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Service Desk - Number of Calls

IT Service Desk Number of Calls KPI

2016/17

Call Volume of Incidents & Requests logged and closed each month

Incidents LoggedIncidents ClosedRequests LoggedRequests ClosedTotal Calls LoggedTotal Calls Closed
Sep 16 176 162 935 782 1111 944
Oct 16 410 388 1257 1333 1667 1721
Nov 16
Dec 16

Jan 17

Feb 17
Mar 17
Apr 17
May 17
Jun 17
Jul 17
Aug 17

2015/16

Call Volume of Incidents & Requests logged and closed each month

Incidents LoggedIncidents ClosedRequests LoggedRequests ClosedTotal Calls LoggedTotal Calls Closed
Sep 15 743 749 330 210 1073 961
Oct 15 482 586 928 926 1410 1512
Nov 15 391 412 680 680 1076 1096
Dec 15 238 275 399 405 637 680

Jan 16

401 413 720 676 1121 1089
Feb 16 318 331 515 551 833 882
Mar 16 222 242 475 463 697 705
Apr 16 186 197 623 646 810 843
May 16 159 159 531 539 690 698
Jun 16 134 156 603 556 737 712
Jul 16 147 125 495 512 642 637
Aug 16 128 132 511 490 639 622

2014/15

Call Volume of logged and closed calls each month

Calls LoggedCalls Closed
Sep 14 973 911
Oct 14 1193 1226
Nov 14 745 803
Dec 14 493 489
Jan 15 1088 1108
Feb 15 767 792
Mar 15 836 814
Apr 15 643 637
May 15 646 715
Jun 15 671 652
Jul 15 722 720
Aug 15 638 595
Total 9415 9462