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**RESOLVED** Email service interruption

We are currently investigating a fault with our email systems affecting the ability to receive emails, Gmail, some SMTP based email services.

13:00 The fault has been resolved and email services have been restored as at 12:55. In-bound messages are now being received, but a proportion of messages sent to us between 01:00am and 13:00 will not have been delivered. If you are expecting urgent emails and they haven't arrived, please prompt the sender to resend. Out-bound mail is now being delivered, however if you sent a message to a distribution list during this time it will not have been sent, please resend it. We will be reviewing this incident to see what improvements can be made and I apologise for any inconvenience caused.

10:10 Update: We believe we have identified the fault. The ETA to have this resolved is 13:00 today

There is a fault affecting the delivery of inbound email, GMail and some SMTP based email services.

We are investigating and will provide an update when the underlying problem has been identified.

People sending mail TO Birkbeck are receiving a "550 Unknown User" message.

Staff can send email OUT to named recipients, however, sending email to a Mail Group is not working (no error message is received).

Gmail services do not appear to be working.

SMTP notification services are also affected.

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