Birkbeck Library > Contact us > Make a complaint!

To make a complaint

We strive to provide an excellent service at all times but we accept that there may be instances when we fall short. If you are unhappy with an aspect of our service and feel that the matter has not been dealt with adequately by library staff, please contact:

If, having done this, you are still unhappy, you are entitled to use the College's Student Complaints Procedure, contained in the College Calendar and on the My Birkbeck web site.