2012 Olympics

Background | Service during Olympics |Services that will NOT be available | Minimising the impact |Birkbeck students at Stratford |Other Libraries | Visitors access | ID during Olympics

Background

The Library will be open its normal Summer vacation opening hours during the Olympic period but with some changes to its services. Our opening hours will be 10am until 8pm (Monday-Friday) and 10am until 6pm on Saturdays and Sundays.

We may need to adjust our hours at short notice, so please check our web site and follow us on Twitter for any last minute changes before visiting the Library.  Please check for possible transport disruption on your journey at Transport for London (www.tfl.gov.uk) or Get Ahead of the Games (http://www.getaheadofthegames.com/) websites.

Service levels during the Olympic period

We will be making changes to our service from Monday 23rd July until Sunday 12th August as we anticipate that fewer  staff will be available as a result of transport disruption.  The model will be as follows:

All items for issue or return will be handled through the self-service machines.

• A member of staff will be on hand to assist you in using the machines.
• Fines payments will only be through the self-service machines.

There will be a restricted Help Desk service in the Library between 23rd July and 10th August.

• The Help Desk in the Library will not be staffed but telephone and email help services will be offered throughout the period.
• You can email lib-help@bbk.ac.uk or phone 020 7631 6063.  Email enquiries will receive the speediest response.  We will respond to messages left on the Help Desk number as quickly as possible.
• There are no help services available at weekends during the Summer vacation.

• Requests for a SCONUL card from Birkbeck staff and students can be submitted at the Issue Desk and the card will be posted to you (only during this period). We will not process SCONUL applications from non Birkbeck users.

Access support services will be available. Please phone 020 7631 6491 or email library-disability@bbk.ac.uk.

We will be offering a normal inter-library loan service during w/b 23rd. July but there may be some disruption during w/b 30th July and w/b 6th. August.

• Please complete the appropriate inter-library loan form and hand it to the person on the Issue Desk.
• We will advise you when items are available to be picked up from the Issue Desk. You will need to show your student or staff card to pick up inter-library loans.

Reservations can be placed during this period but books already out on loan will not be due back before 12th August.

• You will be able to pick up and borrow any reservations held for you at the Issue Desk.

Services which will not be available

The following library services will not be provided  from 22^nd July until 12^th August:

• There are no services available at Stratford between 27 July to 12 August as UEL’s campus libraries are closed

• Store fetching service

• No specialist LAMP services

Minimising the impact

• Users (other than affiliates) can borrow an additional 5 items during the period
• There are no books due for return between 23rd July and 12th August. There will be a rolling return date to avoid large numbers of items being due for return on the same day.
• No fines for late return of books during this period.

Birkbeck students at Stratford

For Birkbeck students based at Stratford, UEL Library Services are seeking to provide as normal a service as possible during the Olympic period.  The exception will be during the Olympic Games from 27 July to 12 August, when all campus libraries will be closed.

Other libraries

Information about the availability of other libraries during the Olympic period will be made available here.

Visitor access and use

• Day passes providing reference access will be issued to students who have a place on a course for 2012/2013.  You just need to bring a letter from the College which confirms your place.
• Affiliates who are already registered with the Library will be able to continue to use the Library.
• Please note that no new affiliate cards will be issued between 21st July and 12^th August (inclusive) but we will issue day passes giving reference access to those who are eligible.

ID during the period

In view of heightened security, Library users are reminded to bring their Birkbeck student/staff card or their Birkbeck Library card with them when visiting the Library.