The Reception and Helpdesk team members provide users with a primary point of contact for enquiries regarding ITS staff and services. They are able to answer most user queries and provide first-line technical support or direct users to appropriate specialist ITS staff. Their responsibilities include registering users, dealing with course bookings, maintaining and supplying up-to-date ITS documentation, allocating workstation rooms for teaching, selling consumables, and maintaining centralised records for equipment, ITS finances and software licenses. The team members also provide general administrative support to all ITS staff
Tel: 020 7631 6543
In person: Ground floor, next to Library entrance, Malet Street Main Building.
Open Monday to Friday
9:00am to 8:00pm during term time
10:00am to 6:00pm during vacations