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***RESOLVED*** Problem with staff user authentication - Sat 15 July

20:30 RESOLVED: A problem earlier today caused a number of staff user accounts to be suspended in error. This problem has now been resolved and the affected accounts have been reactivated over the course of the afternoon and early evening.

We are aware of a problem affecting many staff users authenticating to services today (Sat 15 July). Affected users are unable to login to:

  • Email (MS Exchange)
  • Office365
  • My Birkbeck for Staff
  • VPN
  • Workstation PCs


We are in the process of fixing the problem - this message will be updated when the problem is resolved. Please accept our apologies for the inconvenience caused.