IT Services | ITS Service desk

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ITS Service desk

The ITS Service desk team members provide users with a primary point of contact for enquiries regarding ITS staff and services. They are able to answer most user queries and provide first-line technical support or direct users to appropriate specialist ITS staff. Their responsibilities include registering users, configuring your device to connect to the wireless network, give technical advice for supported applications and maintaining centralised records for equipment, ITS finances and software licenses. The team members also provide general administrative support to all ITS staff.

Contacting Service desk

Tel: 020 7631 6543
In person: Ground floor, in the Student Centre, Malet Street Main Building.

Open for face-to-face support

  • Monday, Tuesday and Thursday: 10:30 to 18:30
  • Wednesday: 11:00 - 18:30
  • Friday:10:30 to 17:00


Out-of-term opening hours

  • Monday,Tuesday and Thursday: 10:30 to 18:00
  • Wednesday: 11:00 - 18:30
  • Friday: 10:30 to 17:00

Open for support via telephone and email
Monday to Friday
9:00am to 7:00pm during term time
9:00am to 6:00pm during vacations