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Residual email issues following HR system problems

Following the HR system problems on Saturday 15th July, a number of staff users had their computer account closed. In addition, email delivery to those users was affected while their accounts were closed. When the computer accounts were re-enabled once the problem was fixed late on Saturday, email delivery restarted, but during the accounts' outage, senders would have received a Non-Delivery Record (bounced message) informing them of the failure to deliver.

In addition, staff using the student email service would have received email to their exchange email accounts, rather than to gmail, until email routing was corrected. 

We're investigating the extent of the bounced and misdirected email, and will contact staff affected in due course. In the mean time, if you have any queries, please contact the ITS Service desk. Apologies for the inconvenience caused.

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