Service status
CURRENT ISSUES
No current issues.
Long-term issues
OLD PHONE SYSTEM UNAVAILABLE - MONDAY 25 APRIL 2022
- The old phone system failed on Saturday 23 April - This does not affect the new Mitel-based phone system.
- This does affect:
- some staff at Malet Street using the old telephone handsets (i.e. numbers in the range: 020 7631 6*** or 020 3073 8*** & 020 7079 0*** )
- old phones for Corridor/door entry
- old phones in classrooms
- some emergency/monitoring lines.
UPDATE Monday 25 April
- Emergency and monitoring services have been migrated to the new phone system and are operational
- Staff workaround: staff can log in to the web-based Softphone service to make and receive calls - details on how to do this are in the "ITS Connect" SharePoint site (see "Phones" in the Services section). Please contact the ITS Helpdesk if any help is needed.
- Anyone calling an old number will be redirected to the Auto Attendant and the caller can then ask for the recipient by name or department - the call will then be forwarded to the recipient's new Mitel phone number. If the recipient misses the call, the caller can leave a message which will then be emailed to the recipient and can be found in their In Box.
UPDATE Thursday 28 April
- Corridor and Door Access phones will be replaced w/c 2 May
- Staff old phones will be replaced over time - this will be a longer-term activity as networking needs to be upgraded.
UPCOMING PLANNED MAINTENANCE
PLANNED MAINTENANCE - TUESDAY 5 APRIL BETWEEN 07.00 AM AND 09.00 AM
- Please be aware that essential maintenance work will be carried out on the University's main firewall during the ITS 'at risk' period on Tuesday morning 5 April, commencing at 7:00am.
- Although no downtime is expected, please be aware there is a possibility of disruption to internet access and some internal services between 7:00-9:00 am.
- A further notification will be sent once the work has been completed.
PLANNED MAINTENANCE - Weekly every TUESDAY Morning between 06.00 am and 10.00 am
- Tuesday mornings between 6am and 10am is the ‘at risk’ period where we undertake general maintenance and updates.
- During this period services are considered at risk and might be unavailable for short periods. Other scheduled maintenance will be noted below.
- Please Note: if any maintenance is expected to have an impact on students or staff, it will be noted below.
RESOLVED and COMPLETED
Completed - Planned maintenance – My Birkbeck for Staff - Sunday 3 April
- My Birkbeck for Staff will be unavailable for a brief period on Sunday 3-April between 9pm and 9.30pm.
- During this period it will be upgraded to the new look and feel that matches with our corporate website.
resolved - TURNITIN UNAVAILABLE - WEDNESDAY 6 APRIL
- Turnitin was unavailable due to emergency maintenance.
- The emergency maintenance has been successfully completed and Turnitin is once again operational.
- Apologies for any inconvenience this may cause.
resolved - MOODLE FORUM EMAIL NOTIFICATION ISSUE - MONDAY 21 MARCH 2022
- A few members of staff and students have reported not receiving Moodle forum email notifications since Thursday 17 March.
- This issue is now resolved.
- Apologies for any inconvenience this may cause.
RESOLVED - UNPLANNED DOWNTIME - BUSINESS WORLD / UNIT4 ERP - WEDNESDAY 23 FEB 2022 FROM 4.20PM ONWARDS
- Business World / Unit4 ERP is currently unavailable due to unplanned downtime
- This has been raised with our suppliers as a matter of urgency
- Please accept our apologies for any inconvenience caused
RESOLVED - UNPLANNED UNAVAILABILITY - MAIN BIRKBECK TELEPHONE NUMBER AND ITS SERVICE DESK TELEPHONE NUMBER - FRIDAY 18 FEB 2022 FROM 3PM UNTIL 5.20PM
- We are currently experiencing problems with our telephony system and two of the main numbers are currently unavailable, they are +44 (0)20 3926 3926 and +44 (0)20 3926 3456
- This issue has been raised with our telephony supplier as a matter of urgency
- In the interim you can continue to contact use at Birkbeck using Ask, our query management system: https://www.bbk.ac.uk/ask
- Please accept our apologies for any inconvenience this may cause.
Completed - PLANNED MAINTENANCE - BLACKBOARD COLLABORATE – 00.00 (MIDNIGHT) UNTIL 04.00AM ON THUR 10TH FEB
- Collaborate customers will experience intermittent availability during the maintenance window from 00.00 (midnight) until 04.00am on Thursday 10th February.
- Please accept our apologies for any inconvenience caused.