone-based monitoring systems (fridge/freezer monitors and lift phones etc) will be unavailable.

PLANNED DOWNTIME - PHONE SYSTEM part 2 - SUNDAY 21 APRIL 09.00AM TO approx 07.00pm

  • On Sunday 21 April between 09.00 am and 07.00 pm, the Contact Centre (MiCC) system will be unavailable due to a major upgrade
  • This will only affect the Contact Centre system - the normal phone system will be unaffected.


 current long-term issues

  • No current issues.

Upcoming planned maintenance

planned maintenance - saturday 20 april 03.00pm - 08.00pm - turnitin and gradescope unavailable

  • Turnitin will take a planned maintenance window on Saturday 20 April 2024 from 03.00 pm - 08.00 pm. 
  • During this time both Turnitin and Gradescope will be unavailable. 
  • Please check to ensure students are not scheduled to submit assignments during this maintenance window. 
  • Turnitin service status can be viewed here. 

General notice: weekly pLANNED MAINTENANCE window - EVERY TUESDAY MORNING BETWEEN 06.00AM AND 09.00AM

  • Tuesday mornings between 6am and 9am is the ‘at risk’ period where we undertake general maintenance and updates.
  • During this period services are considered at risk and might be unavailable for short periods. 
  • Other scheduled maintenance will be noted below.

Resolved and completed

resolved - EVIEWS SOFTWARE CURRENTLY UNAVAILABLE - THURSDAY 11TH APRIL - APPROX 15:00

  • resolved at 15:50 on Thursday 11th April 
  • reported that EViews is currently unavailable.
  • investigation is currently underway.

completed - PLANNED MAINTENANCE - SATURDAY 16 MARCH - 02.00pm - 06.00pm - TURNITIN AND GRADESCOPE UNAVAILABLE

  • Turnitin will take a planned maintenance window from 02.00 pm - 06.00 pm on Saturday 16 March 2024.
  • During this time both Turnitin and Gradescope may be unavailable. 
  • Please ensure students are not scheduled to submit assignments during this maintenance window. 
  • Turnitin service status can be viewed here. 

COMPLETED - PLANNED DOWNTIME - STUDENT RECORDS SYSTEM (SITS) - TUESDAY 12 MARCH 2024 UNTIL WEDNESDAY 13 MARCH 2024

  • From 09:00 pm on Tuesday 12 March until 01:00 am Wednesday 13 March (approx.), SITS and associated systems will be unavailable due to essential maintenance. To avoid any loss of work, please ensure that you have saved all your work prior to this planned downtime.
  • Impacted systems include:
    • SITS
    • BSIS portal
    • eAdmissions
    • GURU
    • Online Enrolment and online applications processes, including the applicant portal
    • Any areas of My Birkbeck for Staff and Student which rely on the student record system
  • These systems should be considered ‘at risk’ until noon on Wednesday 13 March. While we do not foresee difficulties, it would be advisable not to plan business critical activity that depends on the affected systems in this ‘at risk’ period, if that is at all possible.

RESOLVED - UNPLANNED DOWNTIME - UNABLE TO LOGIN TO BUSINESS WORLD - THURSDAY 7 MARCH 2024 11.00am ONWARDS

  • Users attempting to login to Business World (Unit4 ERP) via a browser receive an error message "ACCESS UNAUTHORIZED" and are unable to login.
  • This has been raised with Business World as a Priority 1 ticket and is being investigated as a matter of urgency.
  • Please accept our apologies for any inconvenience this may cause.

resolved - JISC ONLINE SURVEYS V2 UNPLANNED MAINTENANCE - MONDAY 4 MARCH 

  • We are letting you know of urgent unscheduled maintenance planned for version 2 (v2) of Online Surveys from Monday 4 March at 08.00 am for up to 48 hours.
  • While the maintenance is taking place, v2 will not be accessible and respondents will not be able to submit responses to open surveys.
  • Version 3 (v3) of Online Surveys is unaffected and operating as normal.
  • There is a status page with an FAQ section where you can keep up to date with progress of the maintenance.
  • Apologies for any inconvenience this may cause.  

completed - PLANNED MAINTENANCE - 07.00am TO 07:45am TUESDAY 13 FEB - AFFECTING CONNECTIVITY

  • Systems have been successfully updated - thank you for your patience.
  • The following planned maintenance forms part of our ongoing work to ensure systems are kept up to date.
  • We will be upgrading our firewalls during the planned maintenance window on Tuesday 13 February between 07.00 am and 07.45 am.
  • The majority of this work will not have an impact on services.
  • However, at the point of switchover, there may be a short interruption to connectivity.
  • If you experience any interruption, please try again after 1 or 2 minutes.
  • Thank you for your patience.

completed - BOB'S BUSINESS UNAVAILABLE BETWEEN 05.00 pm AND 05:45 pm on monDAY 12 February 2024

  • Bob's Business has completed this work.
  • Bob's Business are performing an urgent upgrade on their systems today between 05.00 pm and 05.45 pm. 
  • It is recommended that you save any Bob's Business training or tests prior to 05.00 pm.  

Not completed - network maintenance 7am Tuesday 17 May - potential impact

  • This activity has not been completed and will be rescheduled.
  • We need to undertake some urgent network maintenance from 7am on Tuesday 17 May for approximately 20 minutes.
  • We are not expecting this to have an impact on services - but there is a small chance of one or two short outages.
  • I apologise for any inconvenience this may cause.

POSTPONED - PLANNED - EXPECTED DOWNTIME AFFECTING SITS, KINETIX, APEX, TELEPHONY, AND OTHER APPLICATIONS - 18 APRIL 2023

  • This work wasn't undertaken due to an outstanding technical issue that needs to be resolved first. New dates will follow.
  • Please be aware, that IT Services will shortly be carrying out an essential firewall migration which will result in some application downtime in April.
  • The hardware currently hosting our internal firewall is reaching end-of-life and will be out of support soon. We therefore need to move the firewall to new hardware. This will help secure, standardise our IT environment, and make it more efficient for our teams to manage moving forward.
  • The migration will not involve the powering down of the legacy firewall.
  • While we conduct the firewall migration, access to the network and the applications listed below may be interrupted for short periods on the following dates:
  • Firewall migration – Tuesday 18 April 2023, between 07:00 – 17:00
  • Firewall migration, (back-up date, in the event the migration on the 18 proves unstable) – Tuesday 25 April 2023, between 07:00 – 17:00
  • Affected services include:
    • Abintegro
    • Apex (My Birkbeck/My Birkbeck for Staff)
    • BacwayIP
    • Explorance Blue
    • ‘General MIS’ (catch-all)
    • ‘General Web’ (catch-all)
    • Kinetix
    • Moodle
    • Salto
    • SITS
    • Tableau
    • TDS Student attendance monitoring
    • Unit4 (Business World)
  • Please note, these works may impact both staff and students.
  • Should you have any questions, or queries, please contact Azmol Meah, Project Manager or phone 0203 926 343

postponed - PLANNED - UPGRADED ZEND-TO SERVICE  - 25 APRIL 2023

  • This upgrade will be performed out of hours and will not affect services.
  • Please be aware, that IT Services will be upgrading the ZendTo service between 07:00 and 09:00 on Tuesday 25 April.
  • During this period, the service will be unavailable.
  • Once complete, all existing files will still be available.
  • ZendTo is the secure way to share/transfer large files with third parties and for others to share them with us.
  • More information about ZendTo can be found on the ITS Connect site in the User Guides and know-how section.