IT Services | News | RESOLVED: Unplanned Downtime: Self-Service Unavailable Weekend 9/10 December 2017

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RESOLVED: Unplanned Downtime: Self-Service Unavailable Weekend 9/10 December 2017

UPDATE MON 11 DEC 07:30: Problems continued intermittently over the weekend. Services are available again this morning. We are still working to fully understand the problem and ensure there is no repeat. Please accept our apologies once again for any inconvenience caused.

A fault has caused many of our self-service applications to become unavailable today (Saturday 9 December 2017). Systems affected include:-

  • My Birkbeck
  • My Birkbeck for Staff
  • ASK
  • Enquiry/Open Evening/Prospectus Requests
  • Birkbeck Account Management (Password setting and recovery)
  • The IDB

 

We are currently investigating the cause of the fault and working to restore services as soon as possible. We will update this news item as and when further information is available.

Please accept our apologies for the inconvenience caused.

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