Document Actions

National Student Survey (NSS)

The National Student Survey is an annual survey for final year undergraduate students. It is managed on behalf of HEFCE by Ipsos Mori during the spring term of each year.

All eligible students are contacted directly by Ipsos Mori and invited to complete the 23 question survey online, if no response is received Ipsos Mori may in addition contact students by telephone and by post.

All students studying on courses leading to undergraduate credits or qualifications which are longer than 1 year full-time study or its part time equivalent (e.g. bachelor's degrees, foundation degrees, higher education diplomas) will be surveyed in their final year of study.  Students on more flexible part-time programmes (whose final year cannot be easily predicted) will normally be surveyed during their fourth year of study. Students who have withdrawn from study during their final year will be included in the survey as their feedback is equally valuable. Students repeating their penultimate year will be surveyed NOT when they eventually progress to their final year but in the year they were originally expected to graduate. Students who have changed their course arrangements, but were originally expected to graduate in the current year, will only be eligible in the current year and not when they eventually reach their final year. Students who were already surveyed in the previous year will not be surveyed in the current year.

The questionnaire consists of 23 core questions. For an example survey please click here.

The results form part of HEFCE’s Key Information Set (KIS), alongside programme data, information on employment destinations and average accommodation and fees. This information appears in university prospectus pages, as well as the UNISTATS website.

What happens with the results?

NSS results are considered as part of the College’s annual programme monitoring process as well as being discussed at the autumn term Teaching and Quality Enhancement Committee.

The PVM Learning & Teaching also meets with Executive Deans and ADs Learning & Teaching of each School to discuss results and invite departments/programmes to develop an action plan to address any issues raised by students.