Support

If you need help and advice from us you should usually contact our ITS Helpdesk in the first instance, if necessary you will then be passed on to the relevant specialist team to resolve your problem

Service Level Definitions

Software Support Levels

We support software to different levels depending on its strategic importance. This level will determine the likely response users will get to queries at the ITS Helpdesk.

Packages supported for general use

These packages are supported by ITS for general use throughout the College.

Packages supported for staff in Administrative Departments

There are a variety of packages, software tools and utilities available for Administrative departments. These are supported as required.

Using ITS facilities

Important information about using ITS services and facilities.

Disability Support

Birkbeck offers a range of specialist hardware, computer software and accessories to help you. In our experience, support is best tailored to individual needs, and users are welcome to contact ITS to discuss individual requirements.