Frequently Asked Questions
Can I find my username online?
You may be able to (it depends on the information held in your student record). Follow the link below and scroll down to "discover your username"
http://www.bbk.ac.uk/its/help/support/username/getting_a_username
I want to confirm modules, check results or pay my fees, where do I go?
You should use the My Birkbeck site at http://www.bbk.ac.uk/mybirkbeck/.
I haven't yet received my ID card.
Your ID card will be sent out automatically once your photo is uploaded onto the system - note that this is not something that ITS look after, so you should contact the My Birkbeck help desk if you encounter problems. You may upload a picture yourself via the My Birkbeck site or may post the photo to the My Birkbeck help desk. See http://www.bbk.ac.uk/mybirkbeck/services/you/cards for full information.
How do I access journal articles?
Note that you must login to the Birkbeck Library site, either via the cookie or alternative login page, rather than directly to the journal repository. See the Birkbeck elibrary page for more details - http://www.bbk.ac.uk/lib/elib/. If you are able to login to the alternative login page then your username and password is working fine and you should contact the Library in the event of any problems with access to journals.
Why can't I follow journal article links from Blackboard?
Some journal articles are linked to in such a way that although the link will work from a PC within Blackboard, from outside College you may not be able to gain access. In these cases, use the method above ("How do I access journal articles?") to access the article via the elibrary, http://www.bbk.ac.uk/lib/elib/.
The email address you hold for me is wrong, how do I fix it?
You should login to your profile on the My Birkbeck site at http://www.bbk.ac.uk/mybirkbeck/. Once logged in to your profile, click the pencil next to the email and add the new one.
Can I have a Birkbeck email address?
Although you are welcome to use your own email address for communications from Birkbeck, you may opt to have a Birkbeck email address (in the form username@students.bbk.ac.uk) as well as or instead of another email address.To set that up, login to the My Birkbeck site and click on Set Options next to the email item.
My courses are missing from the BLE.
Courses are added automatically from the central registration database. If courses are missing in Blackboard you should check you have completed enrolment, and speak to the course administrator within your School to check the correct modules have been added.
My course is listed as unavailable in the BLE
The lecturer must make the course available before it appears as a link when you login to the BLE. If it is unavailable then it is likely that the materials are not yet ready, or are held on another part of the site. Some schools, for instance, put their lecture notes and other materials on their own websites. If your lecturer has said "lecture notes are available on the website", bear in mind that may not mean the BLE - have a look at the "for students" section of your School's website.