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Intercultural Communication in Business Contexts

Overview

  • Credit value: 30 credits at Level 7
  • Convenor: Bojana Petric 
  • Tutor: Damian Fitzpatrick
  • Assessment: a group presentation (30%) and 2000-2500-word essay (70%)

Module description

The module will provide an overview of key theories in cross-cultural management and intercultural communication and will look at how these theories manifest themselves in the 'real world' of international business. After presenting several frameworks describing cultural factors in business and considering how cultural differences can shape our behaviour and influence interaction between members of different cultures, practical ways of managing diversity will be identified and practised.

The course will be taught through a combination of tutor input, discussion of major issues, student presentations and group work.

Indicative module content

  • The impact of culture on business
  • Communication in the multicultural workplace
  • Organisational culture
  • Taxonomies of cultural values
  • Critical evaluation of the values approach to culture
  • Meetings, negotiation and conflict across cultures
  • Working in international (and virtual) teams
  • Intercultural competence in the workplace