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General news

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***RESOLVED*** Wifi (Eduroam) Unavailable

13:15 EduRoam is available again and you should be able to connect to the service.

If you are still having problems, you may need to reinstall the certificate - please visit https://cat.eduroam.org ). Click the "Download your Eduroam Installer" button. From the list choose "Birkbeck" and follow the instructions (you will be asked for your username, for example ubasmi001@bbk.ac.uk).

If you need help, please contact IT Support at 020 7631 6543

Apologies for any inconvenience caused.

Original Issue:

23 Jul 2018 - 09:00 - The Eduroam Wifi network is currently unavailable in Birkbeck buildings. The fault is currently under investigation. Please accept our apologies for the inconvenience caused.

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Urgent maintenance at 20:00 on Monday 23rd July affecting some internal web-based services

Due to a hardware issue on one of our web servers, urgent maintenance is being carried out at 20:00 (BST) this evening (Monday 23rd July).

This may affect the following services for about an hour:

   Room Bookings

   Study Skills Workshop

   Library Forms

   SSHP Claim Forms

Apologies for any inconvenience this may cause.

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***RESOLVED*** Intermittent Wireless connectivity issues

28/6 21:00 issue resolved. The WiFi system is providing intermittent access to the internet affecting both EduRoam and Guest access. This has been raised with the supplier who is investigating.

The WiFi system is currently providing intermittent access to the internet.
This has been raised with the supplier who is investigating.

18:20 - investigation is still ongoing with the 3rd party support company.

21:00 - This has now been resolved - further investigations will be undertaken to see how we can stop this from happening in the future.

I do apologise for any inconvenience this may have caused you.

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**RESOLVED** Email service interruption

We are currently investigating a fault with our email systems affecting the ability to receive emails, Gmail, some SMTP based email services.

13:00 The fault has been resolved and email services have been restored as at 12:55. In-bound messages are now being received, but a proportion of messages sent to us between 01:00am and 13:00 will not have been delivered. If you are expecting urgent emails and they haven't arrived, please prompt the sender to resend. Out-bound mail is now being delivered, however if you sent a message to a distribution list during this time it will not have been sent, please resend it. We will be reviewing this incident to see what improvements can be made and I apologise for any inconvenience caused.

10:10 Update: We believe we have identified the fault. The ETA to have this resolved is 13:00 today

There is a fault affecting the delivery of inbound email, GMail and some SMTP based email services.

We are investigating and will provide an update when the underlying problem has been identified.

People sending mail TO Birkbeck are receiving a "550 Unknown User" message.

Staff can send email OUT to named recipients, however, sending email to a Mail Group is not working (no error message is received).

Gmail services do not appear to be working.

SMTP notification services are also affected.

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***COMPLETED*** BMA - Urgent Network Maintenance Monday 16th April 07:00 - 10:00

Due to urgent and necessary network maintenance at the British Medical Association on Monday, the network will be unavailable during this period.

Due to urgent and necessary data network maintenance at the British Medical Association on Monday 16th April between 07:00 an 10:00, the network will be unavailable during this period. This will affect staff's ability to login to the network, access documents and other online resources and use WiFi.

I do apologise for the inconvenience caused.

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** Completed ** - External access to Exchange mail services

Exchange, Email, OWA, Outlook Web

The load-balancers serving external Exchange connections will be modified tomorrow morning, Tuesday 13th March.

External Exchange services that will be affected POP3, SMTP, HTTPS (owa), and IMAPS etc.

 

The work is expected to take less than 30 minutes and should be completed by 7.30AM.

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***RESOLVED*** Moodle is now available - Update

17:00 1/3/2018 Live Moodle is now available

17:00 Update – Live Moodle is now available for use. We apologise once again for any inconvenience caused and will be working with CoSector to understand what caused this outage and what can be done in future to minimise the risk of reoccurrence.

15:55 Our external hosting partner (Cosector) has provided an update: Power was lost at 11:20 today and restored by 12:00. Cosector are currently still in the process of recovering services and they believe they are half way through the recovery process. We apologise again to all our users and thank you for your patience.


Moodle is currently unavailable due to an unexpected outage at our hosting partner's data centre.

Our external hosting partner is experiencing power problems which are being investigated.

They are recovering services and are expecting to be operational in 2-3 hours (2:30pm - 3:30pm)

We will post further updates as they become available.

Apologies to everyone impacted by this unexpected outage.

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RESOLVED: Unplanned Downtime: Self-Service Unavailable Weekend 9/10 December 2017

UPDATE MON 11 DEC 07:30: Problems continued intermittently over the weekend. Services are available again this morning. We are still working to fully understand the problem and ensure there is no repeat. Please accept our apologies once again for any inconvenience caused.

A fault has caused many of our self-service applications to become unavailable today (Saturday 9 December 2017). Systems affected include:-

  • My Birkbeck
  • My Birkbeck for Staff
  • ASK
  • Enquiry/Open Evening/Prospectus Requests
  • Birkbeck Account Management (Password setting and recovery)
  • The IDB

 

We are currently investigating the cause of the fault and working to restore services as soon as possible. We will update this news item as and when further information is available.

Please accept our apologies for the inconvenience caused.

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Phishing email

An email purporting to be from a Birkbeck lecturer has been sent to a number of staff. It asks them to click on a link in order to access a new email service. Please DO NOT click the link, this is a PHISHING email

A number of you have forwarded an email purporting to be from a lecturer at Birkbeck. Thank you to those of you who spotted this and raised it.

This is a phishing email designed to harvest your login credentials.

It appears the user account of one of our staff may have been compromised and been used to send a large number of phishing emails. In this instance we have blocked the link and will contact anyone who “clicked the link” from a device on the Birkbeck network. The “sender” has also been contacted to make him aware and to change his password.

This serves as a timely reminder of the importance to please keep your password safe – it is important.

Ensure your password is strong, not known to others, and is not easy to guess - see here: 

https://en.wikipedia.org/wiki/List_of_the_most_common_passwords)

If you think your account may have been compromised, you must contact the IT Services helpdesk immediately – details below.

Some identifiers to help spot this as a phishing email:

1. This purports to be about a new email system

       - ITS would normally announce this several times and provide notice

       - ITS would also ensure information were provided in College web-sites as corroboration/further details – for example, visit the IT Services News page to find this article

      http://www.bbk.ac.uk/its/news/phishing-email

2. The use of language is not right – there are a number of grammar and syntactic errors (not that we’re immune to those!). In this type of communication, there would normally be a contact number to speak to the IT Service desk.

3. Hover over the “CLICK-HERE” link (do NOT click it!) – the address shown is not a Birkbeck address. Most legitimate Birkbeck addresses have the following format:

       - something.bbk.ac.uk/furtherdetails

       - something.birkbeck.ac.uk/furtherdetails

We also maintain a list of other sites that are used by Birkbeck here: http://www.bbk.ac.uk/its/services/email/web-sites-linked-in-email-messages

For further information, please view www.bbk.ac.uk/its/services/email/phishing 

If you have any questions, please contact the IT Services team at its@bbk.ac.uk or call 020 7631 6543

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***RESOLVED*** Site wide search unavailable on some sites

RESOLVED 13 September 2017 16.50: The problem with the site wide search on the college web sites has now been resolved.

13 September 2017 16.25: We are aware of a problem with the site wide search on the college web site.

You may receive the message 'Unable to connect' when attempting to use the site wide search.  

We are in the process of fixing the problem - this message will be updated when the problem is resolved. Please accept our apologies for the inconvenience caused.

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***RESOLVED*** Problem with staff user authentication - Sat 15 July

20:30 RESOLVED: A problem earlier today caused a number of staff user accounts to be suspended in error. This problem has now been resolved and the affected accounts have been reactivated over the course of the afternoon and early evening.

We are aware of a problem affecting many staff users authenticating to services today (Sat 15 July). Affected users are unable to login to:

  • Email (MS Exchange)
  • Office365
  • My Birkbeck for Staff
  • VPN
  • Workstation PCs

 

We are in the process of fixing the problem - this message will be updated when the problem is resolved. Please accept our apologies for the inconvenience caused.