Tel: 020 7631 6543
Email: its-helpdesk@bbk.ac.uk
In person: Ground Floor, Malet Street Main Building.
Open Monday to Friday
9:00am to 8:00pm during term time
9:00am to 6:00pm during vacations
The Helpdesk team provides users with a primary point of contact for enquiries regarding ITS staff and services. The helpdesk staff are able to answer most user queries and provide first-line technical support or direct users to appropriate specialist ITS staff. Their responsibilities include registering users, dealing with workshop bookings, maintaining and supplying up-to-date ITS documentation, allocating workstation rooms for teaching, selling consumables, and maintaining centralised records for equipment, ITS finances and software licenses.