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Service status

Current issues

Planned Downtime - phone system part 1 - Sunday 14th April 00:01am to 05:00am

  • On Sunday 14th April between 00:01 and 05:00, the phone system will be unavailable due to a major upgrade
  • Impacted services include:
    • handsets will not operate (no inbound or outbound calls).
    • SoftPhone services (running on mobile phones or laptops) will be unavailable.
    • Contact Centre services will be unavailable.
    • telephone-based monitoring systems (fridge/freezer monitors and lift phones etc) will be unavailable.

PLANNED DOWNTIME - PHONE SYSTEM part 2 - SUNDAY 21st APRIL 09:00AM TO approx 19:00pm

  • On Sunday 21st April between 09:00 and 19:00, the Contact Centre (MiCC) system will be unavailable due to a major upgrade
  • This will only affect the Contact Centre system - the normal phone system will be unaffected.


 current long-term issues

  • No current issues.

Upcoming planned maintenance

General notice: weekly pLANNED MAINTENANCE window - EVERY TUESDAY MORNING BETWEEN 6AM AND 9AM

  • Tuesday mornings between 6am and 9am is the ‘at risk’ period where we undertake general maintenance and updates.
  • During this period services are considered at risk and might be unavailable for short periods. 
  • Other scheduled maintenance will be noted below.

Resolved and completed

PLANNED MAINTENANCE - SATURDAY 16 MARCH - 14.00 - 18.00 - TURNITIN AND GRADESCOPE UNAVAILABLE

  • Turnitin will take a planned maintenance window from 14.00 - 18.00 on Saturday 16 March 2024.
  • During this time both Turnitin and Gradescope may be unavailable. 
  • Please ensure students are not scheduled to submit assignments during this maintenance window. 
  • Turnitin service status can be viewed here. 

COMPLETED - PLANNED DOWNTIME - STUDENT RECORDS SYSTEM (SITS) - TUESDAY 12TH MARCH 2024 UNTIL WEDNESDAY 13TH MARCH 2024

  • From 21:00 on Tuesday 12th March until 01:00 Wednesday 13th March (approx.), SITS and associated systems will be unavailable due to essential maintenance. To avoid any loss of work, please ensure that you have saved all your work prior to this planned downtime.
  • Impacted systems include:
    • SITS
    • BSIS portal
    • eAdmissions
    • GURU
    • Online Enrolment and online applications processes, including the applicant portal
    • Any areas of My Birkbeck for Staff and Student which rely on the student record system
  • These systems should be considered ‘at risk’ until noon on Wednesday 13th March. While we do not foresee difficulties, it would be advisable not to plan business critical activity that depends on the affected systems in this ‘at risk’ period, if that is at all possible.

RESOLVED - UNPLANNED DOWNTIME - UNABLE TO LOGIN TO BUSINESS WORLD - THURSDAY 7TH MARCH 2024 11:00 ONWARDS

  • Users attempting to login to Business World (Unit4 ERP) via a browser receive an error message "ACCESS UNAUTHORIZED" and are unable to login.
  • This has been raised with Business World as a Priority 1 ticket and is being investigated as a matter of urgency.
  • Please accept our apologies for any inconvenience this may cause.

resolved - JISC ONLINE SURVEYS V2 UNPLANNED MAINTENANCE - MONDAY 4 MARCH 

  • We are letting you know of urgent unscheduled maintenance planned for version 2 (v2) of Online Surveys from Monday 4 March at 08.00 am for up to 48 hours.
  • While the maintenance is taking place, v2 will not be accessible and respondents will not be able to submit responses to open surveys.
  • Version 3 (v3) of Online Surveys is unaffected and operating as normal.
  • There is a status page with an FAQ section where you can keep up to date with progress of the maintenance.
  • Apologies for any inconvenience this may cause.  

completed - PLANNED MAINTENANCE - 07:00 TO 07:45 TUESDAY 13TH FEB - AFFECTING CONNECTIVITY

  • Systems have been successfully updated - thank you for your patience.
  • The following planned maintenance forms part of our ongoing work to ensure systems are kept up to date.
  • We will be upgrading our firewalls during the planned maintenance window on Tuesday 13th February between 07:00 and 07:45.
  • The majority of this work will not have an impact on services.
  • However, at the point of switchover, there may be a short interruption to connectivity.
  • If you experience any interruption, please try again after 1 or 2 minutes.
  • Thank you for your patience.

completed - BOB'S BUSINESS UNAVAILABLE BETWEEN 17:00 AND 17:45 monDAY (12/2/2024)

  • Bob's Business has completed this work.
  • Bob's Business are performing an urgent upgrade on their systems today between 17:00 and 17:45
  • It is recommended that you save any Bob's Business training or tests prior to 17:00 

RESOLVED - UNPLANNED SERVICE REDUCTION - VIEWING EREGISTERS ATTENDANCE DATA IN CORPORATE SYSTEMS - MONDAY 08 JAN 2024 ONWARDS

  • We are aware that it is currently not possible to view attendance data from eRegisters card swipes in corporate systems such as My Birkbeck for Staff
  • This is due to a problem with the service provider that is being investigated urgently
  • Please accept our apologies for any inconvenience this may cause.
  • NOTE: Please continue to swipe your card when attending lectures - the data is stored locally and will be synchronised with the database when the problem is resolved.

completed - PLANNED MAINTENANCE - 07:00 - 08:30 TUESDAY 23RD JAN AFFECTING CONNECTIVITY

  • Systems have been successfully updated
  • The following planned maintenance forms part of our ongoing work to ensure systems are kept up to date.
  • We will be upgrading our firewalls during the planned maintenance window on Tuesday 23rd  Jan between 07:00 and 08:30. 
  • The majority of this work will not have an impact on services.
  • However, at the point of switchover, there may be a short interruption to connectivity.
  • If you experience any interruption, please try again after 1 or 2 minutes.
  • Thank you for your patience.

resolved - UNPLANNED SERVICE REDUCTION - SLOW INITIAL LOGIN TO BUSINESS WORLD

  • This was quickly resolved by the supplier.
  • Following last week's issues with Business World, the login experience to Business World is slightly different this morning.
  • On first login, you may receive an error, similar to    {"TraceID":"80000072-000- ..... 
  • Close the BW window and retry - the second login attempt may be quite slow (up to 1 minute), but should connect.
  • Subsequent logins are then fast.
  • A ticket has been raised with the supplier.

resolved - UNPLANNED SERVICE REDUCTION - BUSINESS WORLD WEDNESDAY 17TH JAN 2024 15:00

  • 18/1 08:50 Unit4 have advised and testing has confirmed that this issue has now been resolved. Login is now working.
  • Business World login is not working for some staff.
  • 17/1 15:30 The supplier has confirmed there is a problem affecting multiple customers and that they are working to resolve it as quickly as possible,
  • 17/1 15:00 This has been escalated to the supplier for further investigation.

completed - PLANNED MAINTENANCE - 07:00 - 09:00 TUESDAY 16TH JAN AFFECTING SOME CORPORATE SERVICES

  • The following is part of our ongoing work to ensure systems are kept up to date.
  • New load balancers are being made live during the planned maintenance window on Tuesday 16th Jan between 07:00 and 09:00. 
  • The majority of this work will not have an impact on services.
  • However, at the point of switchover, some services will have a short, temporary interruption.
  • If you experience any interruption, please try again after 1 or 2 minutes.
  • Thank you for your patience.

 RESOLVED - UNPLANNED DOWNTIME - ABILITY TO LAUNCH TABLEAU REPORTS - THURSDAY 11 JAN 2024

  • As a result of a failure in the Tableau Cloud it is not possible to launch any Tableau report
  • As at 10:45 Tableau engineers are working on the problem and we will advise as soon as more information is available
  • Please accept our apologies for any inconvenience this may cause.

RESOLVED - UNPLANNED DOWNTIME - MY BIRKBECK AND MY BIRKBECK FOR STAFF LOG IN - WEDNESDAY 10 JAN 2024 11AM ONWARDS

  • Issue resolved at 11:32 on Wed 10/1/2024
  • As at 11:00, it is currently not possible to log into My Birkbeck or My Birkbeck for Staff
  • This is being investigated urgently and will be resolved as soon as possible
  • Please accept our apologies for any inconvenience this may cause

COMPLETED - PLANNED NETWORK MAINTENANCE - MALET STREET EXTENSION BUILDING FLOORS 1 TO 5 FROM MONDAY 18/12/23 TO WEDNESDAY 20/12/23

  • This affects staff who are based on or operate within the 1st, 2nd, 3rd, 4th or 5th floor of the Malet Street Extension Building.
  • From early on Monday 18th December to end-of-day on Wednesday 20th December, there will be no network services in these areas.
  • This will enable us to undertake needed maintenance on the comms room that supplies data connections to these floors.
  • This means any device connected to a network port or WiFi will not be able to access network services, this includes:
    • office, classroom and door telephones
    • PC's
    • printers
    • devices connected via a docking station 
    • devices connected via Wifi
  • There are office spaces available within MAL106 and MAL110, as well as a short-term laptop loan facility (please visit the ITS-Connect site in SharePoint and search for "lapsafe" for further information.
  • The bar on the 4th floor will remain open during this period.
  • Please note - this does not affect the main Malet Street building or the Birkbeck Central building.

COMPLETED - PLANNED MAINTENANCE AND UPGRADES - BOB'S BUSINESS TRAINING - MONDAY 11 DECEMBER 2023 - 5.15PM-9PM

  • Essential Maintenance & Major System Upgrades. Expect disruption from 5.15pm to 9pm on Monday 11 December 2023.

RESOLVED EZPROXY CERTIFICATE EXPIRED - SATURDAY 9 DECEMBER 2023

  • The expired certificate has now been replaced and service has been restored.
  • The Library EZproxy SSL (https) certificate has expired and is in the process of being renewed.
  • This means that users are currently getting a message saying it is unsafe to proceed. In most cases choosing the 'Advanced' option and then the 'Proceed to...' will let you continue to the resource.
  • Please accept our apologies for any inconvenience caused.

Completed - SITS and associated systems will be unavailable on Saturday 9-December from 2pm to midnight

From 2:00 pm on Saturday 9 December 2023 until Sunday 10 December, SITS and associated systems will be unavailable. To avoid any loss of work, please ensure that you have saved all your work by 5 pm on Friday 8 December.

Impacted systems include:

  • SITS & BSIS portal
  • eAdmissions & GURU
  • Online Enrolment and online applications processes, including the applicant portal
  • Any areas of My Birkbeck for Staff and Student which rely on the student record system

These systems should be considered ‘at risk’ until the end of Sunday 10 December 2023. While we do not foresee difficulties, it would be advisable not to plan business critical activity that depends on the affected systems in this ‘at risk’ period, if that is at all possible.

Please be aware that the work we are undertaking is essential for reasons of security and resilience, so please bear with us. Staff from Corporate Information & Web Systems Team, as well as our external support providers, will be working over the weekend to try to reduce the impact as far as reasonably possible.

Please accept my apologies for any inconvenience this may cause you.

RESOLVED - NETWORK CONNECTIVITY ISSUES (WIRED AND WIRELESS) IMPACTING MALET STREET - WEDNESDAY 6TH DECEMBER 2023

  • We are also urgently investigating reports of problems with the wired and wireless (eduroam) network in Malet Street
  • We apologise for the inconvenience this outage is causing

RESOLVED - VPN OUTAGE MONDAY 4TH DECEMBER 2023

  • This has now been resolved, we are monitoring the service and continuing to investigate
  • We are urgently investigating a problem with the VPN which is preventing people connecting
  • We apologise for the inconvenience this outage is causing

RESOLVED - NETWORK CONNECTIVITY ISSUES (WIRED AND WIRELESS) IMPACTING MALET STREET - MONDAY 4TH DECEMBER 2023

  • This has now been resolved, we are monitoring the service and continuing to investigate
  • We are also urgently investigating reports of problems with the wired and wireless (eduroam) network in Malet Street
  • We apologise for the inconvenience this outage is causing

resolved - UNPLANNED DOWNTIME - BUSINESS WORLD (UNIT4 ERP) - MONDAY 27 NOV 2023 15:00 ONWARDS

  • This has now been resolved and Business World is now available (as at Tuesday 28/11 13:00)
  • Other systems that interact with Business world should now also be available.
  • We are aware that it is currently not possible to access Business World (Unit4 ERP) either via a browser or the desktop client
  • This has been raised with the supplier and is being investigated as a matter of urgency
  • Some integrations to other systems, such as Tempus, have been paused while this is being remedied
  • Please accept our apologies for any inconvenience this may cause.

RESOLVED - UNPLANNED UNAVAILABILITY - MY PAYSLIP VIA MY BIRKBECK FOR STAFF - THURSDAY 23 NOV 203

  • We are aware that there are currently problems accessing payslips via the My Payslip option in My Birkbeck for Staff
  • This is being looked at urgently and this notice will be updated once the issue is resolved
  • Please accept our apologies for any inconvenience caused

RESOLVED - UNPLANNED DOWNTIME - BUSINESS WORLD (UNIT4 ERP) - THURSDAY 16 NOV 2023 8AM ONWARDS

  • We are aware that it is currently not possible to access Business World (Unit4 ERP) either via a browser or the desktop client
  • This has been raised with the supplier and is being investigated as a matter of urgency
  • Please accept our apologies for any inconvenience this may cause.

Resolved - Business world and recruitment portal - Friday 10 November 2pm onwards

  • Business World (Unit4 ERP) and associated systems are currently unavailable, we are investigating this issue
  • During this investigation is it necessary for us to pause access to production and non-production environments
  • Please accept our apologies for any inconvenience this may cause you.

resolved - TURNITIN FEEDBACK STUDIO ISSUE - THURSDAY 2 NOVEMBER

  • This issue is now resolved (Thursday 2 November 14.16). 
  • There was an issue with Turnitin Feedback Studio. This was affecting Turnitin and Turnitin integration with Moodle. 

COMPLETE - PLANNED DOWNTIME - MY BIRKBECK, MY BIRKBECK FOR STAFF AND ASSOCIATED SYSTEMS - 8.15AM - 8.45AM TUESDAY 07 NOV 23

  • Please be aware of up to 30 minutes scheduled downtime for My Birkbeck, My Birkbeck for Staff and associated systems.
  • From 8.15am until 8.45am on Tuesday 07 November 2023 My Birkbeck, and My Birkbeck for Staff and associated systems will be unavailable.
  • The impacted systems include:
    • My Birkbeck
    • My Birkbeck for Staff
    • “Apply now” links and Enrolment links
    • Teaching Resource Manager (Tempus)
    • Planning Tool
    • Staff Approval and Establishment Management Tool (EMT)
    • Mitigating Circumstances system
    • CAM (Customer Activity Manager)
    • Ask
    • Events system
  • Please be aware that the work we are undertaking is essential for reasons of security and resilience, so please bear with us.
  • Moodle and the Microsoft 365 suite will not be affected by this work.
  • Please accept our apologies for any inconvenience this may cause you.

completed - Decommission of VPN server - Friday 22 September at 05.00 pm

  • The VPN service (fort.bbk.ac.uk) has been decommissioned (Friday 22 September).
  • Please contact IT Services if you are unsure how to connect to the new VPN

Completed - Planned downtime - My Birkbeck, My Birkbeck for Staff and associated systems - 10pm-12am Monday 30 Oct

Please be aware of the two hours scheduled downtime for My Birkbeck, My Birkbeck for Staff and associated systems.

From 10pm until 12am on Monday 30 October 2023, 2023 My Birkbeck, and My Birkbeck for Staff and associated systems will be unavailable.

The impacted systems include:

  • My Birkbeck
  • My Birkbeck for Staff
  • “Apply now” links and Enrolment links
  • Teaching Resource Manager (Tempus)
  • Planning Tool
  • Staff Approval and Establishment Management Tool (EMT)
  • Mitigating Circumstances system
  • CAM (Customer Activity Manager)

Please be aware that the work we are undertaking is essential for reasons of security and resilience, so please bear with us. Some of the Corporate Information & Web Systems Team, as well as our external support providers, will be working over the late at night to try to reduce the impact as far as reasonably possible.

Ask, Events booking, Moodle and the Microsoft 365 suite will not be affected by this work.

Please accept my apologies for any inconvenience this may cause you, and should you have any questions, please send them to me in the first instance.

resolved - Friday 13th 17:30 SOFTPHONE (MICOLLAB) - PROBLEM LOGGING IN - FRIDAY 13 OCTOBER

  • This is now resolved (Friday 13th October 17:30).
  • There is currently an issue with logging in to the 'softphone' telephony system. 
  • If you are currently logged in, do NOT logout. 
  • We are investigating as a matter of urgency and expect to have this operational by early afternoon. 
  • Apologies for any inconvenience this may cause. 

RESOLVED - UNPLANNED INTERMITTENT UNAVAILABILITY - MY BIRKBECK AND MY BIRKBECK FOR STAFF - MONDAY 02 OCTOBER 2023, 9.30AM ONWARDS

  • We are aware of some unplanned, intermittent issues impacting My Birkbeck, My Birkbeck for Staff and associated systems
  • This is being investigated as a matter of urgency
  • Please accept our apologies for any inconvenience caused

resolved - MOODLE IS INACCESSIBLE - MONDAY 2 OCTOBER 2023, 10.39 AM - 12.38 pm

  • This issue is now resolved. 
  • Moodle is currently unavailable - we are investigating urgently with our Moodle hosts and will update here as soon as there is any progress. 

completed - DECOMMISSION OF VPN SERVER - FRIDAY 22 SEPTEMBER AT 05.00 PM

  • The VPN service (fort.bbk.ac.uk) will be decommissioned by Friday 22 September. 
  • Please contact the IT Services Support Desk if you are having problems connecting to the new VPN.
  • Apologies for any inconvenience this may cause. 

resolved - ISSUES WITH STAFF PROFILES, DISTRIBUTION LISTS AND STAFF DIRECTORY - 19 SEPTEMBER

  • This issue is now resolved.
  • UPDATE (19 September, 02.17 pm) - The data in the distribution lists have been restored but we strongly encourage users to check the number of participants.  
  • My Birkbeck for staff (MBS) is picking up old relations from the previous structure. This issue impacts staff profiles, distribution lists and staff directory. 

completed - TRANSITION TO NEW STRUCTURE - UPDATE FRIDAY 4 AUGUST

  • All services are available. 
  • Automated distribution lists are fully populated and available and updates completed to profiles visible in Outlook, Teams and SharePoint, 

resolved - NETWORK SERVICES AT RISK - 3RD FLOOR MALET ST - FRIDAY 1 SEPTEMBER

  • This issue is now resolved. 
  • Network services on the 3rd floor Malet Street Extension Building are at risk whilst we work to resolve a switch issue. 
  • Services which are at risk: Classroom digital signage, Extron devices in 2nd and 3rd floor rooms, wireless access point on the 2nd floor. 

resolved - EMAIL FROM MOODLE CURRENTLY OFFLINE - FRIDAY 1 SEPTEMBER

  • This issue is now resolved and all outgoing mail from Moodle is working properly (Monday 4 September - 16.57). 
  • Our Moodle hosts have made us aware of an issue with our emails being sent from Moodle.
  • Please use GURU mailing lists to communicate with students in the meantime.

complete - UPDATE ON WEDNESDAY 2 AUGUST 2023

  • Outlook, SharePoint and Teams - "job title", "reporting to" may not be up to date
    • Some staff are reporting that the details are incorrect when looking up individuals in Outlook, SharePoint or Teams.
    • For Outlook, this is likely due to an old cached Global Address List (GAL) - within Outlook, refresh it by using File | Account Settings | Download Address Book (and uncheck - "download since last send/receive") - this may take +/-10 mins to run.
    • Teams and SharePoint get their information from Active Directory in the cloud (AAD) - and whilst the on premise Active Directory is correct, the updates through to AAD are taking time and it may be a further 24-48 hours before those are fully synchronised. This is a background Microsoft process and we have no control over it.

complete - UPDATE ON TUESDAY 1 AUGUST 2023

  • SITS and My Birkbeck are now available. 
  • Clearing Self-Apply is now available. 
  • Business World/UNIT4 ERP is now available. Users will need to log out of My Birkbeck and login again to see the Business World containers.  
  • Tableau is now available. 
  • Other services are available, but updates will continue throughout the day: 
    • Identity Database (IDB) - updated mid-morning. 
    • Active Directory (AD) - updates complete throughout the day. 
    • M365 services - Teams, SharePoint: new teams and sites will become available over the course of the day. 
    • Email distribution lists - new lists will become available over the course of the next 2 days. 
    • Shared mailboxes - staff access to new mailboxes with automated membership groups will become available over the course of the day. 
  • Services should be considered to be at risk for the duration of the day. 

complete - SERVICES AT RISK ON MONDAY 31 JULY 2023

  • As you are aware, the College is undertaking a significant transition to the new Faculty Structure on Tuesday 1 August.
  • Work to prepare the changes will require downtime from Monday 31 July for the following systems:
    • Business World/UNIT4 ERP – from 05.00 PM
    • Tableau – from 07.00 PM
    • SITS and My Birkbeck will be unavailable periodically after midnight on Tuesday 1 August overnight.

complete - ADVANCE NOTICE: SERVICES AT RISK ON TUESDAY 1 AUGUST 2023

  • The College is undertaking a significant transition to the new Faculty structure on Tuesday 1 August.
  • We are planning the fundamental changes required to our corporate systems to support this. Affected services include but are not limited to:
    • My Birkbeck, My Birkbeck for Staff, Ask and associated systems
    • Business World/UNIT4 ERP
    • HireServe
    • Explorance Blue
    • Kinetix
    • M365 services – Teams, SharePoint, Email
    • Moodle
    • Salto
    • SITS
    • Tableau
  • Please be aware that some downtime will be required on 1st August. Our corporate systems should be considered 'at risk' throughout the day.
  • More specific information will be provided on expected downtime for these systems w/c 24 July.
  • The ITS Service Status page will be kept up to date throughout the day.

RESOLVED - MOODLE ACCESS FROM MY BIRKBECK FOR STUDENTS -THURSDAY 27 JULY 2023

  • We are currently experiencing an issue with the ability to login to Moodle via the link in My Birkbeck.
  • It is currently not possible to login to Moodle via the link ion My Birkbeck for Students without authenticating. We are working on the problem and hope to have a solution shortly.

RESOLVED - UNPLANNED ISSUE - ONLINE PROSPECTUS - WEDNESDAY 26 JULY 2023 FROM 9AM ONWARDS

  • We are aware of problems with the online prospectus at https://www.bbk.ac.uk/courses/
  • The developers are working to fix this urgently
  • Please accept our apologies for any inconvenience this may cause

Complete - EXPECTED DOWNTIME AFFECTING MOODLE: TUESDAY 25 JULY 2023

  • Update 25/7/2023 20:00 - The upgrade to version 4.1 of Moodle has been successful.
  • Please be aware, that IT Services will shortly be carrying out an essential upgrade to Moodle which will result in application downtime on July 25th 2023.
  • Moodle will be inaccessible during the upgrade and colleagues should ensure no assignments are due to be submitted on the upgrade date.
  • Staff and  Students are advised to expect Moodle to be unavailable for most of the day while the upgrade is carried out. We will update this page as soon as we are able to advise when Moodle becomes available.
  • If any exceptional alternative arrangements are necessary during the upgrade, colleagues are asked to please contact your Digital Education Team to discuss options.

Complete - UPGRADE - STORAGE SYSTEMS

  • An urgent upgrade is taking place on Tuesday 18th July for our DR storage platform. This is not expected to impact student or staff facing services.
  • The Production (Live) storage platform will be upgraded on Wednesday 19th July from approximately 22:00 - access to some shared and personal drives may be temporarily affected whilst this is taking place. 
  • Please ensure you have saved all your work before 22:00 on Wednesday 19th July if you are using these services.

resolved - SPORADIC INTERNET DISCONNECTION ISSUE

  • There is a sporadic issue whereby some devices on the college network lose connection to the internet from time to time.
  • The events seem to occur later in the evening rather than during core time, with one or two events a day, each lasting for 3-4 minutes.
  • It will affect both outbound and inbound data traffic (for example dropping a VPN connection or being unable to log in to some college services).
  • We are working closely with our network support partners to investigate and resolve this issue as quickly as possible.
  • Due to the sporadic nature of this problem, it may take longer than usual to repair.
  • I apologise for any inconvenience this may cause.

Complete - EXPECTED DOWNTIME AFFECTING SITS, KINETIX, MY BIRKBECK, MY BIRKBECK FOR STAFF, TELEPHONY, AND OTHER APPLICATIONS: TUESDAY 11 JULY 2023

  • Update: 11/7/2023 17:00 - The migration has been hugely successful.
    • All systems listed below are fully operational.
    • There is 1 outstanding item (Password reset facility) which is being investigated.
  • Update: 11/7/2023 07:50 - the Firewall traffic has been moved to the new platform.
    • Currently reviewing and monitoring the network. 
    • SITS and APEX (My Birkbeck and other applications), Library systems and CCTV are being tested and appear to be working.
  • Please be aware, that IT Services will shortly be carrying out an essential firewall migration which will result in some application downtime in July.
    • The hardware currently hosting our internal firewall is reaching end-of-life and will be out of support soon. We therefore need to move the firewall to new hardware. This will help secure, standardise our IT environment, and make it more efficient for our teams to manage moving forward
    • The migration will not involve the powering down of the legacy firewall
    • While we conduct the firewall migration, access to the network and the applications listed below may be interrupted for short periods on the following dates:
    • Firewall migration – Tuesday 11 July 2023, between 07:00 – 17:00
    • Firewall migration back-up date – Tuesday 18 July 2023, between 07:00 – 17:00, (in the event the migration on 11 July proves unstable)
    • The firewall migration will affect all traffic, including potentially stopping outbound, (i.e., internet), traffic
  • Affected services include:
    • Abintegro
    • My Birkbeck, My Birkbeck for Staff, Ask etc.
    • Paygate
    • Hireserve
    • Explorance Blue
    • ‘General MIS’ (catch-all)
    • ‘General Web’ (catch-all)
    • Kinetix
    • Moodle
    • Salto
    • SITS
    • Tableau
    • Student attendance monitoring
    • Unit4 (Business World)
  • Please note, these works may impact both staff and students.
  • Should you have any questions, or queries, please contact Azmol Meah, Project Manager or phone 0203 926 3431

Not completed - network maintenance 7am Tuesday 17 May - potential impact

  • This activity has not been completed and will be rescheduled.
  • We need to undertake some urgent network maintenance from 7am on Tuesday 17 May for approximately 20 minutes.
  • We are not expecting this to have an impact on services - but there is a small chance of one or two short outages.
  • I apologise for any inconvenience this may cause.

POSTPONED - PLANNED - EXPECTED DOWNTIME AFFECTING SITS, KINETIX, APEX, TELEPHONY, AND OTHER APPLICATIONS - 18 APRIL 2023

  • This work wasn't undertaken due to an outstanding technical issue that needs to be resolved first. New dates will follow.
  • Please be aware, that IT Services will shortly be carrying out an essential firewall migration which will result in some application downtime in April.
  • The hardware currently hosting our internal firewall is reaching end-of-life and will be out of support soon. We therefore need to move the firewall to new hardware. This will help secure, standardise our IT environment, and make it more efficient for our teams to manage moving forward.
  • The migration will not involve the powering down of the legacy firewall.
  • While we conduct the firewall migration, access to the network and the applications listed below may be interrupted for short periods on the following dates:
  • Firewall migration – Tuesday 18 April 2023, between 07:00 – 17:00
  • Firewall migration, (back-up date, in the event the migration on the 18 proves unstable) – Tuesday 25 April 2023, between 07:00 – 17:00
  • Affected services include:
    • Abintegro
    • Apex (My Birkbeck/My Birkbeck for Staff)
    • BacwayIP
    • Explorance Blue
    • ‘General MIS’ (catch-all)
    • ‘General Web’ (catch-all)
    • Kinetix
    • Moodle
    • Salto
    • SITS
    • Tableau
    • TDS Student attendance monitoring
    • Unit4 (Business World)
  • Please note, these works may impact both staff and students.
  • Should you have any questions, or queries, please contact Azmol Meah, Project Manager or phone 0203 926 343

postponed - PLANNED - UPGRADED ZEND-TO SERVICE  - 25 APRIL 2023

  • This upgrade will be performed out of hours and will not affect services.
  • Please be aware, that IT Services will be upgrading the ZendTo service between 07:00 and 09:00 on Tuesday 25 April.
  • During this period, the service will be unavailable.
  • Once complete, all existing files will still be available.
  • ZendTo is the secure way to share/transfer large files with third parties and for others to share them with us.
  • More information about ZendTo can be found on the ITS Connect site in the User Guides and know-how section.