What if things go wrong?

We aim to provide the appropriate collections and services to support your course, within the budget we have available. However, we appreciate that there may be times when you experience difficulties using the Library. If you require assistance please speak to staff at the help desk or issue desk.

If you are still not happy, please contact:

• Philip Payne, Librarian 020 7631 6250 p.payne@bbk.ac.uk
• Robert Atkinson, Deputy Librarian 020 7631 6366 r.atkinson@bbk.ac.uk
• Chiara Barontini, User Support Manager 020 7631 6492 c.barontini@bbk.ac.uk

If you have a complaint against the Library that cannot be resolved by Library staff you are entitled to use the College's Student Complaints Procedure, contained in the College Calendar and on the My Birkbeck web site.