Document Actions

Michelle Cunnington

MA Intercultural Communication for Business and Professions

Michelle Cunnington has always enjoyed communications and studied French for her undergraduate degree. She wanted to further her career and thought that Birkbeck’s MA Intercultural Communication for Business and Professionals would link in well with her undergraduate study while also introducing her to new business skills.

Michelle says: 'I deal with different cultures every day in my job in the customer service team at Eurostar and I often see miscommunications between people of different cultures. I thought that it would be good for me to understand why that was happening.'

Michelle enrolled on the one year programme and was able to fit her shifts around classes, using the afternoons to study in the library when she had an early shift. She comments, 'It’s been more manageable than I had thought and the location in central London was perfect for me.'

Having studied marketing and business for the first time as part of the course, Michelle says that she sees many things at work in a different light, and has a much better understanding of why things have been done in a particular way. She says: 'I did a big project on communication with people from Asian cultures, who we often have to communicate with at work. It’s made me think differently about the way we interact with some of our clients and I’ve been able to explain to colleagues why certain approaches may work better with some people than others. I definitely think that the course has made me better at my job.'

Michelle continues, 'The tutors at Birkbeck were really excellent. Whenever you needed information from tutors or the administrators they were really quick to respond. I got on really well with the other students too, and have attended networking events with some of them. I’ve been particularly impressed by other students who are combining study with work and with raising children.'

Michelle would really like to one day open her own business offering intercultural training to businesses. She says: 'This course has really pushed me and helped me to develop my interest in other cultures into something that I can use to improve my career and which will open up new opportunities for me.'

Find out more about our communication courses.

'This course has really pushed me and helped me to develop my interest in other cultures into something that I can use to improve my career.'