IT Services

* Fixed * - All Exchange Email services backup up and running

*** Fixed *** - All Exchange Email services backup up and running

Exchange email services are now back up and running.

Apologies for the inconvenience this has caused many of you.

IT Services.

All Exchange Email Services are currently down

All Exchange Email services are currently down.

Following this morning's maintenance work Exchange Services are currently not running due to unforseen problems.

This affects all Exchange related services including Outlook, Outlook Anywhere, Outlook Web Access and Blackberry services.

We are working to investigate the issues and to get Exchange Email services up and running as soon as possible.

Apologies for the inconvenience this will cause to many Exchange users.

IT Services

* Not yet completed * - Exchange Maintenance on Tuesday am - 21st May

*** Not yet completed *** - Exchange Maintenance on Tuesday am - 21st May

This mornings Exchange maintenance work is taking a lot longer than originally planned.

Currently no Exchange services are available.

We apologise for the inconvenience this may cause you and we are working to complete this work as soon as possible.

IT Services.

Exchange Maintenance on Tuesday am 21st May

Exchange Maintenance on Tuesday am - 21st May

ITS will be carrying out server maintenance to Exchange mail services early next Tuesday morning, during the period reserved for systems maintenance.

There will be several short periods of interruption to Exchange email services (via 'Outlook' on ash.birkbeck.ac.uk and via 'Outlook Web Access' or 'Outlook Anywhere' via exchange.bbk.ac.uk) during this work. Message delivery to Blackberry devices will also be interrupted, as will any mobile devices using Activesync to access Exchange email.

The work is due to start at 07.00 and should be completed by 09.00, although services should be considered 'at risk' until 10.00.

We apologise for any inconvenience this may cause.

RESOLVED Gmail problems

Update: 3.05pm
The usual login now appears to be working again, but this will be monitored during the afternoon.

Wednesday 17 April, 2pm
We are aware of problems accessing Birkbeck's Gmail service via the usual link.

The Google Apps status page at http://www.google.com/appsstatus is indicating known service disruption,
but we are currently unable to determine the extent of the problem or how long the disruption might last.

Click here for an alternative login link that does appear to be working at the time of writing

We will update this service news item as new information is received.

Web sites unavailable - Updated -Access restored

Updated 21st December 10am: www.ems.bbk.ac.uk has been available since 1pm on the 20th December.

Updated 20th December 11am: All sites are now available with the exception of www.ems.bbk.ac.uk. The fault affecting this site continues to be investigated.

19th December 5pm. The following web sites are currently unavailable due to technical problems. We are investigating the problem and hope to return to normal service as soon as possible. We apologise for any inconvenience caused:

www.ems.bbk.ac.uk
www.bbk.ac.uk/equalities
www.bbk.ac.uk/fin
www.bisal.bbk.ac.uk
www.bloomsbury.ac.uk
www.sportbusinesscentre.com
source.bbk.ac.uk

Christmas Systems work - completed

Christmas systems work -completed

Update 4.30pm, 30th December. All remaining services and links are now restored. If you encounter any problems, please report them to its@bbk.ac.uk.

Update 11.30am, 30th December. Links to Gower Street, Russell Square Buildings, Torrington Square buildings, Egmont House, have been restored.

Status Thursday evening 29th. The Main Building core network router (at the heart of the Birkbeck network) was moved today (29th December) as planned. A hardware fault developed following the move, and while now fixed, this has delayed the restoration of internal services, and services where there is no networking resilience (including to many of the departmental networks).

Websites using old web services and servers are now restored.
Remote access to services is now restored.
Access to BluQube is now restored.
Access to filestore and PC services is now restored.

Services remain at risk, and many remaining services will not now be available until Friday.

Services over Christmas

The ITS Servicedesk will close on Thursday 22nd December at 5pm, and remain closed during the holidays, re-opening at 9am on 3rd January.

All services will be affected by systems work taking place on core networking equipment on 29th and 30th December. During this period all services will be at risk, and access to many services will not be available from departmental networks.

The 24 hour PC workstation room, MB536, will remain open, except during 29th and 30th December.

At other times during the closure period, systems will run unattended and staff will monitor systems and respond in the event of a major failure.

UPDATE - My Birkbeck Profile and related services now available

UPDATE My Birkbeck Profile and related services are now back.

22 December at 6:50pm

Maintenance work on the student records system (SITS) has been completed successfully and the web-based systems associated with it are now available as normal, including My Birkbeck Profile, Password resets, online applications, online enrolment and online enquiry forms.

My Birkbeck Profile and some other services unavailable

22 December, 8am to 8pm

The student records system (SITS) has had to be taken down for maintenance designed to improve performance. This is follow-up work from the previous downtime in November. Due to unsuitable memory components delivered for the server and a bug in the software not all of the work planned for the November downtime could be completed. Approximately 60% of the planned work was completed on the scheduled date and we are aiming to complete the remaining work today, 22 December.

All web-based systems associated with SITS will be affected, including My Birkbeck Profile, Password resets, online applications, online enrolment and online enquiry forms.

Thank you for your understanding, and we apologise for the inconvenience caused at this time.

Support over Christmas

Vacation Opening hours are usually Monday - Friday 9:00am to 6:00pm

However the Helpdesk will be closed from noon until 3:30pm on Tuesday 21st December and then will close at 12:30pm on Thursday 23rd December, reopening at 9am on Tuesday 4th January 2011

During this period services will run unattended, although staff will monitor the systems periodically, and respond in the event of major failure

ITS Workstation room 536 in the Main building will be open throughout the Christmas period

My Birkbeck Profile and some other services unavailable

26 November, 1pm

The student records system (SITS) has had to be taken down for maintenance designed to improve performance. We have recently experienced several instances where we have approached peak capacity due to the heavy demand on this system and we need to undertake essential work to reduce the risk of this happening again. The maintenance work should be complete by 10 pm on Saturday 27 November when normal service will resume.

All web-based systems associated with SITS will be affected, including My Birkbeck Profile, Password resets, online applications, online enrolment and online enquiry forms.

Thank you for your understanding, and we apologise for the inconvenience caused at this time.

Poor performance in Internet connectivity

Poor Internet connectivity

A problem on the London Metropolitan Area Network routers (providing our connection to the Internet) caused a severe degradation in performance of our links to the Internet this morning (25th November). The problem was identified and fixed by 11.45am.

Apologies for the inconvenience this may have caused.

Delayed login times affecting PC services

Performance problems affecting PC login times

At busy periods, PC login times are sometimes unacceptably long. The problem is being investigated and relates to the central storage system. A major outage affecting many services will be required before the cause of the problem is identified, and this is being scheduled. In the mean time, we are doing what we can to mitigate the problems by relocating individual services from the primary storage system. Apologies for the inconvenience this is causing.

Student email services using Google

The Google based email service for Birkbeck students is now available, and students starting in 2010 have accounts automatically created once they are enrolled.

More details are available at http://www.bbk.ac.uk/its/services/email/hostedemailproject

Services over Christmas

The ITS Helpdesk closes at 4.30pm on 23rd December, and reopens after the holiday on the 4th January at 9am.

Systems will run unattended over the closure period, though will be monitored, and staff will endeavour to respond in the event of problems.

Workstation room MB536 will be available over the closure period.

Systems work is taking place in Gordon Square, and there may be network disruption in that building on 29th and 30th December.

We would like to wish everyone a Merry Christmas and Happy New Year.

IT Services

*** Fixed *** - All Exchange Email services backup up and running

All Exchange Email Services are currently down

*** Not yet completed *** - Exchange Maintenance on Tuesday am - 21st May

Exchange Maintenance on Tuesday am 21st May

** RESOLVED ** Gmail problems

** RESOLVED ** Gmail problems

Web sites unavailable - Updated -Access restored

Christmas Systems work - completed

Christmas systems work -completed

Services over Christmas

Services over Christmas

UPDATE - My Birkbeck Profile and related services now available

UPDATE My Birkbeck Profile and related services are now back.

My Birkbeck Profile and some other services unavailable

Support over Christmas

Support over Christmas

My Birkbeck Profile and some other services unavailable

My Birkbeck Profile and some other services unavailable

Poor performance in Internet connectivity

Poor Internet connectivity

Delayed login times affecting PC services

Performance problems affecting PC login times

Student email services using Google

Student email services using Google

Services over Christmas

Services over Christmas

* Fixed * - All Exchange Email services backup up and running

* Not yet completed * - Exchange Maintenance on Tuesday am - 21st May

RESOLVED Gmail problems

RESOLVED Gmail problems