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General news

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RESOLVED: Unplanned Downtime: Self-Service Unavailable Weekend 9/10 December 2017

UPDATE MON 11 DEC 07:30: Problems continued intermittently over the weekend. Services are available again this morning. We are still working to fully understand the problem and ensure there is no repeat. Please accept our apologies once again for any inconvenience caused.

A fault has caused many of our self-service applications to become unavailable today (Saturday 9 December 2017). Systems affected include:-

  • My Birkbeck
  • My Birkbeck for Staff
  • ASK
  • Enquiry/Open Evening/Prospectus Requests
  • Birkbeck Account Management (Password setting and recovery)
  • The IDB

 

We are currently investigating the cause of the fault and working to restore services as soon as possible. We will update this news item as and when further information is available.

Please accept our apologies for the inconvenience caused.

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Phishing email

An email purporting to be from a Birkbeck lecturer has been sent to a number of staff. It asks them to click on a link in order to access a new email service. Please DO NOT click the link, this is a PHISHING email

A number of you have forwarded an email purporting to be from a lecturer at Birkbeck. Thank you to those of you who spotted this and raised it.

This is a phishing email designed to harvest your login credentials.

It appears the user account of one of our staff may have been compromised and been used to send a large number of phishing emails. In this instance we have blocked the link and will contact anyone who “clicked the link” from a device on the Birkbeck network. The “sender” has also been contacted to make him aware and to change his password.

This serves as a timely reminder of the importance to please keep your password safe – it is important.

Ensure your password is strong, not known to others, and is not easy to guess - see here: 

https://en.wikipedia.org/wiki/List_of_the_most_common_passwords)

If you think your account may have been compromised, you must contact the IT Services helpdesk immediately – details below.

Some identifiers to help spot this as a phishing email:

1. This purports to be about a new email system

       - ITS would normally announce this several times and provide notice

       - ITS would also ensure information were provided in College web-sites as corroboration/further details – for example, visit the IT Services News page to find this article

      http://www.bbk.ac.uk/its/news/phishing-email

2. The use of language is not right – there are a number of grammar and syntactic errors (not that we’re immune to those!). In this type of communication, there would normally be a contact number to speak to the IT Service desk.

3. Hover over the “CLICK-HERE” link (do NOT click it!) – the address shown is not a Birkbeck address. Most legitimate Birkbeck addresses have the following format:

       - something.bbk.ac.uk/furtherdetails

       - something.birkbeck.ac.uk/furtherdetails

We also maintain a list of other sites that are used by Birkbeck here: http://www.bbk.ac.uk/its/services/email/web-sites-linked-in-email-messages

For further information, please view www.bbk.ac.uk/its/services/email/phishing 

If you have any questions, please contact the IT Services team at its@bbk.ac.uk or call 020 7631 6543

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***RESOLVED*** Site wide search unavailable on some sites

RESOLVED 13 September 2017 16.50: The problem with the site wide search on the college web sites has now been resolved.

13 September 2017 16.25: We are aware of a problem with the site wide search on the college web site.

You may receive the message 'Unable to connect' when attempting to use the site wide search.  

We are in the process of fixing the problem - this message will be updated when the problem is resolved. Please accept our apologies for the inconvenience caused.

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***RESOLVED*** Problem with staff user authentication - Sat 15 July

20:30 RESOLVED: A problem earlier today caused a number of staff user accounts to be suspended in error. This problem has now been resolved and the affected accounts have been reactivated over the course of the afternoon and early evening.

We are aware of a problem affecting many staff users authenticating to services today (Sat 15 July). Affected users are unable to login to:

  • Email (MS Exchange)
  • Office365
  • My Birkbeck for Staff
  • VPN
  • Workstation PCs

 

We are in the process of fixing the problem - this message will be updated when the problem is resolved. Please accept our apologies for the inconvenience caused.