You are here: My Birkbeck / Student services / Student support / Nursery / What we expect from you

What we expect from you

We want to provide the best nursery experience for your child that we can. However, to do so, we will need you to do the following:

Give us your contact details

If at any point during the evening nursery session, your child is too upset or becomes unwell, we will contact you. Therefore, you will need to tell us where your class is being held and how to contact you. If you can't tell us this, then we will be unable to accept your child into the nursery.

Help your child(ren) to settle in

We would recommend that both you and your child(ren) visit the nursery a few days before the start of your lectures, so that they can become familiar with the new surroundings and meet the two members of staff.

Younger children may take longer to settle, so please be prepared in the early stages to come early, so you'll have time to stay with your child. If your child is 4 years or under, you must spend a minimum of one session in the nursery with your child before leaving him or her with nursery staff.

Provide supplies for toddlers

If your child is a toddler, please provide nappies, pushchairs for sleeping and a change of clothes.

Keep your child at home in time of illness

Please do not bring your child in if he or she is unwell. We understand that you will not want to miss any of your lectures, but it is in the interest of your child and other children who may attend the nursery that you do not bring in a sick child.

Cancel your nursery session if your child is unable to attend

Please telephone the nursery, ideally 24 hours in advance, if your child will not be attending a pre-booked session. This helps us to keep the fees down, as the nursery observes national child/worker ratios, employing additional staff as and when required.

(Please note: we will cancel places for children whose parents fail to advise that they are unable to attend on three consecutive occasions.)