IT Services | News | *** COMPLETED *** Student record system (SITS) and related services unavailable between 18:20 to 19:00 on Tuesday 29th May 2018

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*** COMPLETED *** Student record system (SITS) and related services unavailable between 18:20 to 19:00 on Tuesday 29th May 2018

Between 18:20 to 19:00 on Tuesday 29th May 2018 IT Services are planning to upgrade the SITS servers

The following systems and services will be unavailable during this period.

Please ensure that you have logged out the services listed below prior to the commencement of the work:

  • The SITS client desktop application
  • GURU and the BSIS portal
  • Modular Enrolment
  • Programme Enrolment
  • Programme Application
  • The Applicant Portal
  • Publications Database
  • Bizagi
  • Be Birkbeck (membership & event booking, and members’ area)
  • Teaching Resource Manager (TRM)

The following systems and services will offer an alternative / cut-down service during the upgrade:

  • My Birkbeck – some functionality will be unavailable, but Teaching Timetables and Examination Timetable will be available
  • My Birkbeck for Staff – some functionality will be unavailable
  • Self-service PCs – limited functionality will be provided on PCs and Kiosks in the My Birkbeck Student Centre, University Square Stratford and Main Building foyer – including personal timetable displays (alternative information and explanatory messages will be displayed where possible)
  • Tableau – the data from SITS will not be updated during the upgrade, but the reports will continue to be available to run against static data
  • Moodle – available, but no changes to modules or module registrations will be made in Moodle during the downtime
  • The IDB – available, but no changes to student/customer data will be made during the downtime and therefore no new student accounts will be generated during this period

All other systems are unaffected during the upgrade, including:

  • Online enquiries, open evening registration, prospectus requests
  • Ask a question
  • Birkbeck account (ITS account) password setting and resetting
  • Business World
  • bluQube
  • The Planning Tool
  • eRegisters


Please note the following important Teaching Resource Manager information:

As the Teaching Resource Manager will also be unavailable during these times, if during the down-time, you have urgent changes to make (i.e. to request changes to room bookings) for classes running on the affected dates then you should request the amendment by email stating the booking reference, the start and end time, date, capacity and room allocated to the booking you wish to amend, and detail the change required, to . 

If your change request is non-urgent, or is for a class running at any other time, then you should wait and submit the request when the Teaching Resource Manager is available again.

We apologise for any inconvenience this may cause.

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